c/s Master Family Service Specialist

6 months ago

Wilmington, United States DelDOT Full time

Summary Statement

The Housing Resource Case Manager will perform as a member of the Family Informed Resource Support Team (FIRST) within the Office of Case Management. This position will specifically be responsible for assisting families with addressing housing-related challenges and must have a working knowledge of housing assistance programs and supports in Delaware. FIRST embraces a family and youth engagement model and strives to identify creative solutions designed to build on family strengths and address their unique needs. FIRST works to discover community-based services through identification, outreach, and partnership building with local community providers. This position requires travel within the community to develop these services and partnerships.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Provides services to advocate for health, safety and welfare or rights of clients and their families and assists them in obtaining needed services. Interviews clients and family members and/or professionals to gather personal, social and background information; works closely with the client and family to formulate a clear description of the client and family’s problems; identify the key forces which maintain the problems; discover resources and strengths available to the client and family to resolve the problems; and identify the blocks, if any, that prevent the client and family from resolving the problems without the intervention of the State agency. Determines eligibility for various social service programs offered by the agency or available in the community. In collaboration with the client and family, develops and implements service/treatment plans, outlining the goals and objectives to be accomplished, methods and techniques to be used, and anticipated results; helps the client and family to obtain community, social and/or therapeutic services and resources needed to accomplish plans and objectives. Conducts individual and group counseling sessions with clients and members of the family to aid in achieving satisfactory social development and adjustment to specific problems and situations. Assesses progress toward goals and makes recommendations on plans such as reclassification, discharge, aftercare, emergency protective placement in emergency or crisis situations, guardianship, petitions or options counseling. Prepares social histories, client progress reports, evaluation and discharge summaries, court reports or petitions; prepares and maintains a variety of records and files pertaining to clients assigned to caseload. Enforces court orders and conditions of community supervision as required. Attends court hearings and other judicial proceedings to answer questions, make recommendations and present progress reports regarding clients. May be called upon to intervene in crisis situations such as potential suicides, assault and battery against clients, and sexual abuse cases. May coordinate with law enforcement and other emergency staff if needed. May be required to isolate and/or physically restrain clients who are acting out. May be required to perform emergency duty which requires being on call for an assigned time period.

Job Requirements

Professional health or human service work may include but is not limited to determining eligibility for and availability of community resources; assisting and connecting clients and their families to needed services; addressing family conflict and engaging crisis resolution; and evaluating progress towards goals. JOB REQUIREMENTS for Master Family Service Specialist
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Applicants must possess at least one of the following:
 Three years' experience in professional health or human service work. OR
Possession of an Associate's degree AND two years' experience in professional health or human service work. OR
Possession of a Bachelor's degree or higher.

In addition to the above requirement, applicants must meet all of the job requirements below:

2. One year of experience in health or human services focusing on the safety and welfare of families such as identifying issues, barriers and goals; determining eligibility for and availability of community resources; assisting clients and their families in obtaining needed services; family conflict and crisis resolution and assessing progress towards goals.

3. Two years' experience in case management such as assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.

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