Motor Vehicle Hub Branch Manager(Office/On-site)

Introduction

The , is now seeking its agency employees for the anticipated positions of in Bridgeport, Hamden, Norwalk, Old Saybrook, Waterbury, Wethersfield, Windham (Willimantic). WHAT WE CAN OFFER YOU
As a state employee, you would continue to have access to the following:

Competitive starting salary A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform an article by Ellen Andrews, Ph.D., along with  Extensive pension plan and supplemental retirement offerings Paid time off A culture that encourages  Professional growth and development opportunities Continue to work for a Forbes top company -  ‘Forbes’: - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click for more information. Position Details: Full-time, 40 hours/week Tue – Sat; T,W, F 7:30 – 4:45, Th 9:00 – 6:15, S 7:45 – 12:45 Office/On-site Position Responsibilities:  This is an excellent opportunity to advance your career at the DMV. As a Hub Manager, this position oversees the operation of a medium to large branch Office, which provides a wide range of services to the general public while providing support services to other branch locations. In addition, the Hub Branch Manager will be responsible for overseeing the staff that handles: Daily customer interactions Driver's license registrations Road tests Employee performance appraisals

Selection Plan

To Apply: In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application. In order to comply with , the State of Connecticut is no longer asking for resumes during the initial application process. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. Please ensure that your application is complete before submitting it. Applicants will be unable to make revisions once their application is submitted into the JobAps system. Applicants who submit and subsequently withdraw their application will not be able to resubmit for the same posting. All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to . For Assistance In Applying: Please or our Applicant Tips on How to Apply Important Next Step Information for After You Apply: Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process. This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam. At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. The immediate vacancies are listed above, however, applications to this recruitment may be used for future vacancies in this job class. Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. For current state employees, salary calculations are not necessarily comparable from branch to branch but it does not impact your state service credit. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at  Connect With Us: Due to the large volume of applications received, the State of Connecticut is unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. If you have any questions pertaining to this recruitment please contact Hayley Newhouse at .

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Motor Vehicles this class is accountable for managing the operations of an assigned Hub Branch.

EXAMPLES OF DUTIES

Directs the staff and operations of a hub branch and satellite office(s);  Coordinates, plans and manages office activities;  Assists in the development of program goals, objectives and related policies;  Interprets and administers pertinent laws and regulations;  Ensures that the public is provided with prompt, courteous and efficient services;  Ensures and maintains conformity with uniform operational procedures and controls for the issuance and processing of applications and renewals for vehicle registration, title certificates, operators' licenses and the collection of fees and sales tax;  Ascertains facts and responds to complaints from clients;  Evaluates staff;  Trains supervisory staff;  Directs branch supervisors to take needed corrective action and follows up on execution;  Oversees administration of progressive discipline;  Provides for staff training and assistance;  Maintains contacts with individuals both within and outside of branch office(s) who might impact activities;  Assists in the preparation of division budget;  Prepares periodic status reports;  Instructs and guides branch supervisors in implementing changes in operational procedures;  Provides for the upkeep of offices;  Controls inventory of photo licensing program and compiles related statistics and reports;  May conduct research for the development of improved operational and training procedures;  Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of the functions and activities of the Department of Motor Vehicles; and ability to apply Motor Vehicle laws and regulations; the principles of office systems and procedures; Knowledge of and ability to apply management principals and practices; and ability to apply departmental policies and procedures; supervisory and training principles; Considerable interpersonal skills; oral and written communication skills; Ability to study, analyze and recommend improvements to current office activities in order to increase efficiency of service, productivity and employee job satisfaction; utilize computer software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Eight (8) years of experience in business administration or public administration, human resources, production or quality assurance management.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a supervisory capacity in a motor vehicle hub branch at the level of a Motor Vehicle Branch Operations Supervisor 1.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree. A Master's Degree in business administration, public administration or other closely related field may be substituted for one (1) additional year of the General Experience. For state employees one (1) year as a Motor Vehicle Branch Operations Supervisor 2 OR two (2) years as a Motor Vehicle Branch Operations Supervisor 1 may be substituted for the General Experience and the Special Experience.

PREFERRED QUALIFICATIONS

Experience managing staff. Experience working in a Branch Office and handling customer issues. Experience managing appointment systems based on transaction type, staffing levels, and customer flow. Experience Identifying staff training needs and setting goals.  Experience interpreting Motor Vehicle Statutes and policies and applying them to Branch Operations procedures. Experience managing and meeting deadlines with competing priorities. Experience examining legal documents with attention to detail, for issuance of Drivers Licenses and Registrations

SPECIAL REQUIREMENTS

Incumbents in this class may be required to travel. Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator's license.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all inclusive of every task and/or responsibility.

Overview

Employee Benefits As a State of Connecticut employee you may be entitled to a host of benefits that are not only attractive, but also may be portable should your career bring you to other avenues of state service. From 13 paid holidays to accruing vacation time, being a State of Connecticut employee not only gives you the opportunity to make a difference in someone’s life, but the time to enjoy your own. Listed below are just some of the benefits the State of Connecticut offers depending on the position you hold: Health & Dental Insurance Accrued Vacation, Personal and Sick Leave (Subject to the appropriate bargaining union contract or state statute and regulations.) Retirement Plan Group Life Insurance Supplemental Benefits Voluntary Defined Contribution Plans Flexible Spending Accounts (Dependent Care Program, Medical Flexible Spending, and Qualified Transportation) Supplemental Benefits Programs (Auto and Home Insurance, plus Short and Long Term Disability) Life Insurance State of CT Tuition Reimbursement Program Holidays

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