Customer Support Rep

17 hours ago

Annandale, United States Malco Full time
Essential Duties:

1. Customer Support:
  • Address and resolve complex customer inquiries via phone, email, and chat.
  • Provide detailed product information, troubleshooting, and technical support.
  • Handle escalated issues with professionalism and efficiency.
  • Ensure customer satisfaction by delivering timely and accurate solutions.

2. Process Improvement:
  • Identify areas for improvement in customer support processes.
  • Collaborate with the team to implement best practices and optimize workflows.
  • Monitor customer feedback and suggest enhancements to products and services.

3. Training and Development:
  • Share knowledge and skills to help improve the overall performance of the support team.
  • Lead by example in maintaining high standards of customer service.

4. Reporting and Analysis:
  • Track and report on customer support metrics.
  • Record customer inquiries and complaints to identify potential issues.
  • Provide insights and recommendations to management based on data analysis.

5. Cross-Departmental Collaboration:
  • Work closely with other departments, such as sales, product development, and logistics, to ensure a seamless customer experience.
  • Act as a liaison between customers and internal teams to resolve issues and communicate customer needs.
Knowledge/Skills/Abilities:
  • Strong problem-solving and analytical abilities.
  • Excellent communication and interpersonal skills.
  • Proficient in customer support software and CRM systems.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Customer-focused with a commitment to excellence.
  • Adaptability to evolving processes and customer needs.
  • Attention to detail and accuracy in handling customer requests.
  • Leadership in contributing to team growth and improvement.
Education/Experience:
  • Minimum of 3 years in a customer support-related role.
  • Bachelor's degree preferred, or equivalent experience in a relevant field.
  • Familiarity with Malco Tools, Inc. and the tools industry is a plus.
Work Environment:
  • Collaborative team environment focused on continuous improvement.
  • 8:00am - 4:30pm
Benefits and Perks:

Malco Tools recognizes the importance of offering comprehensive benefits and perks to its employees, including:
  • 401k with company matching.
  • Medical and Dental Insurance
  • Company paid life insurance and paid short-term disability.
  • Paid time off
  • Employee wellness program

At Malco, we value collaboration, results-oriented approaches, proactive behavior, and inclusivity. Safety is our top priority, demonstrating our commitment to the well-being of our employees and stakeholders. As an equal opportunity employer, we actively encourage applicants from diverse backgrounds and experiences to apply for the position. Join us in creating an inclusive and supportive workplace where diversity is embraced.

Our facility is located in the "Heart of the Lakes", which is known for its abundance of lakes, great shopping/dining opportunities, top rated schools, and a strong sense of community amongst area residentsLearn More

  • Customer Support Rep

    1 week ago

    Annandale, United States Malco Full time

    Essential Duties:1. Customer Support: Address and resolve complex customer inquiries via phone, email, and chat. Provide detailed product information, troubleshooting, and technical support. Handle escalated issues with professionalism and efficiency. Ensure customer satisfaction by delivering timely and accurate solutions. 2. Process Improvement: Identify...

  • Customer Service Rep

    6 months ago

    Annandale, United States Valvoline Instant Oil Change Full time

    Automotive Customer Service Advisor - starting at $15.00/hr. plus incentives!Full Time and Part TimeIncrease your wages through completion of in house, paid trainingNo experience necessary!What you'll do: -Act as a trusted adviser to our customers, evaluating their needs and performing maintenance to keep their vehicle serviced and safe on the road. ...

  • Store Customer Service Specialist

    5 days ago

    Annandale, Virginia, United States Giant Food Full time

    About This Role:We're looking for a highly motivated and customer-focused individual to join our team as a Grocery Sales Associate. As a member of our team, you will be responsible for maintaining a clean and organized store environment, restocking shelves, creating attractive displays, and assisting customers with their shopping needs.Salary Range: $13.40 -...

  • Seasonal Support Driver

    4 weeks ago

    ANNANDALE, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...

