Engineering - Storage - Pure/Rubrik Storage Operations
2 months ago
Role: Engineering - Storage - Pure/Rubrik Storage Operations
Location: Salt Lake City, UT 84101 & Jersey City, NJ 07302 (Onsite)
Duration: 06 Month + Possibility of extension
Department: Storage
**OPEN FOR RELOCATION**
Provide day to day operational support of storage and backup environments:
Primary skill set: Pure Storage as Block solution and Rubrik as Data protection solution, Brocade fiber channel switches, Windows Server 2016.
Secondary skill set: EMC Networker, EMC Data Domain, EMC VNX and VMAX, Hitachi HDS, Fiber Channel Switches.
- Monitor a ticket queue, alerts and email to identify and resolve production issues.
- Serve as the initial point of contact for customers seeking support on Pure storage and Rubrik data protection solutions.
- Efficiently triage incoming support tickets, categorizing and prioritizing based on the severity and the impact.
- Monitor and troubleshoot the disk and tape backup environment to make sure backups complete successfully.
- Manage the configuration of disk and tape backup, including tape labeling, pool management, and schedule management.
Managing, configuring and troubleshooting issues on Pure storage, Brocade switches, escalating/engaging engineering or vendor as on when necessary.
- Implement and manage backup and recovery process for critical data.
- Take ownership of issues and see them through to resolution.
- Provide client support related to storage and backup environments via email and phone, escalating as necessary.
- Work with a global team, taking and providing warm handover to ensure continuity of 24x7 coverage.
- Work with platform vendors to pursue issue resolution.
- Potential cross training with other platforms: Unix, Windows, Database.
Skills:
- Currently working within an enterprise-level storage environment, with 5+ years of relevant experience.
- Experienced in Pure Storage FlashArray block storage products and/or in Rubrik r6000 series data protection products.
- Experienced in Brocade G series fabric switch products.
- Competent in Windows, Linux/UNIX-like operating systems.
- Monitor pure storage performance and capacity, ensuring optimal operation.
- Diagnose and resolve storage & switch related issues, working closely with vendors, engineering, and other support teams when necessary.
- Implement data protection mechanism on Rubrik such as snapshots, replication, and backup solution.
- Familiar with SRE principles such as user journeys, SLI/SLO, and synthetic probers.
- Strong analytical, problem solving, and trouble shooting skills.
- Ability to adapt to new technologies.
Education: Bachelor's Degree
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