Taxpayer Support Specialist 2
3 months ago
Job Summary:
The Taxpayer Support Specialist 2 is the face of the Department of Revenue by interacting in person with taxpayers coming into the Phoenix, Mesa, and Tucson offices, as assigned. This role is responsible for receiving visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately. The Taxpayer Support Specialist 2 will provide basic and accurate information to in-person taxpayers and will receive, sort, and distribute daily deliveries. Additionally, the Tax Support Specialist 2 is responsible for coordinating lobby traffic by checking in visitors, assigning badges, triaging walk-ins, and documenting summons, and is to maintain office security by following safety procedures and controlling access via the reception desk. They are also responsible for assisting with cashiering and clerking duties when needed or assigned.
Job Duties:For more details on the essential functions of the role, please check out the attached job description
Job Requirements: Education & Experience
-Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment.
-Minimum of one year related experience
Licenses & Certifications
-None
Knowledge/Understanding
-Knowledge of principles and processes for providing customer and personal services
-Knowledge of generally accepted accounting practices, as it applies to cash handling
Skills
-Strong verbal, written, and active listening skills
-Strong customer service skills to include conflict de-escalation and resolution techniques
-Strong mathematical skills such as addition, subtraction, multiplication, division, percentage, and averages
-Keyboarding/typing at least 40 wpm and 10-key skill
-Effective interpersonal skills and demeanor
-Effective organization and time management skills with the ability to make measurable progress on several tasks simultaneously and work in high-pressure situations
-Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
Abilities
-Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
-Ability to work primarily in-office with occasionally remote work opportunities
-Ability to work with a high degree of autonomy and also participate collaboratively as part of a team
-Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
-Ability to understand and solve problems by applying basic analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed
-Ability to learn and apply LEAN concepts, principles, and tools
-Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another
Additional Job Demands
-In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
-No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.)
-Experience working in a high production environment
-Previous experience with Continuous Improvement, Six Sigma and/or Lean
-Previous experience in customer service emphasizing on professionally and courteously serving customers in a fast paced environment
-Bilingual in English and Spanish
The final candidate will be required to abide by the the following pre-employment checks:
-Employment and Education Verification
-State and Federal Criminal Background Check, including fingerprinting
-Arizona Tax Filing Records Check
-If applicable, ASEDRA Authorized Driver Identification Check
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits: The State of Arizona provides a world class comprehensive benefits package including:
-Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
-Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
-A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.
-Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.
-Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.
Learn more about the Paid Parental Leave pilot program . For a complete list of benefits provided by The State of Arizona, please visit our
Retirement:Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at:
-
Taxpayer Support Specialist 2
3 weeks ago
Tucson, Arizona, United States Arizona Department of Administration Full timeJob SummaryThe Taxpayer Support Specialist 2 is the primary point of contact for taxpayers visiting the Arizona Department of Administration offices. This role requires strong customer service skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesProvide exceptional customer service to taxpayers, responding to...
-
Taxpayer Support Specialist 2
3 weeks ago
Tucson, Arizona, United States Arizona Department of Administration Full timeJob SummaryThe Taxpayer Support Specialist 2 plays a vital role in providing exceptional customer service to taxpayers visiting our offices. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesReceive and direct visitors, providing accurate information and assistance...
-
Customer Service Specialist
7 days ago
Tucson, Arizona, United States Arizona Official Website of State of Arizona Full timeJob SummaryThe Taxpayer Support Specialist 2 is the face of the Department of Revenue, interacting with taxpayers in person at various offices. This role involves greeting and directing visitors, providing information, and receiving and distributing deliveries.Key ResponsibilitiesReceiving and directing visitors at the front deskProviding basic information...
-
Desktop Support Specialist
3 weeks ago
Tucson, Arizona, United States Desktop & Depot Support Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Desktop Support Specialist to join our team in Tucson, Arizona. As a key member of our Desktop & Depot Support team, you will be responsible for providing exceptional support to our clients, ensuring seamless operations, and driving business growth.Key ResponsibilitiesProvide workstation...
-
Tucson, Arizona, United States Desktop & Depot Support Full timeJob OverviewWe are seeking a highly motivated and career-driven individual to join our team as a Part-time Desktop Support Specialist in Tucson, AZ.Key ResponsibilitiesProvide workstation software break-fix supportPerform IMAC tasks, including PC installs, moves, adds, and changesLoad images and manage assetsSupport printer operations and client center...
-
Recovery Support Specialist
4 weeks ago
Tucson, Arizona, United States La Frontera Center Inc. Full timeJob SummaryLa Frontera Center Inc. is seeking a Recovery Support Specialist to join our team. As a Recovery Support Specialist, you will assist clients and families in the behavioral health system to enhance their recovery and promote wellness.Key Responsibilities:Assist clinical team in implementing services plans.Work with clients and/or their families and...
-
Traveling CT Technologist
3 weeks ago
Tucson, Arizona, United States HealthCare Support Full timeJob Title: Radiology Specialist - Travel OpportunityJob Description:We are seeking a skilled Radiology Specialist to join our team on a travel assignment in Arizona. As a Radiology Specialist, you will be responsible for operating CT scanners and ensuring high-quality images for diagnostic purposes.Key Responsibilities:Operate CT scanners to produce...
