Customer Service Representative

7 days ago


Chesapeake, Virginia, United States The Michelle Martin Group Full time
Job Title: Customer Service Representative - Part-time Position

Salary:$17.00 per hour

Company Overview

The Michelle Martin Group is a leading staffing and recruitment solutions provider, dedicated to connecting talented individuals with rewarding opportunities across various industries.

Job Description

We are seeking an experienced Customer Service Representative to join our team on a part-time basis. As the primary point of contact for Paratransit customers, you will be responsible for delivering top-notch service, providing excellent communication skills, and problem-solving abilities to ensure a positive experience for callers.

This role involves working Thursdays, Saturdays, and Sundays, with occasional fill-ins as needed. You will work in an onsite environment, located in Norfolk, VA.

Key Responsibilities
  • Answer inbound calls and provide exceptional customer service to Paratransit customers.
  • Communicate effectively via phone to ensure efficient scheduling and provide updates on rides and manifests.
  • Maintain accurate customer information within company software (call center software).
Requirements
  • Strong telephone etiquette and a drive for success.
  • Customer-focused and motivated demeanor.
  • Calm and professional demeanor.
  • Proficient computer skills.
  • Exceptional communication and active listening skills.
  • Ability to multitask and thrive in a dynamic environment.
  • Quick problem-solving skills and a growth-oriented mindset to address evolving work issues.
Benefits
  • Ongoing training and support.
  • Direct Deposit.
  • Competitive Pay.
  • Health benefits.


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