Customer Service Representative
2 days ago
Customer Service Representative
SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.
Title: Customer Service Representative
Location: Chesapeake, VA
Industry: Healthcare
Salary: $18.50-20
Schedule: Mon-Fri, 8am-5pm
Employment Type: Direct hire
Job Summary
In this position, you are responsible for delivery and set-up of equipment at the delivery address. Educates the patient and/or caregiver on the safe use and maintenance of the delivered item.
Responsibilities:
Job Summary
We are seeking a dedicated Customer Service Rep to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third party reimbursement.
Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
- Assists with updating respiratory grid
- Clears previous day s route and checks all paperwork for accuracy and completeness
- Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
- Completes SOPs/CMNs and documents on tracking log
- Complies with all applicable company policies and procedures to meet JCAHO and company standards
- Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
- Maintains referral log
- Monitors office supplies
- Prepares deposit for location on a weekly basis
- Prepares invoices for next day routes
- Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
- Provides service for all retail/walk-in equipment requests
- Provides technical assistance to customers
- Verifies Medicare, Medicaid, and private insurance coverage information
- Works with outside agencies to resolve customer issues
- May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
- Performs other duties as assigned
Qualifications:
Employment is contingent on
- Background investigation (company-wide)
- Drug screen (when applicable for the position)
- Valid driver s license in state of residence with a clean driving record (when applicable for the position)
- High school diploma or GED equivalent, required
- Experience with medical equipment, preferred
- Experience with medical billing practices and of billing reimbursement, preferred
- Experience in medical field and administrative record management, preferred
- One year of related work experience, preferred
- Medical terminology, preferred
- Accurately perform simple mathematical calculations
- Effectively communicate in English; both oral and written
- Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
- Maintain confidentiality, discretion and caution when handling sensitive information
- Multi-task along with attention to detail
- Self-motivation, organized, time-management and deductive problem solving skills
- Work independently and as part of a team
- Email transmission and communication
- Internet navigation and research
- Microsoft applications; Outlook, Word and Excel
- Office equipment; fax machine, copier, printer, phone and computer and/or tablet
- Lift and carry office equipment at times
- Requires lifting (minimum of 35 pounds) and transporting of patient equipment
- May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
- Requires contact with patients and equipment with potential exposure to contagious pathogens
- Requires sitting, walking, standing, talking and listening
- Requires close vision to small print on computer and/or tablet and paperwork
EOE/ADA
IND123
#LI-SRG15Learn More
-
Customer Service Representative
6 days ago
Chesapeake, Virginia, United States Chick-fil-A Full timeJob Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This is a fantastic opportunity for individuals who enjoy serving customers and working in a fast-paced environment. About the Role As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing...
-
Senior Customer Service Representative
6 days ago
Chesapeake, United States Find Great People | FGP Full timeThe Senior Customer Service Representative is knowledgeable of features of products and services to drive that exceptional customer experience. This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers. Principal Accountabilities and Key Activities of the Sr. Customer Service Representative ...
-
Senior Customer Service Representative
1 week ago
Chesapeake, United States Find Great People | FGP Full timeThe Senior Customer Service Representative is knowledgeable of features of products and services to drive that exceptional customer experience. This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers. Principal Accountabilities and Key Activities of the Sr. Customer Service...
-
Customer Service Representative
2 months ago
Chesapeake, United States The Hiller Companies Full timeJob DetailsJob Location Hiller Chesapeake - Chesapeake, VA Description The Hiller Companies, LLC has an immediate opening for Customer Service Representative. Hiller offers fire protection and life safety products and services that are preserving lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as...
-
Customer Service Representative
4 months ago
Chesapeake, United States 1st Franklin Financial Full timeJoin the 1st Franklin team as a Customer Service Representative. Salary: $14.00 to $16.00 per hour - Salary commensurate with experience This position leverages interpersonal skills, and business knowledge to meet the needs of our customers. This pos Customer Service Representative, Customer Service, Representative, Customer Experience, Retail, Banking
-
Sales and Customer Service Representative
6 days ago
Chesapeake, Virginia, United States Coast Guard Community Services Command Full timeAbout UsThe Coast Guard Community Services Command is a leading provider of services to the US Coast Guard community. We offer a unique opportunity to work in a dynamic and fast-paced environment.Job SummaryWe are seeking a highly motivated Sales and Customer Service Representative to join our team. As a Sales and Customer Service Representative, you will be...
