Operations Manager
1 month ago
The Operations Manager works with Madison Ave store management to monitor and maintain store operations, inventory, and customer service, etc.
Responsibilities:
· Manage and perform daily shipping and receiving roles and responsibilities efficiently
· Manage biannual End of Season shipping process
· Manage the damages product process in store and implement procedures to reduce lost from in store damage.
· Oversee the stock control processes in store including monthly cycle counts
· Monitor and resolve negatives and other stock discrepancies as they occur in store
· Partner with the corporate team members to run biannual full inventory according to guidelines set forth by HQ
· Complete monthly store reconciliation
· Ensure all team members are following the operations/stockroom guidelines
· Partner closely with corporate partners on repair management, an handle repairs in a timely manner and communicate concerns appropriately
· Maintain and organize BOH; proactively work to prevent LP, damages and sales issues
· Manage Supplies (i.e. shipping, stationary, packaging, etc.) are well equipped at all times; order as needed and within budget
· Perform opening & closing procedures
· Coordinate HVAC, electrical, lighting, plumbing, fire monitoring, elevator maintenance, pest control, as well as store planning updates with corporate team
· Ensure all necessary daily, weekly, monthly reporting is submitted (i.e. reconciliation, packaging, etc.)
· Work on additional projects as directed by management
Desired Competencies:
· 6+ years of operational experience within luxury retail
· Proficient in Microsoft Office Suite (Proficiency in Microsoft Excel and Outlook)
· Ability to react quickly on your feet in a fast paced environment
· A strong communicator with proven ability to interact regularly with internal and external individuals
· Ability to lift and move bulk merchandise
· Proven ability to drive results
· Excellent organizational skills
· Commercial awareness and strong business acumen
· Talent for managing, coaching and developing a team
· Strong communication skills
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