Configurable Business Manager

2 weeks ago

Milwaukee, United States Western Building Products, Inc. Full time

Job Title: Configurable Business Manager

Company: Western Building Products

Location: Milwaukee, WI


Summary: The Configurable Business Manager will play a crucial role in optimizing our configure, price, and quote (CPQ) processes to facilitate the seamless customization of our products for our customers. This role is responsible for the implementation, configuration, and maintenance of our CPQ system (OneSource) to ensure accurate and efficient quoting processes.


You will collaborate with cross-functional teams, including Sales, Product Management, Customer Service, Operations, and Systems, to gather requirements and deliver solutions that streamline the quoting and proposal generation processes.


Duties and Responsibilities include the following. Other duties may be assigned.

  • Stay current with CPQ industry best practices and emerging technologies.
  • Identify and implement opportunities for process improvement and efficiency gains in CPQ workflows.
  • Work closely with Sales to understand the customer experience of OneSource as a customer-facing tool and enhancements to improve their experience.
  • Coordinate with Product Management and Sales for catalog enhancement, changes, or new product launches.
  • Oversee testing of OneSource to support platform upgrades, catalog projects, and new product launches.
  • Supervise the management of user/group security settings, product catalogs, and configuration rules within OneSource.
  • Administer consistent catalog update schedules and provide clear communications to minimize disruption to all customers.
  • Provide training to internal and external customers as needed to maximize the advantages of OneSource.
  • Engage with Operations and Systems by understanding how information flows from OneSource to other systems and communicate with managers of those systems when changes are required.
  • Act as the main point of contact for OneSource related inquiries and issues.
  • Manage the scope, priority, and timelines of OneSource related projects to meet business requirements
  • Identify and maintain key performance indicators (KPI’s)to maximize OneSource functionality and utilization.
  • Act as the main point of contact between Western and Paradigm Software to maximize use of the software platform capabilities and understand the impact of upgrades on the OneSource product.


Supervisory Responsibilities:

Directly oversees employees within the OneSource team. Carries out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Qualifications:

To perform this job successfully, an individual must have strong understanding of CPQ tools, systems, and configurations. Must be able to perform each essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Education/Experience:

A thorough knowledge of company policies, company processes, and product, along with the market and application of the product, are a must. In addition, experience leading teams and developing people is required.


Knowledge, Skills, and Other Abilities:

  • Excellent communication and interpersonal skills while demonstrating trust and respect for others
  • Ability to train, mentor, and motivate staff
  • Has a flexible style, is receptive to change, adjusts with ease
  • Action oriented, drives to achieve, pursues opportunities
  • Written and oral communication skills
  • Ability to multi-task, allocates time efficiently to the most important issues.


Western Building Products is a 100% employee-owned company with competitive benefits.

  • Retirement funded entirely by company contribution; 10-25% of W2 earnings.
  • Monthly bonus/incentive opportunity based on profit.
  • Comprehensive and affordable health care for you and your family (medical, dental, vision).
  • 8 holidays per calendar year.
  • Paid Time Off (PTO) earned from first day.
  • Life, Short-term, and Long-term disability coverage at no cost.
  • Employee Assistance Program (EAP)
  • Growth and Development opportunities.

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