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Retreat Operations Manager
3 months ago
About Us:
Join our dynamic team at the Art of Living Retreat Center, nestled in the serene Blue Ridge Mountains of Boone, North Carolina. Our retreat center is more than just a destination; it's a sanctuary for holistic wellness and personal growth. With accolades from NBC, New York Times, and USA Today, we're proud to be recognized as one of the top meditation and wellness retreat
centers in the country. Come be part of an inspiring community dedicated to health, happiness, and inner peace.
About the Role:
As the Retreat Operations Manager, you'll play a vital role in ensuring the seamless operation of our retreat center and delivering exceptional guest experiences. You'll oversee a talented team of managers and supervisors responsible for front desk operations, reservations, events, and internal transportation. Your leadership and strategic guidance will ensure that every aspect of our guests' journey is thoughtfully planned and executed to perfection.
Key Responsibilities:
● Provide leadership and direction to the front desk team, reservations team, events team, and internal transportation team, ensuring alignment with organizational goals and objectives.
● Oversee the day-to-day operations of each department, including staffing, scheduling, training, and performance management.
● Collaborate with department managers to develop and implement standard operating procedures (SOPs), policies, and best practices to optimize efficiency and guest satisfaction.
● Monitor key performance indicators (KPIs) and guest feedback to identify areas for improvement and implement strategies for continuous enhancement.
● Act as a liaison between department managers, ensuring clear communication and coordination across all areas of operation.
● Manage budgetary responsibilities for each department, including expense tracking, budget forecasting, and resource allocation.
Qualifications:
● Bachelor's degree or equivalent experience in hospitality management, business administration, or a related field.
● Minimum of 5-10 years of experience in the hospitality industry, with at least 3 years in a management or leadership role overseeing multiple departments.
● Proven track record of effectively leading and developing teams to achieve organizational objectives.
● Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
● Excellent communication and interpersonal skills, with the ability to build rapport and foster positive relationships with team members and guests.
● Proficiency in computer systems and software applications relevant to hospitality operations.
Why Join Us:
● Work in a stunning natural setting surrounded by the beauty of the Blue Ridge Mountains.
● Be part of a passionate and supportive team committed to wellness and personal growth.
● Competitive compensation package with opportunities for professional development and advancement.
● Access to wellness programs, meditation sessions, and other benefits to support your well-being.
Ready to Make an Impact?
If you're ready to lead a talented team and contribute to the success of our retreat center, we'd love to hear from you Join us in creating transformative experiences that inspire health, happiness, and inner peace for our guests and community. Apply now to join our team as the Retreat Operations Manager and embark on a rewarding journey with the Art of Living Retreat Center
