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Lead Pega Admin

2 months ago

Irving, United States New York Technology Partners Full time

Lead Pega admin


Location Irving TX (Onsite) Relocation will work

Visa: GC and USC


Job description:

· Installed and configured PEGA upgrades

· Troubleshooting PEGA server-related issues with the PEGA APP team.

· Update the keystore files, certification, and Fix the vulnerability.

· Expertise in installation, configuration, clustering and administration of the BPM PEGA Application server

· Coordination with the PEGA App team and, release management team for the code deployment.

· Technical Engineer install and configure computer applications.

· Engineers monitor and maintain computer networks.

· Technical Engineer configure operating systems.

· Technicians resolve issues related to the network.

· Technical Support Engineer prioritize and manage the workflow.

· Technical Engineer diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that they understand the nub of the problems.

· Engineers design computer systems to meet the particular requirements of their organization or clients.

· Technical Engineer should possess the ability to learn and work on changing and emerging technologies.

· Technical Support Engineer are the first point of contact for clients for issues concerning their computer systems and equipment.

· Technical Engineer keep track of users’ system issues until they are resolved by adhering to the agreed timelines.

· To resolve complex problems, engineers interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.

· Engineers maintain procedural documents and reports.

· Technical Engineer follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.

· Technical Support Engineer provide accurate feedback to customers promptly.

· Technical Engineer ensure proper logging of all issues.

· Engineers follow up with clients to make sure their computer systems are functioning properly after troubleshooting.

· Technical Engineer prepare accurate reports promptly.

· Technical Support Engineer document technical knowledge in the knowledge database.

· Engineers also train people on how to use different types of systems.

· Technical Engineer monitor daily performance of technical systems.

· Technical Support Engineer help companies deploy new software or hardware systems.