Field Service Representative

4 weeks ago

Pompano Beach, United States DAHER Full time

Take off with Daher


Daher is an aircraft manufacturer and an industry and service equipment supplier. Daher asserts its leadership in three main businesses: aircraft manufacturing, aerospace equipment and systems, logistics and supply chain services. With the stability provided by its family ownership, Daher has been committed to innovation since its creation in 1863. Today, present in 13 countries, Daher is a leader in Industry 4.0, designing and developing value-added solutions for its industrial partners. Daher is a story of people with a passion for what they do and complete control over their own futures. Now it’s your turn to write your own story.


We offers a full benefit package including Medical, Dental, Vision, 401(k), Life insurance, Short- and Long-Term Disability, Paid Time Off, and Paid Holidays.


Join Daher to work in a motivating environment and share our pride in designing and manufacturing exceptional products


Daher is seeking an experienced Field Service Representative to join our Pompano site.


Job description

Department: Customer Support

  • Provide technical assistance and guidance to customers, directly and via the distributor and service center network.
  • Solving in-service issues, via troubleshooting utilizing Technical Trouble Reports (TTR), in-service data and other available troubleshooting data.
  • Analyze technical issues and generate reports to distribute them to relevant organizations using the most expeditious means of communication.


Follow-up of domestic Distributors and Service Centers network by:

  • Routine audits to ensure proper network standardization.
  • Inform, teach, and provide follow-up on all services available to the Daher network.
  • Develop professional relationships with the distributors and the service centers in person or remotely.
  • Relay customer feedback via proper channels and propose improvements as necessary to improve overall customer satisfaction.
  • Anticipate, evaluate, and respond to customer’s needs and requests in a timely manner.
  • Conduct efficient follow-up for customers satisfaction, ensuring all commitments and expectations are met while working with local support team and team at the factory in France and Sandpoint, Idaho.
  • Be available to provide on-call response to emergency situations.
  • Assist the support network in warranty administration and parts/logistic coordination.
  • Continuous customer support case management via the various platforms of communication with customers and service network.
  • Take the initiative to continuously learn new systems and assist with explaining improvements of existing aircraft systems and network processes to the network service centers.
  • Make contributions towards building up and sharing knowledge database and reduce the amount of repetitive work/research to be done by support team.
  • Contribute to writing processes and procedures to ease workflow and case management.


Join Daher to...

  • Integrate a family group with a long-term vision
  • Make a difference in a developing company
  • Develop new skills thanks to the diversity of your missions
  • Take part in a human and industrial adventure full of challenges
  • Innovate and think outside the box by integrating a stimulating environment



Profile and other information related to the position

Specific Skills/ Professional Background:

  • 6 plus years of experience as an avionics technician, engineer supporting avionics, TBM technician or aviation emergency response.
  • Good technical knowledge of Daher products, including airframe, engine, propeller, and avionics.
  • Avionics and electrical system knowledge required.
  • Knowledge of Garmin suites and avionics training certificate preferable.
  • Computer literacy and proficiency using Microsoft applications to provide analytical reports and presentations is a must.
  • This work requires a great deal of autonomy while reporting regularly to their superiors and colleagues.
  • Ability to coordinate high volume of communications with service network and customers.


Specific requirements/terms of employment:

  • Frequent domestic travels with occasional international travel opportunities.
  • Proficiency in English (reading, writing, and speaking, with skills in presenting in public). A second language is beneficial.
  • Flexible work schedule with overtime as requested based on demand.
  • Must have a valid passport or ability to obtain one. Domestic and international travel required.


Education:

  • HS diploma or GED required.
  • BS in engineering, mechanical or electrical is preferable required for FSE (Field Service Engineer)
  • Preferable to have FAA A&P and/or avionics training for FSR.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing an application with Daher, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact an HR representative.

Daher complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.


We'd love for you to join our growing team today

  • Field Service Representative

    3 weeks ago

    Pompano Beach, United States DAHER Full time

    Job Title Field Service Representative Job Description Summary Take off with Daher! Daher is an aircraft manufacturer and an industry and service equipment supplier. Daher asserts its leadership in three main businesses: aircraft manufacturing, aerospace equipment and systems, logistics and supply chain services. With the stability provided by its family...

  • Field Service Representative

    1 month ago

    Pompano Beach, United States DAHER Full time

    Take off with Daher!Daher is an aircraft manufacturer and an industry and service equipment supplier. Daher asserts its leadership in three main businesses: aircraft manufacturing, aerospace equipment and systems, logistics and supply chain services. With the stability provided by its family ownership, Daher has been committed to innovation since its...

  • Field Service Representative

    3 weeks ago

    Pompano Beach, United States DAHER Full time

    Take off with Daher!Daher is an aircraft manufacturer and an industry and service equipment supplier. Daher asserts its leadership in three main businesses: aircraft manufacturing, aerospace equipment and systems, logistics and supply chain services. With the stability provided by its family ownership, Daher has been committed to innovation since its...

  • Independent Field Inspector

    3 weeks ago

    Rehoboth Beach, United States MD Field Service Full time

    If you are a small business owner or sole proprietor who enjoys working alone, keeping a flexible schedule, and the possibility of new or supplementary income, becoming a contractor for MD Field Service is the job for you. MD Field Service is seeking independent contractors to handle field calls, letter deliveries, and small inspections on behalf of...

