Current jobs related to Customer Service Manager - Londonderry - Hannaford Supermarkets

  • Customer Service Manager

    4 days ago

    Londonderry, New Hampshire, United States Liberty Utilities Co Full time

    Job OverviewAt Liberty Utilities Co, we're seeking a highly skilled Customer Service Manager to join our team. As a key member of our customer advocacy group, you'll play a crucial role in ensuring exceptional customer experiences and resolving complex complaints.Responsibilities:Monitor and manage daily activities of all customer advocacy effortsAddress...

  • Customer Service Professional

    5 days ago

    Londonderry, New Hampshire, United States Bosch USA Full time

    Company OverviewBosch Home Comfort is a leading provider of high-quality heating, cooling, and hot water systems in North America. Our company is committed to innovating energy-efficient solutions that enhance the quality of life.We are seeking an experienced Customer Service Specialist to join our team in Londonderry, NH. This role contributes to shaping...

  • Customer Service/Sales

    3 weeks ago

    Londonderry, United States Metal Works Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description This is an entry level office position. The candidate should be...

  • Customer Service/Sales

    3 weeks ago

    Londonderry, United States Metal Works Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description This is an entry level office position. The candidate should be...

  • Customer Service Representative

    3 weeks ago

    Londonderry, United States Bellavance Beverage Company Full time

    Welcome to Bellavance Beverage Company! We are a family-owned wholesale beverage distributor that has been around since 1902. We have continued to grow strong, even during these uncertain times. We pride ourselves on a team-focused culture, fun atmosphere, competitive wages and excellent benefits including medical, dental, vision, short-term disability along...

  • Customer Service Representative

    3 weeks ago

    Londonderry, United States Bellavance Beverage Company Full time

    Welcome to Bellavance Beverage Company! We are a family-owned wholesale beverage distributor that has been around since 1902. We have continued to grow strong, even during these uncertain times. We pride ourselves on a team-focused culture, fun atmosphere, competitive wages and excellent benefits including medical, dental, vision, short-term disability along...

  • Customer Service Representative

    3 hours ago

    Londonderry, United States Bellavance Beverage Company Full time

    Welcome to Bellavance Beverage Company! We are a family-owned wholesale beverage distributor that has been around since 1902. We have continued to grow strong, even during these uncertain times. We pride ourselves on a team-focused culture, fun atmosphere, competitive wages and excellent benefits including medical, dental, vision, short-term disability along...

  • Customer Service Associate

    4 days ago

    Londonderry, United States Family Dollar Full time

    Job OverviewFulfill customer needs by providing exceptional service as a Customer Service Associate at Family Dollar. As a key member of our retail team, you will be responsible for ensuring a seamless shopping experience.Estimated Salary Range:$35,000 - $45,000 per year.Key Responsibilities:- Greet customers and assist with selection of merchandise-...

  • Customer Service Ambassador

    2 weeks ago

    Londonderry, New Hampshire, United States Domino's Pizza LLC Full time

    About the Role: You will play a key part in delivering exceptional customer experiences, ensuring orders are accurate and organized. As a member of our restaurant team, your responsibilities will include: Greeting customers and providing a positive experience Taking customer orders using technology and the Point of Sales System Maintaining the front...

  • Customer Service Ambassador

    4 days ago

    Londonderry, United States Family Dollar Full time

    **About Us**Family Dollar is a leading variety retailer offering quality products at affordable prices.As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences.**Key Responsibilities:**Greet customers and assist them with selection of merchandiseComplete cash register transactions and answer questions...

  • Manager, Customer Advocacy

    2 weeks ago

    Londonderry, United States Liberty Utilities Co Full time

    Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive...

  • Premium Customer Service Associate

    7 days ago

    Londonderry, New Hampshire, United States Fyf Fitness Llc Full time

    Fyf Fitness Llc is seeking a Premium Customer Service Associate to join our team. In this role, you will play a vital part in delivering exceptional customer experiences and driving sales growth.The successful candidate will be responsible for providing outstanding customer service, meeting sales targets, and promoting our fitness studio and services to...

