Customer Success Associate
1 week ago
Customer Success AssociateAs a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.Responsibilities:Proactively support the onboarding process for new customers.Address and resolve a broader range of customer inquiries and issues.Assist with customer renewals and upselling opportunities.Monitor and analyze customer performance and engagement data.Provide intermediate-level training and guidance to customers.Ensure implementation schedules, targets, and budgets are met.Collaborate with internal teams on customer feedback to improve products/services.Document detailed customer interactions and updates in CRM.Identify potential areas for service/product improvement based on customer feedback.Maintain and enhance strong client relationships.Skills:Enhanced Communication: Improved verbal and written communication capabilities.Intermediate Problem-Solving: Ability to tackle a wider range of issues.Analytical Skills: Basic analytical skills to track and interpret customer data.Technical Proficiency: Stronger understanding of products/services.Advanced CRM: More proficient use of CRM tools for streamlined customer management.Customer Focus: Deepened empathy and focus on customer needs.Collaboration: Enhanced team collaboration and coordination.Feedback Implementation: Ability to implement customer feedback effectively.Qualifications:Bachelor's degree from an accredited college/university or equivalent B2B client service experience.Strongly preferred minimum of two years of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail, and/or legal industry.Our Interview Practices:To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know younot a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.EQUAL EMPLOYMENT OPPORTUNITY: Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Customer Success Manager
2 weeks ago
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Customer Success Manager
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Lincoln, NE, United States NRC Health Full timeDescription At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything. Our associates. . . Have Purpose - we do work that matters for our...
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Lincoln, NE, United States Nebraska Staffing Full timeCustomer Success Account Manager Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and...
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Lincoln, NE, United States Nebraska Staffing Full timeCustomer Success Account Manager Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and...