-
Recovery Support Specialist
4 weeks ago
Tucson, Arizona, United States La Frontera Center, Inc. Full timeJob SummaryLa Frontera Center, Inc. is seeking a Recovery Support Specialist to join our team. As a Recovery Support Specialist, you will assist clients and families in the behavioral health system to enhance their recovery and promote wellness.Key ResponsibilitiesPromote a recovery-based approach to care that emphasizes hope, respect, self-direction, and...
-
Medical Assistant
4 weeks ago
Tucson, Arizona, United States HealthCare Support Full timeJob Summary:HealthCare Support is seeking a Medical Assistant to join our team in Tucson, AZ. As a Medical Assistant, you will provide direct patient care and support the care team in achieving optimal health outcomes.Responsibilities: Provide patient care and foster a welcoming environment Partner with the care team to support patients in achieving optimal...
-
IT Systems Support Specialist
4 weeks ago
Tucson, Arizona, United States Hughes Federal Credit Union Full timeJob SummaryWe are seeking a skilled IT Systems Support Specialist to join our team at Hughes Federal Credit Union. As a key member of our IT department, you will provide technical support to credit union staff and third parties, ensuring the smooth operation of our IT systems.Key Responsibilities:Provide in-person and virtual technical support to credit...
-
IT Support Specialist
4 weeks ago
Tucson, Arizona, United States NESCO Inc Full timeJob Title: IT Support SpecialistJob Summary: We are seeking a skilled IT Support Specialist to join our team at Nesco Resource. As a key member of our IT department, you will provide technical assistance and support to our users, ensuring they have the tools and resources they need to succeed.Key Responsibilities: Provide day-to-day technical support to...
-
Trades Specialist 2
4 weeks ago
Tucson, Arizona, United States Pima Community College Full timeJob SummaryThe Trades Specialist 2, Multiskilled performs journey level trade specific duties and responsibilities in the maintaining, repair, and construction of College buildings. Completes demolitions and remodels, removing wall partitions and installing new walls. Repairs and replaces doors, windows, and flooring, and completes all stages of drywall...
-
Traveling Catheterization Laboratory Specialist
4 weeks ago
Tucson, Arizona, United States HealthCare Support Full timeAbout the Role:Cath Lab Technologists play a vital part in the healthcare industry, and we're seeking a skilled professional to join our team as a Traveling Catheterization Laboratory Specialist. This 13-week assignment in Tucson, Arizona, offers a unique opportunity to work with a top healthcare organization and gain valuable experience in a dynamic...
-
Support Specialist I
2 days ago
Tucson, United States Clinisys Full timeSupport SpecialistOverview: As a Support Specialist, you will provide professional software support, ensuring high client satisfaction. You will assess, document, and resolve client technical issues via web and phone, keeping internal and external stakeholders informed about the process, status, and resolution of the technical problems through frequent...
-
Administrative Support Specialist
4 weeks ago
Tucson, Arizona, United States The Church of Jesus Christ of Latter-day Saints Full timeJob SummaryThe Administrative Support Specialist will provide individual contributor, intermediate level administrative support to one or more leader and/or one or more functional team or work group. This role is responsible for assisting in the work of salvation and exaltation by providing administrative support.Key ResponsibilitiesCompile data/information...
-
Medical Support Specialist
4 weeks ago
Tucson, Arizona, United States Adecco US, Inc. Full timeJob Title: Medical Support SpecialistAdecco Healthcare is seeking a skilled Medical Support Specialist to join our team in Tucson, AZ. As a Medical Support Specialist, you will play a vital role in ensuring the smooth operation of our medical facilities.Job Summary:We are looking for a highly motivated and detail-oriented Medical Support Specialist to join...
-
Client Support Specialist
4 weeks ago
Tucson, United States CooperSurgical Full timeCooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative Support Specialist, Client Support, Specialist, Healthcare, Support, Manufacturing, Business Services
-
Medical Surgical Registered Nurse
3 weeks ago
Tucson, Arizona, United States Millbrook Support Services Inc Full timeWe are seeking a skilled Medical Surgical Registered Nurse to join our team at Millbrook Support Services Inc. As a Medical-Surg RN, you will be responsible for managing the care of patients with a wide range of medical conditions and post-surgical needs. Your ability to prioritize tasks, manage multiple patients effectively, and provide compassionate,...
-
SolarEdge Technical Support Specialist
1 month ago
Tucson, Arizona, United States SolarEdge Full timeAbout the RoleSolarEdge is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our customers.Key ResponsibilitiesProvide technical support to customers via phone, email, and chatTroubleshoot and resolve...
-
Family Support Specialist
4 weeks ago
Tucson, Arizona, United States Casa de los Ninos Full timeJob TitleFamily Support Specialist - Foster Care AdvocateJob SummaryCasa de los Niños is seeking a highly motivated and compassionate Family Support Specialist to join our team. As a Foster Care Advocate, you will play a vital role in supporting potential foster parents in obtaining placement and/or foster care licensure.Key ResponsibilitiesProvide support...