Director of Revenue Cycle

Director Of Revenue CyclePlanned Parenthood Association of Utah is looking for a bold, mission-driven Director of Revenue Cycle who is ready to make a powerful impact on the future of reproductive healthcare in our state. This is a dynamic leadership role for someone who thrives on solving complex challenges, elevating systems, and building strong, motivated teams. You will play a pivotal role in strengthening our financial foundationensuring every visit, every service, and every patient experience is supported by accurate, efficient, and forward-thinking revenue cycle operations. As a key collaborator across Health Services, Finance, and administrative leadership, you'll bring fresh ideas, innovation, and strategic insight to identify new revenue opportunities and optimize the resources that keep our mission strong. If you're passionate about protecting access to essential healthcare and want your work to truly matter, this is your opportunity to make a lasting difference at Planned Parenthood Association of Utah.What You'll Do:Leadership & OversightProvide effective day-to-day leadership and direction for all revenue cycle functions, promoting accountability, teamwork, and ongoing skill development within the department.Serve as the organizational subject matter expert for coding, billing, reimbursement, and payer policies.Build strong working relationships with clinical teams, Health Services leadership, administrative partners, and the CFO to support accurate documentation and optimal financial outcomes.Demonstrate an innovative and creative approach to identifying new revenue opportunities and collaborating with Health Services and the CFO to strengthen and expand revenue across organizational services.Participate in the design and implementation of workflow improvements, system updates, and operational enhancements to increase efficiency and accuracy.Operational ExcellenceOversee all components of the revenue cycle, including medical coding, documentation review, charge capture, claim submission, payment posting, denial/AR management, and reimbursement processes.Ensure compliant and accurate coding and billing practices, including proper clinical documentation and timely claim submission in accordance with payer requirements.Maintain current knowledge of payer regulations, reimbursement policies, and rule changes, and communicate relevant updates throughout the organization.Conduct ongoing audits and implement improvements to strengthen revenue cycle accuracy, compliance, and performance.Analyze reimbursement data, payer trends, denial patterns, and AR metrics to identify opportunities for improvement and operational action.Collaboration & TrainingMaintain productive interdepartmental partnerships to obtain and analyze clinical information needed for billing accuracy and financial optimization.Develop and oversee training for clinical and front-office staff to ensure proper insurance collection, coding, documentation, and charge capture.Create performance objectives and feedback loops that enhance coordination between clinical teams and revenue cycle staff.Compliance & Financial StewardshipEnsure revenue cycle operations are conducted in a compliant, ethical, and legally sound manner aligned with all federal, state, and payer regulations.Participate in finance QRM activities, including audits, reporting, and risk mitigation initiatives.Review fee schedules annually to ensure competitiveness and alignment with market conditions.Monitor key trends impacting cash flow and revenue cycle performance; collaborate with Health Services and the CFO to implement necessary adjustments.Team Management & ReportingSupervise four revenue cycle team members, including workload distribution, performance evaluations, staff scheduling, and resource allocation.Provide onboarding and ongoing training for all revenue cycle staff.Produce and present revenue cycle performance reports and develop team-level KPIs.Oversee provider credentialing processes and serve as a liaison with external credentialing partners.Evaluate payment and reimbursement data to identify opportunities to improve revenue recoupment and overall financial performance.Other duties as assigned.What We're Looking For:Bachelor's degree in Business, Healthcare Administration, Health Information Management, or a related field required. Four or more years of progressive revenue cycle management experience may be considered in lieu of the degree.Minimum of 3 years of medical billing, collections, or revenue cycle management experience in a medical practice or health system, with a strong understanding of payer rules, regulations, and reimbursement requirements. Family planning experience preferred but not required.Two years of supervisory or management experience preferred but not required.Medical coding certification (CPC) from an accredited program is strongly preferred but not required.CRCR certification preferred but not required.Epic experience preferred but not required.Demonstrated working knowledge of CPT, HCPCS, and ICD-10 coding requirements.Experience with Electronic Health Record (EHR) systems and clearinghouse billing workflows preferred.Experience optimizing or improving EHR and clearinghouse processes preferred.Annual influenza vaccination required.The salary for this position is $80,000 - $87,000 an year, and will be based on the experience that you bring to the table. Additionally, PPAU provides an additional $1/hr Spanish speaking differential for employees who are able to pass a written and spoken Spanish language assessment. Here is a snapshot of the benefits we provide:Affordable medical and dental benefits.Voluntary Vision, Accident and Identity Protection benefits.Company paid basic life insurance.Company paid short term and long term disability coverage.403(b) and Roth plan with 4% employer match.Generous PTO.13 paid holidays.Free subscription to CALM.8 weeks 100% paid parental leave after one year of service.Unlimited access to the EAP (Employee Assistants Plan).A caring and empowering workplace cultureIf you're ready to bring your expertise, leadership, and passion to an organization that is unwavering in its commitment to reproductive rights and accessible healthcare, we'd love to hear from you. Join us in shaping a stronger, more sustainable future for our patients and our communities. Apply today and help Planned Parenthood Association of Utah continue delivering the compassionate, high-quality care our patients deserve.