  • Seasonal Support Driver

    2 days ago

    ANNANDALE, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...

  • Seasonal Support Driver

    4 weeks ago

    Annandale, United States United Parcel Service Full time

    SHIFT YOUR FUTURESeasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and...

  • Seasonal Support Driver

    4 weeks ago

    Annandale, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver youll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being...

  • Seasonal Support Driver

    4 weeks ago

    Annandale, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...

  • Seasonal Support Driver

    4 weeks ago

    ANNANDALE, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...

  • Seasonal Support Driver

    1 week ago

    Annandale, United States United Parcel Service Full time

    SHIFT YOUR FUTURESeasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver youll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being...

  • Seasonal Support Driver

    1 week ago

    Annandale, United States United Parcel Service Full time

    SHIFT YOUR FUTURESeasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver youll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being...

  • Administrative Support Professional

    1 week ago

    Annandale, New Jersey, United States Cenergy Full time

    This opportunity is located in Annandale, New Jersey and offers a dynamic work environment. About the JobAs an Administrative Support Professional, you will provide essential support to a division within our company. The role involves various administrative tasks such as typing, filing, answering phones, scheduling, calendaring, record keeping, coordinating...

  • IT Support Specialist for Enterprise Software Environment

    1 week ago

    Annandale, Virginia, United States Leidos Full time

    About the JobWe are seeking a highly skilled Help Desk Support Specialist to join our dynamic team at Leidos, supporting the G2 Army MI Enterprise. The selected candidate will provide IT repair, maintenance, operations, logistics, and engineering services to ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT...

  • Sports-Minded Customer Support Associate

    1 month ago

    Annandale, VA, United States Relentless Management Full time

    We are seeking a dynamic and sports-minded individual to join our team as a Customer Support Associate. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Customer Support Associate will have a competitive spirit, excellent communication skills, and enjoy providing outstanding...

  • Administrative Support Specialist

    2 weeks ago

    Annandale, New Jersey, United States Cenergy International Full time

    Job Summary:This administrative support role is an exciting opportunity to work with a dynamic team at Cenergy International. As a member of our team, you will provide critical support to our division, ensuring seamless day-to-day operations. This position involves a wide range of responsibilities, including administrative tasks, special projects, and...

  • Customer Service Representative

    20 hours ago

    Annandale, United States Andrew Elliott - State Farm Agent Full time

    About the Agent:I began my career with State Farm in 2009. I have been working in the Northern Virginia area with State Farm since 2011 and have been here ever since. Our team enjoys supporting our community and small businesses and giving back to the residents who are less fortunate than us. During the Holidays, we collect toys for children at a local...

  • Seasonal support driver

    1 week ago

    Annandale-on-Hudson, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURESeasonal Support DriverSHIFT YOUR TEAMWho exactly are UPS Seasonal Support Drivers?As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being behind...

  • Grocery Sales Assistant

    1 week ago

    Annandale, Virginia, United States Giant Food Full time

    About UsGiant Food, a leading grocery retailer in the Baltimore-Washington area, offers a unique opportunity to work in a fast-paced environment with a dedicated team of professionals. With a strong commitment to innovation, quality, and value, we strive to be the most trusted and loved local food retailer in our community.Job OverviewThis role involves...

  • Seasonal Support Driver

    1 week ago

    Annandale-on-Hudson, United States United Parcel Service Full time

    SHIFT YOUR FUTURESeasonal Support DriverSHIFT YOUR TEAMWho exactly are UPS Seasonal Support Drivers?As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being behind...

  • Advisory Bridge Integration Systems Analyst

    2 weeks ago

    Annandale, United States Frontier Technology Full time

    Overview At FTI, we are united by one common mission; supporting those that protect our nation so they can make the best-informed decisions during critical moments when seconds count. We want you to bring your passion and expertise to contribute to that essential mission. We strive to incorporate our values to create a culture of collaboration and trust,...