  • Customer Service Team Member

    5 days ago

    Londonderry, United States Family Dollar Full time

    We are looking for a Customer Service Team Member to join our Family Dollar team. In this role, you will be responsible for providing exceptional customer service and ensuring that all customers leave the store satisfied. This includes greeting customers, answering questions about products, and completing cash register transactions.The estimated salary for...

  • Mail Service Delivery Route Driver

    2 weeks ago

    Londonderry, Vermont, United States US Postal Service Full time

    Job Summary: The US Postal Service is hiring a Rural Carrier Associate to join our team of dedicated professionals who work together to deliver mail and packages to communities across the country. As a key member of our team, you will be responsible for operating a postal vehicle, delivering mail and packages, and providing exceptional customer service to...

  • Beverage Industry Customer Service Specialist

    3 weeks ago

    Londonderry, New Hampshire, United States Bellavance Beverage Company Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled Customer Service Representative to join our team at Bellavance Beverage Company. Based in Londonderry, this role provides vital internal and external support to keep everything running smoothly.Job Overview:In this position, you will provide outstanding customer service, answering...

  • Customer Service/Ticket Agent

    2 months ago

    Londonderry, United States Boston Express Bus Inc Full time

    Boston Express is currently seeking applicants for a position on our team of Customer Service Representatives. Responsibilities include making all of our callers and travelers feel comfortable and appreciated, swiftly and correctly completing transactions with our Windows-based ticketing computers, and performing light cleaning duties between bus schedules...

  • Customer Service/Ticket Agent

    2 months ago

    Londonderry, United States Boston Express Bus Inc Full time $17

    Boston Express is currently seeking applicants for a position on our team of Customer Service Representatives. Responsibilities include making all of our callers and travelers feel comfortable and appreciated, swiftly and correctly completing transactions with our Windows-based ticketing computers, and performing light cleaning duties between bus schedules...

  • Customer Service/Ticket Agent

    2 months ago

    Londonderry, United States Concord Coach Lines Full time

    Boston Express is currently seeking applicants for a position on our team of Customer Service Representatives. Responsibilities include making all of our callers and travelers feel comfortable and appreciated, swiftly and correctly completing transactions with our Windows-based ticketing computers, and performing light cleaning duties between bus schedules...

  • Retail Sales and Customer Service Representative

    2 weeks ago

    Londonderry, New Hampshire, United States Shaw's Full time

    At Shaw's, we're looking for a highly motivated Retail Sales and Store Support Associate to join our team. Salary: $45,000 - $55,000 per year.This role is perfect for someone who enjoys working in a fast-paced retail environment and providing excellent customer service. As a Retail Sales and Store Support Associate, you'll be responsible for ensuring our...

  • US Postal Service Rural Route Worker

    2 weeks ago

    Londonderry, New Hampshire, United States US Postal Service Full time

    Job Summary: The US Postal Service is looking for a rural carrier associate to join their team in Vermont. As a rural carrier associate, you will be responsible for delivering mail and packages to customers on a rural route.Responsibilities:Deliver mail and packages to customers on a rural routeCollect mail from customers and deposit it in a post office box...

Customer Service Manager

1 month ago

Londonderry, United States Hannaford Supermarkets Full time
Address: USA-NH-Londonderry-6 Hampton Drive
Store Code: Store 08185 Management (2741238)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

PRIMARY PURPOSE

Manage retail operations for the assigned department making decisions impacting store associates, merchandise quality and presentation and the level of service offered to our customers. Build associate and customer relations and promote a strong culture in support of Hannaford Strategy through store huddles, role modeling our cultural behaviors and consistent use of all available tools to help manage for performance. Ensure that store conditions involving store appearance, security, safety and food safety are consistently maintained at the highest level. Accountable for proper control of company assets.

