Survey Analyst
2 weeks ago
Job Title: Market Insight Analyst
Client Location: Bloomfield, CT
Starting: 06/01/2024
Salary/Pay Rate: 25-27 per hour
Firm, non-negotiable: Yes
Hours: Full-time
Duration: Dec 2024+
Our clients enterprise survey platform team is expanding to align with increased demand of data management that will facilitate better reporting outcomes. This role will work with business and technical experts to support data engineering best practices related to customer voice of stakeholder data. The individual must have strong analytical and technical skills coupled with the ability to deliver a quality product on time. The individual will be expected to support both tactical and strategic data needs to support the organization.
Duties and Responsibilities
Manage the ETL process for the eNPS program and Clarabridge tool; including data collection from internal and external sources, validation, file and report generation, using APIs to move data in and out of multiple sources.
Create and maintain documentation for current and future processes; including data flow visuals, data lineage, automated job inventory.
Support ad hoc reporting requests utilizing multiple data sources.
Own, resolve and close user stories in Jira.
This is an onsite role.
Personal Competencies:
Strong quantitative analytical and problem solving skills
Excellent written and verbal communication skills
Exceptional customer service and interpersonal skills
Has a consultative mindset takes pride and responsibility in work produced/results achieved
Highly organized and tenacious about getting the details right
Courage to ask questions and suggest improvements
Ability to manage own time
Ability to rapidly adapt to changing priorities
Top 3 Non-Negotiable Skills: SQL, Database Administration, Problem Solving
Experience/Knowledge:
Bachelor's degree with 5+ years of relevant experience - highly preferred
Experience interpreting and defining business requirements for reporting needs or business problems
Understanding of ETL processes, APIs, databases and database management
Experience with C++, Python or other scripting languages
Strong SQL querying skills using SQL Server, Oracle, Teradata, AWS, or other databases
Has actively worked with survey platforms (ie. Verint, Qualtrics, Medallia)
Proficient with Microsoft products (Word, Excel, PowerPoint, Visio)
Experience with Data Visualization tools like Tableau
Demonstrated ability to work on multiple tasks simultaneously
Excellence with developing and maintaining process documentation
Ability to identify gaps and opportunities in departmental process mapping of current state and the future state workflow
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