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Customer Service Representative

3 months ago

North Chicago, United States The Fountain Group Full time

Job Description:

  • $23 - $25/hour based on experience, W2
  • Hybrid (3 days on-site, 2 days remote), Monday - Friday 8:00AM - 5:00PM.
  • 5 days on-site at the start of the position (for training)


Responsible for:

  • Support department processes and workflow: including, processing outgoing faxes, incoming mail, performing data entry, filing, and copying.
  • Initiating and processing follow up activities to gather information, submit notifications, etc.
  • Inform internal and/or external customers of the device tracking requirements.
  • Ability to monitor several files at once, including status and follow-up, as necessary.
  • Respond to verbal and written requests from internal and external customers. Initiate and set up complaint files.
  • Maintain and update database.
  • Record all complaint activity in both hard copy (when applicable) and computer files, following complaint handling regulations 21 CFR 820.198, and SOR/98-282, and internal procedures.
  • Ability to identify non-complaint customers and forward to management for resolution.

Qualifications:

  • Associate's degree, with three to five years previous experience in regulatory, quality, clinical, or related customer service setting; or equivalent combination of education and experience. Bachelor's degree is strongly preferred.
  • Best industies are anything healthcare related - insurance - pharmacy call center - large law office experience also works very well
  • Ability to function in a controlled environment by the FDA and other regulatory authorities.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to handle restricted, confidential, private, or personal information in accordance with departmental policies, HIPAA, and related international standards.
  • Ability to use word processing, spreadsheet, and database applications.
  • Ability to learn various software programs.