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Information Technology Field Technician

3 months ago

Yonkers, United States Synergis Full time

TITLE: IT Field Technician

LOCATION: Hudson Valley New York

ANTICIPATED DURATION: 6-month Contract to hire


As the IT Field Service Technician on customer's IT team, you will be tasked to deliver exceptional customer service while being responsible for the implementation and support at each of our customer locations in your market and assisting other technicians in other markets across the USA. This will include hardware and software troubleshooting, network and systems operations and telecommunications.


In addition to delivering IT Support services, technician will be responsible for preparatory work and implementation of projects and new site rollouts including meeting vendors, site visits, installing equipment and testing/turn up through to first day support.


This will be a challenging position working in a fast paced and sometimes stressful environment with a focus around agile and rapid deployment. Technicians will be expected to sometimes work nights and weekends and manage multiple competing tasks. Travel within the market will be required and occasional travel to other markets as needed.


IT Field Technician Responsibilities:

  • Professionally represent IT to the market using a Single Point of Contact mindset.
  • Provide service and customer support via Phone, Chat, Email and In-Person field visits.
  • Troubleshoot technology problems reported by users.
  • Implement and support servers, VMs, desktop computers, printers, routers, switches, firewalls, phones, smartphones, software deployment, security updates and patches.
  • Build relationships and trust with Peers, Market Leadership, Leads, and Staff
  • Cooperate with technical teams and share information across the organization
  • Assume responsibility for customer satisfaction assuring excellent relations
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Perform all on-site activities related to installation, repair, maintenance, and decommissioning
  • Clear and effective written/verbal communications skills, with an emphasis on tracking and documenting details in applicable systems.
  • Manage a dynamic workload with competing priorities.
  • Adapt to a constantly changing environment; flexibility to work extended hours and weekends if needed, occasional travel required.
  • Operate vehicle in a safe manner
  • Proficiency in the Microsoft Office suite (Excel, Word, Outlook, Teams and PowerPoint)
  • Knowledge of hand tools and proper usage, including a digital multimeters and network testers
  • Provide feedback and leadership to team members to lead them effectively and help grow them for greater responsibilities.


IT Field Technician Requirements:


Education

  • High School Diploma or Equivalent required
  • Associates preferred
  • Computer / Network Certifications preferred


Work Experience

  • 3 years Field Service Technician required
  • 3-5 preferred


Licenses /Certifications

  • Valid US Driver's License with Insurable Driving Record required - Reliable Transportation
  • CompTIA A+ preferred
  • CompTIA NET+ preferred


Additional Knowledge, Skills and Abilities Required

  • Proven work experience as a field service technician.
  • Ability to travel and work according to a changing schedule.
  • Excellent time management skills.
  • Ability to problem-solve, troubleshoot, and repair equipment
  • Exceptional Customer Service and Training skillset



IT Field Technician Preferred Experience:

  • In depth knowledge and experience with server and desktop operating systems such as Windows Server 2016, Windows 10, and Mac OS
  • Thorough knowledge of network, host and application technologies, particularly in a healthcare environment.
  • Familiarity and experience with healthcare regulatory compliance and reporting bodies (HIPAA, PCI, etc.)
  • Understanding of Information Technology Service Management (ITSM) concepts



The hourly pay rate range for this position is $25.00 to $40.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

For immediate consideration, please forward your resume to rcook@synergishr.com

If you require assistance or an accommodation in the application or employment process, please contact us at rcook@synergishr.com.


Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at