Information Technology Infrastructure Specialist

2 weeks ago

Lake Charles, United States All Lines Technology Full time

All Lines Technology is seeking an IT Infrastructure Technician to provide operational day-to-day support. This person will have experience with application support and IT troubleshooting.


Key Responsibilities

  • Day-to-day ticket resolution and fleet management according to standard KPI's. Typically supplements Site IT analyst at a larger site and requires constant supervision.
  • Onsite Technology Support provides in-person assistance to employee end users including:
  • Responds to telephone calls, emails, and personnel requests for technical support.
  • Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
  • Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network.
  • Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems.
  • Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
  • Performs pro-active monitoring of our client's computer systems through appropriate tools.
  • Documents, tracks, and monitors problems to ensure timely resolutions.


Qualifications

  • A 4-year degree in Computer Science, Engineering, or related discipline.
  • Strong interaction and interpersonal skills specifically listening, providing guidance.
  • Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions.
  • Follow company standards and apply policies consistently.
  • Strong verbal communication skills, including the ability to document operations procedures.
  • A Fluency in English
  • A driving license (B)

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