Customer Service Coordinator
3 weeks ago
Classification:
Non-Exempt
We are Alsco Uniforms. We‘ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It‘s our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.
Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We‘re seeking driven professionals with ambition to grow within our company. We‘d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.
Join our team and build your career with Alsco Uniforms
Job Summary:
The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager.
Our full-time employees enjoy:
401K Plan with Company Match
Medical, Dental, Vision, FSA/HSA
Life Insurance, Disability Insurance
Vacation, Sick Time, Holidays
Choice of Global Cash Card or Direct Deposit
Career Advancement
Learning & Development Opportunities
Inclusive and Diverse Team Environment
Essential Functions:
- In a courteous and professional manner, respond to customer service needs according to company policy and procedures.
- Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests.
- Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries.
- Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
- Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork.
- Monitor and report competitive activity.
- Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision.
Additional Functions:
- Work with and support other service personnel as required by supervision.
Qualifications:
- Demonstrate excellence in telephone skills.
- Demonstrate excellence in internal/external customer service, sales and relationship building skills.
- Good experience and skills in MS Office and basic administrative tasks.
- Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player.
- Recognize colors, sizes and types of product and count, add and subtract accurately.
Education:
- High School graduation or similar experience.
Travel Requirements:
- None.
Typical Environmental Conditions:
- Offices and service areas of a typical industrial laundry facility, Service Center or depot.
For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.
Alsco is an Affirmative Action/Equal Employment Opportunity Employer.
Revised: 04/29/2022
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor‘s legal duty to furnish information. 41 CFR 60-1.35(c)
-
Customer Service Coordinator
40 seconds ago
Medford, United States Innovive Health Full timeBecome an Innoviver!At Innovive Health, our mission is to provide best-in-class home healthcare services to patients with chronic behavioral health issues and complex medical needs. Our team is made up of skilled caregivers, nurses, and operations staff who collaborate to create innovative technology and data-driven solutions while ensuring the best outcomes...
-
Customer Service Representative
1 week ago
Medford, Massachusetts, United States Monro Auto Service and Tire Centers Full timeAbout Monro Auto Service and Tire CentersWe are a leading provider of automotive service and tire centers in the United States, with a strong commitment to delivering exceptional customer experiences. Our team of experts is dedicated to helping our guests achieve their goals through top-quality products and services.
-
Customer Service Representative
1 week ago
Medford, Oregon, United States PacifiCorp Full timeAbout the Role PacifiCorp is seeking a customer-centric individual to join our team as a Service Coordinator in Medford, Oregon. This entry-level position requires basic clerical skills, including keyboard proficiency, office etiquette, and oral and written communication skills. The successful candidate will enter a two-year training program, which may...
-
Customer Service Representative
1 week ago
Medford, Oregon, United States PacifiCorp Full timeWe are seeking a customer-centric individual to join our team at PacifiCorp as a Service Coordinator.OverviewPacifiCorp is committed to delivering exceptional customer service while upholding environmental sustainability and diversity, equity, and inclusion. Our company culture values teamwork, adaptability, and innovation, making us an ideal place for...
-
Client Service Coordinator
6 months ago
Medford, United States Banfield Full timeSUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming,...
-
Medford, Oregon, United States PacifiCorp Full timePacifiCorp seeks a skilled Customer Service Professional to join our team in Medford, Oregon. As a Service Coordinator, you will be responsible for various office-related tasks that support day-to-day operations at an electric utility.About the RoleThis full-time position requires strong customer communication skills, proficiency with Microsoft Office suite,...
-
Customer Service Representative
7 months ago
Medford, United States Domino's Pizza Full timeThe main requirement for Domino's Customer Service Representatives (CSRs) is to have a positive personality, a clear and highly energetic voice, and he or she must also be customer service oriented. CSRs need to speak with customers all throughout hi Customer Service Representative, Customer Service, Representative, Restaurant, Retail, CSR
-
Customer Service Ambassador
4 days ago
Medford, New York, United States Wal-Mart Stores , Inc. Full timeJob Summary As a Customer Service Ambassador at Wal-Mart Stores, Inc., you will play a vital role in delivering exceptional customer experiences. You will be the first point of contact for customers, and your positive attitude and smile will set the tone for their shopping experience. Your duties will include greeting and thanking customers, handling cash...
