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MS Dynamics 365 Consultant

2 months ago

Dearborn, United States Megan soft Inc Full time

We are looking out for MS Dynamics 365 Consultant in Dearborn MI (Hybrid/Remote) for 12 months contract please go through below job description and if interested please share your resume to ASAP.

Job Title: Software Engineer Consultant/Expert MS Dynamics 365 Consultant W2 Position

Location: Dearborn MI (Hybrid/Remote)

Duration: 12 Months

Position Description:

As a Dynamics 365 software developer on the GCCT program the ideal candidate will enjoy solving complex problems have strong interpersonal skills and a desire for continuous improvement. The developer will be a member of Global Contact Center Channel team. This team supports the Omnichannel experiences used by our agents and dealers to communicate with our customers. The software developer will enhance and support the tools and technologies our customer suse to connect.

Responsibilities

  • Develop test and deploy enhancements to existing code to improve and/or maintain Dynamics 365
  • Configure Omnichannel flows and experiences for Chat SMS Voice and more
  • Work with business users to identify needs and apply or propose appropriate technical solutions using Microsoft Dynamics 365
  • Create implement and maintain technical documentation for Dynamics 365
  • Diagnose and triage technical errors data issues and performance challenges
  • Proactively provide feedback throughout the Agile journey seeking for continuous process improvement

Skills Required:

C# JavaScript Azure Cloud logic apps web apps

Skills Preferred:

Microsoft PVA or CoPilot experience

Experience Required:

2 years of experience with Microsoft Dynamics 365 (Customer Service Workspace)

Experience Preferred:

Experience with Microsoft Omnichannel for Customer Service Experience with Power Apps Canvas Apps and Microsoft Azure

Education Required:

Bachelors degree in Computer Science Information Systems or equivalent work experience

Education Preferred:

Microsoft Dynamics Certification (nice to have)