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Operations Support Lead

2 months ago

Macon, United States ACS Consultancy Services Full time

Job Title: Operations Support Lead (US Citizen Only)

Location: Macon GA (onsite)

Boyers PA (onsite)

Washington DC (onsite)

We are currently seeking candidates who meet the following qualifications

Responsibilities:

  • Manage and lead an incident response team within an enterprise environment.
  • Oversee and ensure compliance with SLA requirements on trouble tickets.
  • Create and maintain technical documents and engineering diagrams related to incident response.
  • Address and resolve incidents efficiently ensuring minimal impact on business operations.
  • Work closely with other teams to manage and resolve incidents.
Required Skills
  • Proven experience leading an incident response team effectively.
  • Demonstrated ability to manage SLA requirements and ensure compliance.
  • Skilled in producing technical documents and engineering diagrams.
  • Strong written and verbal communication skills.
  • Deep understanding of Office 365 and Windows Server.
  • Ability to work well in a teamoriented environment.

If you meet these qualifications please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.