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Information Technology Specialist I

4 months ago

Sacramento, United States California State Controller's Office Full time

Scope of Position:


Under the direction of the SCO Production Support, Accounts Payable (Information Technology Supervisor II), the Business Analyst (IT Specialist I) is responsible for complex tasks associated with maintenance and operations of Accounts Payable functionality in the FI$Cal system. The IT Specialist I effectively works with SCO stakeholders on daily Production Operations Support and may also work on the Accounting Book of Record, end state functionality for the SCO. The ITSI also validates functionality, defines business processes and assists with complex Functional, User Acceptance and Quality Assurance Testing.

The IT Specialist I has some knowledge of accounting practices and may provide support to both the SCO Production Team and the FI$Cal Service Center (FSC). The IT Specialist I uses strong analytical and information gathering skills to troubleshoot complex system issues, develop and research solutions and present easily understood explanations to Business Team members and SCO/FI$Cal Management. 

The incumbent will exercise a high degree of initiative, independence of action and originality; demonstrate tact and exercise sound judgment that recognizes the best interests of the State and the Project; communicate effectively; maintain effective and cooperative working relationships; adapt to changing priorities in the performance of their specific duties. The duties of this position are focused in the Software Engineering domain, however, work may be assigned in other domains as appropriate.

Duties and Responsibilities:
(Candidates must perform the following functions with or without reasonable accommodations.)

Participate in a team environment that includes activities necessary to achieve a successful support of the FI$Cal system and SCO business processes. Conduct complicated analyses of future design enhancement requests to the business process requirements of the FI$Cal system.  Provide business and technical support for the production processes and interfaces. Perform daily interface budget errors analysis, communicate with submodule teams, and implement corrective steps to resolve. Analyze and implement changes to Accounts Payable configurations. Analyze and resolve ServiceNow tickets for departments and SCO stakeholders. Prioritize daily workload, communicate status as necessary, and address escalations in a timely manner. Support the analysis of the more complex processes and change requests. Augment work of other staff and consultants when required. Collaborate with current Production Support on solutions to Release changes. Provide Level 2 (L2) support as Releases go to Production.  Identify test conditions and scenarios for functional validation. Prepare and conduct functional, integration, and User Acceptance testing.  Collaborate with Stakeholders and staff to design business process documentation.  Participate in business process redesign sessions with SCO Stakeholders, working to improve and translate SCO legacy processes into effective future state designs.

Desirable Qualifications:

FI$Cal system or PeopleSoft experience Accounts Payable experience State accounting experience Strong analytical skills and ability to take initiative Knowledge and experience of technical projects Knowledge of system development life cycle Excellent attendance and dependability Sound organizational skills and a commitment to provide quality customer service Flexibility in response to changing priorities and workload Tact and good judgment Positive Attitude  Ability to communicate effectively The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, hair style and texture, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Rev. 01/2023