Assistant Front Office Manager

6 days ago

Truckee, United States Marriott Full time
Job Number 24107466
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

 

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

 

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

 

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

 

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

 

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

 

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

 

The salary range for this position is $66,000 to $81,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.



At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.  
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.  
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.  
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Medical Front Office

    1 month ago

    Truckee, United States Select Physical Therapy Full time

    Overview Medical Front Office - Patient Service Specialist Truckee, California Job Description When patients enter our center in Truckee, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our...

  • Medical Front Office

    1 week ago

    Truckee, United States Select Physical Therapy Full time

    Overview Medical Front Office - Patient Service Specialist Truckee, California Job Description When patients enter our center in Truckee, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our...

  • Receptionist Front Office

    1 month ago

    Truckee, United States Tahoe Forest Health Full time

    Bargaining Unit: Outpatient Clinics - EA Rate of Pay: $23.51/hour + DOE Summary Performs front office duties in order to maintain an efficient workflow for the practice. Essential Duties and ResponsibilitiesGreets, receives visitors, determines nature of business, and directs as appropriate in a courteous and professional manner. Registers patients by...

  • Receptionist Front Office

    1 month ago

    Truckee, United States Tahoe Forest Health Full time

    Bargaining Unit: Outpatient Clinic - EA Rate of Pay: $23.51/hour + DOE Summary Performs front office duties in order to maintain an efficient workflow for the practice. Essential Duties and Responsibilities: include the following: Greets, receives visitors, determines nature of business, and directs as appropriate in a courteous and professional manner....

  • Club Operations Manager

    3 weeks ago

    Truckee, United States Marriott Full time

    Additional Information Club/Timeshare Operations, Luxury, Relocation IncludedJob Number 22140429Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United StatesSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type ManagementJOB SUMMARYAssists in managing the...

  • Sales Front Desk Receptionist

    1 month ago

    Truckee, United States Hyatt Vacation Club at Northstar Lodge Full time

    The wage for this position is $23.00/hour.Currently offering $1,000 Sign-On* bonus* Additional terms and conditions and exclusions apply. Our Talent Acquisition Manager will discuss additional details and requirements related to sign-on bonus eligibility during interview.Position Summary Meet and greet guests as they arrive for scheduled sales presentations...

  • Sales Front Desk Receptionist

    1 month ago

    Truckee, California, United States Hyatt Vacation Club at Northstar Lodge Full time

    The wage for this position is $23.00/hour.Currently offering $1,000 Sign-On* bonusAdditional terms and conditions and exclusions apply. Our Talent Acquisition Manager will discuss additional details and requirements related to sign-on bonus eligibility during interview.Position SummaryMeet and greet guests as they arrive for scheduled sales presentations or...

  • Sales Front Desk Receptionist

    1 month ago

    Truckee, California, United States Hyatt Vacation Club at Northstar Lodge Full time

    The wage for this position is $22.00/hour.Position SummaryMeet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information.Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations.Assign guests to proper Sales Executive and track and update...

  • Sales Front Desk Receptionist

    1 week ago

    Truckee, United States Hyatt Vacation Club at Northstar Lodge Full time

    Hourly Rate: $23.00From majestic Cabo San Lucas to vibrant Key West, Hyatt Vacation Ownership offers rewarding career opportunities in vacation destinations as unique as you are. Our people are passionate about selling, supporting, or communicating an exceptional vacation lifestyle. If you’d like to help make vacation dreams come true, learn more about...

  • Product Sales Assistant Manager

    3 weeks ago

    Truckee, United States Vail Resorts Full time

    Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you...

  • Front Desk Associate- Level I

    1 week ago

    Truckee, United States KidZone Museum Full time

    Full-Time Front Desk Associate Are you looking for fun meaningful work in the Museum field? Look no further The KidZone Museum is a children's museum in Truckee, California, serving 30,000 visits annually. The Museum mission is to inspire learning through creative play and discovery. Our 3,000 square foot structure next to Truckee High is hopping all year...

  • Assistant Project Manager

    1 month ago

    Truckee, United States Mark Tanner Construction Full time

    Job DescriptionJob DescriptionSalary: $70k+ based on experienceJob Summary: Mark Tanner Construction, Inc. has an immediate need for an Assistant Project Manager to support our Project Managers in the day to day coordination, management, and completion of High-End Residential homes.Essential Job Responsibilities and Duties: Below is a list of duties, tasks,...

  • Assistant Sales Manager

    1 month ago

    Truckee, California, United States Hyatt Vacation Club at Northstar Lodge Full time

    Job SummaryAssists the Sales Manager with the operation of the sales gallery, which includes scheduling Sales Executives in order to meet customer flow, reviewing weekly reports and disseminating this information to the sales team, and being available to assist sales executives with closing sales. Helps generate new business and attracts potential owners by...

  • Front Desk Agent

    5 days ago

    Truckee, United States Island Hospitality Full time

    Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment. This position...

  • Product Sales Assistant Manager

    4 weeks ago

    Truckee, United States Vail Resorts Full time

    Job DescriptionJob Description Create Your Experience of a Lifetime!Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.With 40+...

  • Sales Front Desk Receptionist

    1 week ago

    Truckee, California, United States Hyatt Vacation Club at Northstar Lodge Full time

    Hourly Rate: $23.00From majestic Cabo San Lucas to vibrant Key West, Hyatt Vacation Ownership offers rewarding career opportunities in vacation destinations as unique as you are. Our people are passionate about selling, supporting, or communicating an exceptional vacation lifestyle. If you'd like to help make vacation dreams come true, learn more about...

  • Front Desk Agent

    1 month ago

    Truckee, United States Island Hospitality Management Full time

    Job DescriptionJob DescriptionDescription:Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in...

  • Front Desk Associate- Level I

    4 weeks ago

    Truckee, United States KidZone Museum Full time

    Full-Time Front Desk Associate Are you looking for fun meaningful work in the Museum field? Look no further! The KidZone Museum is a children's museum in Truckee, California, serving 30,000+ visits annually. The Museum mission is to inspire learning through creative play and discovery. Our 3,000 square foot structure next to Truckee High is hopping all year...

  • Assistant Sales Manager

    1 week ago

    Truckee, United States Hyatt Vacation Club at Northstar Lodge Full time

    Job SummaryAssists the Sales Manager with the operation of the sales gallery, which includes scheduling Sales Executives in order to meet customer flow, reviewing weekly reports and disseminating this information to the sales team, and being available to assist sales executives with closing sales. Helps generate new business and attracts potential owners by...

  • Assistant Sales Manager

    4 weeks ago

    Truckee, United States Hyatt Vacation Club at Northstar Lodge Full time

    Job SummaryAssists the Sales Manager with the operation of the sales gallery, which includes scheduling Sales Executives in order to meet customer flow, reviewing weekly reports and disseminating this information to the sales team, and being available to assist sales executives with closing sales. Helps generate new business and attracts potential owners by...