DUTIES AND RESPONSIBILITIES

* Foster a positive and inclusive environment to retain associates and customers.
* Ensure that all quality standards are met.
* Manage department operations in accordance with established department standard practices.
* Ensure the maintenance of the department‘s appearance and presentation.
* Hire, train and develop associates to meet the department needs.
* Attain departmental financial objectives.
* Supervise performance of all duties and responsibilities of all assigned department associates.
* Role model outstanding friendly customer service.
* Use good judgement in the delegation, assignment, and follow-up required for the efficient performance of the department.
* Ensure the maintenance of accurate records of production, shrink, sales and inventory.
* Must be able to meet physical requirements of the position, with or without reasonable accommodations.
* Provide recognition of accomplishments and offer constructive counseling when necessary.
* Treat all co-workers with fairness, dignity, and respect.
* Ensure department associates are properly trained by certified trainers.
* Ensure all company policies and procedures are followed as outlined.
* Develop product knowledge in all areas of the assigned department.
* Use RF (Radio Frequency) unit as needed.
* Retrieve and organize assigned departments product loads.
* Assist in effectively ordering and maintaining inventory control to maximize sales and limit shrink issues.
* Conduct performance appraisals on all department associates according to company standards.
* Maintain effective work schedules to meet production and customer service standards as well as associate‘s personal needs.
* Understand and use company tools such as: MPP, financial reports, scheduling, ordering and business information systems.
* Ensure operational and merchandising standard practices are followed to maximize profitability, paying special attention to priority categories.
* Maintain solid communication in the department and throughout the organization.
* Observe and ensure compliance with company sanitation, safety and food safety standards.
* Understand the causes and means for resolving and limiting shrink.
* Have total understanding of the department‘s standard practice manual and Program Manuals for each assigned departments program.
* Perform all other duties as assigned.

* Strong understanding of store operations and total store merchandising techniques.
* Excellent interpersonal, customer service and communication skills.
* Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
* Demonstrated good judgement solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
* Desire and ability to lead and manage associates throughout multiple departments.
* Department Manager or equivalent experience required.
* College degree or equivalent preferred.
* Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a ‘Certified Food Safety Manager ‘or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position requiring accreditation.

Physical Requirements

* Ability to use computers and other communication systems required to perform job functions.
* Lift up to 20 lbs. regularly, including overhead lifting and up to 60 lbs. occasionally. Push/pull up to 40 lbs. regularly.
* Meet established volume and fixed activity standards.

PREFERRED REQUIREMENTS

* Assist in attaining financial objectives: sales, payroll percent, gross margin, shrink, MPP net percent effectiveness and control of other expenses.
* Ensure all company policies and procedures are followed as outlined.
* Foster a sales-driven, consumer focused culture through relationship building and promoting an atmosphere of enthusiastic customer awareness.
* Treat all associates with fairness, dignity and respect. Provide recognition of accomplishments and offer constructive counseling, when necessary.
* Ensure the maintenance of the store‘s appearance and presentation and ensure quality conditions of all products.
* Manage performance of duties and responsibilities of all assigned department associates.
* Make hiring, training and performance management recommendations for assigned department associates.
* Support the development needs of assigned departments associates.
* Use good judgment in the delegation, assignment and follow-up required for the efficient performance of the store.
* Observe and ensure compliance with company security, safety and food safety standards.
* Maintain techniques and layouts of merchandise consistent with the corporate merchandising philosophy.
* Complete understanding of the causes and means for resolving inventory shrink issues in the assigned departments.
* Understand the use of company tools such as: MPP, financial reports, scheduling, ordering and business information systems.
* Have a solid understanding of standard practices for all departments.
* Maintain solid communications with the management team, all associates in the store and throughout the organization.
* Treat all store information as strictly confidential.
* Perform all other duties and projects as assigned.
* Must be able to meet physical requirements of the position, with or without reasonable accommodations.

Salary range is between $18.95 - $27.25 Hrly

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

Job Requisition: 404878_external_USA-NH-Londonderry