AMER Engineering Director

1 month ago

Seattle, United States Boden US Full time

Supporting our clients account with the Global Real Estate & Facilities, this position will be part of an Operational team with responsibility for providing high quality support and Continuous Improvement of the site-based delivery of hard services across all of the four Client areas in AMER. The role will have specific responsibility for developing and driving standards across the AMER area and acting as an SME resource to support and Triage ad hoc challenges in a number of defined Hard Service functions. The AMER Engineering Lead has the responsibility for ensuring the site based IFM teams have clear and consistent understanding of compliance, what good looks like and can monitor adherence. The AMER Engineering Lead will be required to deep dive issues, be Owner (or part of) AMER wide Projects or Programs and of most importance ensure standardization and consistency of service and delivery within their allocated SME remit. The AMER Engineering Lead will involve day-to-day facilities coordination and management of multiple ad-hoc projects for the client’s corporate facilities, including critical environments. The client Portfolio brings interesting challenges in Facilities & Real Estate and we are looking for an assertive candidate who can communicate effectively and cross-functionally to understand business needs, problem-solve and deliver facilities solutions that are both high-quality and cost-effective.


What this job involves:

  • Establish relationships with client Site Leads, Facilities Managers, Area and Regional FM managers, business partners such as EHS leads, IT to establish trust and credibility in the delivery of IFM services
  • Resolve Hard services FM issues at sites under purview, escalating when needed
  • Develop the team’s existing skills and add new competencies to enhance service and drive opportunities for more self-performance
  • Drive performance as measured by client’s Key Performance Indicators
  • Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
  • A critical team player, innovative with an attention to detail ensuring adherence to best practices etc.
  • Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
  • Liaising with the EHS team and assist with any technical issues arising from an incident, near miss, investigation or other circumstances which require an engineering subject matter expert.
  • Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
  • Support in the implementation of short and long-term projects for the client as requested.
  • Import and implementation of our clients best practices in the interest of exceeding client goals and expectations
  • Gap Analyses full sites PPM schedule against site assets. Report and align with client + drive mitigation.
  • Review of as built against design for office area. Report and align with client + drive mitigation.
  • Procurement of goods and services for client’s buildings utilizing our clients sourcing teams.
  • Holding regular meetings with Landlord, ensuring that terms of lease are being provided to client- e.g. external maintenance, central plant management.
  • Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts.
  • Supporting the sites with failures and remediation of engineering items
  • Working with the Line Manager and AMER Engineering Regional Manager, evaluate, propose and implement appropriate tools/processes to support the engineering function and evaluation of best practice compliance.
  • Coordinate the appointment of authorised Persons for respective fields (Electrical, confined space etc.)
  • Demonstrates a good working knowledge of buildings services installations including HVAC / Electrical and other technical systems
  • Full understanding of Technical budget across region
  • Over sight and support for All Operations – providing real support (on-site and remote) to all engineering operations managed by our clients.
  • Assisting with issue resolutions
  • Supporting recruitment activities
  • Ensuing role out of consistent operations
  • Develop and support a sustainability and sourcing focus, delivering quality, frugal and sustainable solutions for Client.
  • Engage and collaborate with AMER peer group to build consistency of solution/process across all Hard Services delivered.
  • Actively support the AMER IFM Program Manager in developing standards, processes up and down the hard services organization
  • Actively support the AMER Procurement Lead on Procurement projects, savings paperwork, contract compliance and sustainability initiatives.
  • SLA & KPI tracking systems (PPM and Critical PPM compliance measurement)
  • Response time to Service Requests within the Client’s severity requirements
  • Measure preventative maintenance compliance on a monthly basis for Facility assets
  • Measure preventative maintenance compliance on a monthly basis for critical equipment such as MDF, IDF rooms and others
  • Compliance with local Health and Safety regulations
  • Customer Satisfaction
  • Pursue continuous improvement

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