-
Retail Customer Service
3 months ago
Medford, United States EZCORP Full timeAddress: 11763 Blanco Rd. San Antonio, Texas 78216 Brand: EZPawn Pay range is based on experience from $12.50 - $15.00 per hour. We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development...
-
Customer Service Representative
4 weeks ago
Medford, Massachusetts, United States Wegmans Full timeKey Responsibilities:• Create a positive customer shopping experience by engaging with customers, making eye contact, and smiling.• Proactively offer assistance or services and thank customers for shopping.• Properly bag items to ensure products arrive at their destination in the condition they left the store.At Wegmans:We're more than just a grocery...
-
Customer Service Representative
1 week ago
Medford, Massachusetts, United States Raising Cane's Full timeJob DescriptionRaising Cane's is seeking a highly motivated and customer-focused individual to join our team as a Cashier/Team Member. The ideal candidate will be responsible for providing an exceptional customer experience, ensuring all food orders are prepared to standards, taking orders from customers and processing payments efficiently. They will also be...
-
Customer Service Liaison
7 days ago
Medford, Oregon, United States State Farm Insurance Full timeAs a Customer Relations Representative at State Farm Insurance, you'll play a pivotal role in delivering exceptional customer experiences. Estimated salary for this position is $60,000 - $80,000 per annum, depending on location and experience.Key responsibilities include:Providing timely and effective support to customers regarding their insurance...
-
Customer Service Representative
6 days ago
Medford, Oregon, United States Aarons Full timeWe are seeking a skilled Customer Accounts Advisor to join our team at Aarons. As a key member of our sales team, you will be responsible for building strong relationships with our customers, driving payment collections and lease agreement renewals, and ensuring customer satisfaction.Key Responsibilities:Build strong relationships with customers through...
-
Customer Service Ambassador
4 days ago
Medford, Oregon, United States Chick-fil-A Full timeOverviewWe are seeking a skilled Customer Service Ambassador to deliver exceptional experiences for our guests.CompensationCompetitive hourly rate: ~$14.50-$17.25 per hour for 12-31 hours per week, and ~$16.50-$20.25 per hour for 32+ hours per week.Job DescriptionAs a Front of House Team Member, you will be responsible for:Providing excellent service at the...
-
Customer Service Representative
1 week ago
Medford, United States ShopRite Full time**Become a Key Player at ShopRite of Medford!**We're seeking a highly motivated and enthusiastic individual to join our team as a Retail Sales Associate. In this role, you will have the opportunity to develop your skills and contribute to the success of our store.The estimated annual salary for this position is $38,000 - $48,000 based on industry standards...
-
Sales & Service Manager
4 weeks ago
Medford, United States Gills Point S Tire and Auto Service Full timeAre you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want...
-
Store Customer Service Representative
1 month ago
Medford, United States NAPA Auto Parts Full timeNapa Auto Parts - [Customer Service Representative] As a Customer Service Representative at Napa Auto Parts, you'll: Respond to customer inquiries regarding products, provide quotes, and handle order entry; Place customer orders via telephone, fax, email, electronic methods, or walk in; Build customer relationships; Order items to ensure appropriate...
-
Customer Service and Sales Professional
7 days ago
Medford, Massachusetts, United States Morph Management Full timeCompany OverviewMorph Management is a rapidly expanding company in the Boston area, dedicated to delivering top-notch customer service and seamless sales processes. Our team strives to provide an exceptional experience for our customers and clients, offering some of the best products in the telecommunications industry.We are seeking a goal-oriented,...
-
Customer Service Representative
2 months ago
Medford, United States Tufts University Full timeOverview: The TSS (Tufts Support Services) organization delivers administrative and transactional services to schools and central units across the universitys four campuses. Activities that are common across the many central divisions and schools have been consolidated, allowing expert teams to provide exemplary support to faculty and staff. Tufts Support...
-
Customer Service Representative
11 minutes ago
Medford, United States Shannon Harris - State Farm Agent Full timeBenefits:401(k) matchingBonus based on performanceHealth insurancePaid time offROLE DESCRIPTION:As a Customer Service Representative with Shannon Harris State Farm Insurance Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and...