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Field Service Technician

2 months ago

Orlando, United States Mastech Digital Full time

I am working directly with one of the leading Electronics and Power products client based out in Orlando FL, Ft Wayne IN, Des Moines IA San Antonio TX and they are hiring 20 Field Service Technicians for Permanent/ Direct hire role.


Below is the job description for this role so apply on this role or send me your resume at veena.rani@mastechdigital.com and I'll reach out to you for an interview.


Interview mode: MS Teams – only 1 round required


You will get a competitive salary along with benefits, Overtime and mileage expenses to and from the house will also be paid.


Job Titles: Field Service Technician

Location: Orlando FL (Travel 60% - 70%)

Duration: Permanent/ Direct hire


Role Summary:

Technicians will be supporting large Data Centers in the San Antonio, TX area working on 3 Phase / 480 Volt battery backup cabinets with preventative maintenance, troubleshooting and emergency calls. He/ She will likely be supporting the San Antonio area only but will be required to travel to other sites as needed.

  • Perform service support activities, troubleshoot and repair single and three phase uninterruptible power supplies and peripherals to internal and external customers.
  • Schedule technical sales or service support for customers including emergency service calls.


Responsibilities:

  • Perform on-site customer service of power quality products including start-up service, preventative and remedial maintenance field modification, and testing.
  • Provide technical support to internal and external customers, including third party service organizations and end users.
  • Inspect, test, and document failed products, components, and systems, prior to their return to the factory to determine defects and/or operational status.
  • Schedule and provide emergency technical support and field service on an on-call basis.
  • Identify, evaluate, and repair routine product failures. Identify and escalate non routine product failures to Supervisor.
  • Recommend service product offerings to customers based on customer preferences and for the long-term maintenance of the capital investment (e.g., recommend battery upgrades).
  • Troubleshoot malfunctions to a board level in an UPS system with minimal guidance.
  • Maintain service records and documentation of services provided. Develop and deliver detailed documentation on the analysis of issues associated with the repair or inspection of UPS and/or energy storage equipment.