-
Customer Service Representative
3 months ago
Chesapeake, United States C & B Material Handling Full timeC & B Material Handling, LLC (part of the C & B Equipment family), a leader and supplier of choice in material handling equipment, automation solutions, and industrial equipment rental, is seeking a Material Handling Customer Service Representative for our location in Chesapeake, Virginia. In this role, you will be responsible for driving parts and service...
-
Customer Service Representative
2 days ago
Chesapeake, United States C & B Material Handling LLC Full timeC & B Material Handling, LLC (part of the C & B Equipment family), a leader and supplier of choice in material handling equipment, automation solutions, and industrial equipment rental, is seeking a Material Handling Customer Service Representative for our location in Chesapeake, Virginia. In this role, you will be responsible for driving parts and service...
-
Customer Service Representative
2 weeks ago
Chesapeake, United States The Staffing Resource Group Inc Full timeJob DescriptionCustomer Service Representative SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to...
-
Customer Service Representative
2 weeks ago
Chesapeake, Virginia, United States The Sherwin-Williams Company Full timeThe Sherwin-Williams Company is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Paint Specialist.About the RoleAs a Customer Service Representative - Paint Specialist, you will be responsible for providing exceptional customer service, working closely with wholesale and retail customers to...
-
Customer Service Representative
6 days ago
Chesapeake, Virginia, United States Coast Guard Community Services Command Full timeAt the Coast Guard Community Services Command, we are seeking a skilled Customer Service Representative - Sales Specialist to join our team. This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer service and sales experience.About the JobThe ideal candidate will have excellent...
-
Customer Service Representative
2 weeks ago
Chesapeake, Virginia, United States Dizzy Companies LLC Full timeIzzy's Coffee House is a local owned coffee shop in Chesapeake City, where we pride ourselves in being a community based place. As a customer service representative, you will be responsible for delivering excellent customer service to our clients.Job OverviewWe are seeking a reliable and hard working individual who is personable and has great customer...
-
Customer Service Representative
1 week ago
Chesapeake, Virginia, United States The Michelle Martin Group Full timeJob Title: Customer Service Representative - Part-time PositionSalary:$17.00 per hourCompany OverviewThe Michelle Martin Group is a leading staffing and recruitment solutions provider, dedicated to connecting talented individuals with rewarding opportunities across various industries.Job DescriptionWe are seeking an experienced Customer Service...
-
Customer Service Representative
1 week ago
Chesapeake, Virginia, United States The Michelle Martin Group Full timeWe are seeking a skilled Customer Service Representative to join our team at The Michelle Martin Group. In this role, you will be the primary point of contact for Paratransit customers, delivering exceptional service and ensuring their needs are met.About the RoleThis is a full-time position requiring 40 hours of work per week, with availability to work some...
-
Customer Service Representative
6 days ago
Chesapeake, Virginia, United States Sherwin-Williams Full timeJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will play a critical part in delivering exceptional customer experiences, driving sales growth, and maintaining the highest standards of customer satisfaction.About the Role:As a Customer Service Specialist, you...
-
Financial Customer Service
3 months ago
Chesapeake, United States Priority Staffing Full timeRepresentative. Position: Full-Time Direct Hire. Compensation: $15.75 per hour plus bonuses Summary:Are you passionate about providing excellent customer service and creating memorable experiences? Join our team as a Financial Customer Service Repres Customer Service, Financial, Customer Experience, Service, Retail, Staffing, Skills
-
Customer Service Representative
2 weeks ago
Chesapeake, Virginia, United States Wal-Mart Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Specialist. In this role, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and driving sales growth.
-
Customer Service Representative
3 months ago
Chesapeake, United States Valvoline Instant Oil Change Full timeWhat You'll Do: As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to present oil change options and additional services. No matter your experience, our training program will prepare you to communicate successfully with...
-
chesapeake, United States Find Great People | FGP Full timeThe Senior Customer Service Representative is knowledgeable of features of products and services to drive that exceptional customer experience. This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers. Principal Accountabilities and Key Activities of the Sr. Customer Service...
-
chesapeake, United States Find Great People | FGP Full timeThe Senior Customer Service Representative is knowledgeable of features of products and services to drive that exceptional customer experience. This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers. Principal Accountabilities and Key Activities of the Sr. Customer Service...
