Specialist, Workers Comp

Specialist, Workers CompThis position is responsible for the day-to-day management of Tractor Supply Company's workers compensation and non-subscriber programs at all worksites. Also, the position is responsible for developing, administering, and supervising partnerships among third party administrators, internal business partners, and external service providers. This position provides Workers Compensation guidance and assistance to all locations. Ensures Tractor Supply Company is compliant with state specific Workers' Compensation regulations and its policies and guidelines. This position develops cost control procedures that impact Tractor Supply's cost of risk. Serves as a team member advocate.Essential Duties and Responsibilities (Min 5%)Develops and implements Workers Compensation and Non Subscriber claim management strategy in coordination with Return-to-Work Program for operations in multi-states.Supports Critical Claim Decision Points (Reserving, Settlement, Defense Plans, etc.).Manages related Third Party Administrator (TPA) Programs including:Contract terms & costs,Claim handling specifications, andAchievement of outcome metrics.Communicates with the TPA adjusters on a daily basis to develop strategies and document a clear plan of action to closure on claims ensuring TPA is employing proper techniques to mitigate claims expense including, but not limited to consistent medical care, minimizes overutilization, litigation costs and all other vendors are effectively utilized to avoid unnecessary costs to the claim without adversely affecting the claim outcome.Facilitates delivery of all relevant documentation regarding work related incidents to Safety, Leave of Absence (LOA) and third-party administrators (TPA) to assist in the determination of compensability, recordability, and recording keeping requirements. This includes determining mechanism of injury, work restrictions, and managing the information related to work related injury/illness in RMIS.Reviews with Manager Corporate Claims higher-value reserves and settlements and collaborates on appropriate strategy.Stays current with Workers' Compensation statutes in all jurisdictions Tractor Supply Company operates.Collaborates with Risk Management to formally tie claims management activities/lessons learned to injury prevention priorities, initiatives, and investments.Recommends safety modifications that support initiatives.Prepares status reports for Risk Management to submit to actuaries.Performs ongoing benchmarking to ensure claim related activities are relevant.Develops and facilitates WC Claims Management Training Program to all stakeholders as neededEnsures confidentiality of Workers' Compensation claims records; including relevant health information related to the claim.Attends Workers' Compensation workshops as required.Support other special projects as neededRequired QualificationsExperience: 2+ years experience in design and execution of analytical projects for business solutions using query and visualization tools. Experience in multi-state workers compensation claim adjusting or claim management.Education: Bachelor's degree from an accredited college or university. Any suitable combination of education and experience will be considered.Preferred Knowledge, Skills or AbilitiesRespond timely to inquiries and claims status updates.Demonstrate excellent verbal and written communication, influence and decision-making skills.Individual contributor to continuous process improvement efforts.Maintains outside professional network to discover potential program enhancementsMaintain confidentiality regarding all claims-related informationAttention to detail and accuracy are essential for this roleAble to work in a high-volume multi-task environment with numerous interruptionsAbility to deal effectively and professionally with adverse and difficult situations.General knowledge of OSHA record keepingAbility to work a flexible schedule and travel overnight as needed.Possesses sufficient knowledge of workers compensation insurance programs, processes, and claims management strategiesProficiency in Microsoft Office and analytical products including Excel and/or Analytic software, PowerPoint, and Word.Working ConditionsHybrid / Flexible working conditionsPhysical RequirementsSittingStanding (not walking)WalkingDriving a vehicleLifting up to 10 poundsDisclaimerThis job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.Company InfoAt Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.Please visit this link for more specific information about the benefits and leave policies applicable to the position you're applying for.