Senior Client Services Manager

1 week ago

Charlotte, United States Compass Group Full time
Canteen One

Location: This role can be located in Charlotte, NC, Atlanata, GA, or Minneapolis, MN

Let‘s talk about Canteen One We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.

Let‘s talk about Perks
At our North Loop Minneapolis office, we have an awesome office environment filled with perks Free office coffee and pantry - One block from light rail transit- Dress for your Day - Canteen Avenue C (market) & Foodsby food delivery - Sporting event tickets frequently raffled off - Paid time off to volunteer for corporate sponsored events - Wellness programs ... you get the idea

Let‘s talk about Opportunity
As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you‘ll fit right in

Canteen One offers a variety of career opportunities, including:

  • Customer Service
  • Accounts Receivable / Consolidation Services
  • Finance / Accounting
  • Client & Account Management
  • Vendor Relations / Operations
  • Information Technology

great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

Location: This role can be located in Charlotte, NC, Atlanata, GA, or Minneapolis, MN


An amazing opportunity to join Canteen One‘s Client team working with Fortune 500 clients on a national basis This advanced leadership role is part of our Client Services team and is key in meeting and maintaining customer relations while maximizing financial objectives. Your goal is to provide outstanding service + long-term relations = high customer satisfaction & contract renewals. The Senior position manages top accounts, offers advanced analytical, financial, and system skills, and serves as a Team Lead working closely with senior management to assist team members and lead operations in account retention strategies.

Essential Duties & Responsibilities
* Assist in the setup of new accounts and roll outs
* Prepare reports and summaries
* Recommend and present information to the client, and implement the recommendations
* Conduct quarterly meetings and business reviews
* Facilitate data needed for business reviews/meetings
* Build, maintain and sustain relationships with clients by delivering a high level of interaction and analysis
* Develop account retention strategies
* Perform ongoing analysis by analyzing financial performance
* Facilitate business proformas and overall financial summary of total business
* Accurate financial expectations for renewals/bids
* Evaluate possible new business relationships
* Facilitate meetings and/or manage internal resources to resolve issues
* Identify and develop plans to correct problems or obstacles
* Communicate all relevant client information throughout Canteen One
* Work with Operations and build relationships

Qualifications
* Bachelor‘s degree in business, marketing or a related field is Required; or an equivalent of five years of service business experience with three years in account management
* Must have a minimum of three (3) years of business experience
* Experience in market analysis, operations and account management is strongly preferred
* Proven financial analysis skill set required
* Excellent interpersonal communication, negotiation skills and conflict resolution skills
* Strong customer service orientation
* Proven ability to grow and maintain long-term positive internal and external work relationships
* Ability to use analytical and intuitive judgment, and sound decision making in developing and applying new methods/policies that affect the business
* Supervisor experience preferred
* Intermediate Microsoft Excel and Word experience; Microsoft PowerPoint experience preferred
* Experience with an ERP system strongly preferred (i.e. Oracle, PeopleSoft, SAP, JD Edwards)
* Reporting tool experience is preferred, with Business Objects experience strongly preferred

Apply to Canteen Onetoday

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates at Canteen Oneare offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID:1374307

Canteen One

ISAAC Warren SMITH

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