Full Time: IVR Architect with Genesys Experience

3 weeks ago


Irving, United States Visionary Innovative Technology Solutions LLC Full time

Position: IVR Architect

Location: Irving TX - onsite

Duration: Fulltime


Job Description:


Responsibilities:

  • Lead the design and implementation of Contact Center IVR solutions for our clients.
  • Work closely with clients to understand their business requirements and design IVR solutions that meet their needs.
  • Collaborate with project managers and development teams to ensure successful delivery of IVR solutions.
  • Develop technical specifications and design documents for IVR solutions.
  • Provide technical guidance and support to development teams during the implementation phase.
  • Conduct code reviews and ensure adherence to coding standards.
  • Troubleshoot and resolve technical issues related to IVR solutions.
  • Stay up to date with emerging IVR technologies and recommend improvements to existing solutions.
  • Provide technical leadership and mentorship to junior team members.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 10+ years of experience in designing and implementing IVR solutions for large-scale contact centers.
  • Strong knowledge of IVR technologies, including USAN, Genesys, Avaya, and Cisco.
  • Experience with VoiceXML, CCXML, and Java programming languages.
  • Experience with speech recognition and natural language processing technologies.
  • Strong understanding of contact center operations and call routing strategies.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Ability to manage multiple projects and priorities in a fast-paced environment.



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