  • Customer Service Representative

    2 weeks ago

    Pompano Beach, United States Careerbuilder-US Full time

    Job Description Inspire heroism and be a part of the future! At Point Blank Enterprises, Inc. we help PROTECT OUR PROTECTORS by developing, manufacturing, and selling body armor to police forces, the defense sector and first responders. We are always looking for the best of the best in our industry. If you share our passion and commitment, please apply...

  • Customer Service Representative

    1 week ago

    Pompano Beach, Florida, United States IMG Full time

    Are you looking for a rewarding challenge? We're seeking a Customer Service Representative to join our reputable team Our Customer Service Representatives strive to make a difference in the Deerfield Beachcommunity and are eager to shape the future. We have the privilege of working with telecommunication clients that grant access to affordable wireless plans...

  • Customer Service Representative

    2 weeks ago

    Pompano Beach, United States Infinity Management Group Inc. Full time

    We have an immediate opening for a self-starter and a results-oriented, hardworking customer service and sales professional to join our Customer Service and Sales team. Every Customer Service Representative has an opportunity to change their career trajectory while delivering innovative solutions to the community. We are looking for a Customer Service...

  • Field Service Engineer

    5 days ago

    Pompano Beach, United States Diedre Moire Full time

    Field Service - CNC Lathes, Mills & Machining Centers - Pompano Beach, FL Field Service Mechanic Tech Technician Engineer Install Repair Calibrate Maintain Maintenance CNC Machine Tool Routers Grinders Saws Cutters Lathe Mill Miller Machining Robot - . REGIONAL TRAVEL...

  • Customer Service Representative

    3 weeks ago

    Pompano Beach, United States Florida One Insurance Full time

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...

  • Customer Service Representative

    3 weeks ago

    Pompano Beach, United States Careerbuilder-US Full time

    Job Description Inspire heroism and be a part of the future! At Point Blank Enterprises, Inc. we help PROTECT OUR PROTECTORS by developing, manufacturing, and selling body armor to police forces, the defense sector and first responders. We are always looking for the best of the best in our industry. If you share our passion and commitment, please apply...

  • Customer Service Representative

    1 month ago

    Pompano Beach, United States Bedrosians Tile and Stone Full time

    Customer Service Representative Vision Statement for the Position You are the face of the company. You have the opportunity to build relationships with clients and provide solutions to ensure their vision is realized and enhance their buying experience. Job Overview Customer Service Representatives are responsible for assisting all customer...

  • Customer Service Representative

    3 weeks ago

    Pompano Beach, United States Bedrosians Tile and Stone Full time

    Customer Service Representative Vision Statement for the Position You are the face of the company. You have the opportunity to build relationships with clients and provide solutions to ensure their vision is realized and enhance their buying experience. Job Overview Customer Service Representatives are responsible for assisting all customer...

  • Customer Service and Sales Representative

    3 weeks ago

    Pompano Beach, United States Infinity Management Group Inc. Full time

    We’ve recently signed a contract to assist in the rollout and promotion of their brand-new 5G technology and services. Our mission is to transform the way we connect one customer to the next. Support us in accomplishing our mission to provide the world's fastest and most responsive experience regardless of how many devices are connected. Be a part of the...

  • Service Sales Representative

    4 weeks ago

    Pompano Beach, United States Pax Services Group Full time

    Job DescriptionJob DescriptionJob Summary:In your role as a Service Sales Representative, you will work in a business-to-business setting in which you will cover an assigned territory and build a portfolio of accounts via referrals, prospecting and attending networking events. Additionally, you will be tasked with mentoring and leading a Junior Sales...

  • Service Sales Representative

    3 weeks ago

    Pompano Beach, United States Pax Services Group Full time

    Job DescriptionJob DescriptionJob Summary:In your role as a Service Sales Representative, you will work in a business-to-business setting in which you will cover an assigned territory and build a portfolio of accounts via referrals, prospecting and attending networking events. Additionally, you will be tasked with mentoring and leading a Junior Sales...

  • Customer Service Representative

    3 weeks ago

    Pompano Beach, United States Point Blank Enterprises, Inc. Full time

    Inspire heroism and be a part of the future! At Point Blank Enterprises, Inc. we help PROTECT OUR PROTECTORS by developing, manufacturing, and selling body armor to police forces, the defense sector and first responders. We are always looking for the best of the best in our industry. If you share our passion and commitment, please apply today! Summary: We...

  • Customer Service Representative

    1 month ago

    Pompano Beach, United States Point Blank Enterprises, Inc. Full time

    Inspire heroism and be a part of the future! At Point Blank Enterprises, Inc. we help PROTECT OUR PROTECTORS by developing, manufacturing, and selling body armor to police forces, the defense sector and first responders. We are always looking for the best of the best in our industry. If you share our passion and commitment, please apply today! Summary: We...

  • Customer Service Representative

    3 weeks ago

    Pompano Beach, United States Point Blank Enterprises, Inc. Full time

    Inspire heroism and be a part of the future! At Point Blank Enterprises, Inc. we help PROTECT OUR PROTECTORS by developing, manufacturing, and selling body armor to police forces, the defense sector and first responders. We are always looking for the best of the best in our industry. If you share our passion and commitment, please apply today! Summary: We...

  • Service Contract Sales Representative

    2 months ago

    Pompano Beach, United States All Service Equipment Corp. Full time

    Job DescriptionJob DescriptionDo You Like to Compete? Do You Like to Eat?Day & Nite All Service is a leading HVAC/Refrigeration service provider to businesses because we provide the highest level of services to the most prestigious hospitality, restaurant, entertainment and corporate dining clientele. We are rapidly expanding beyond our current market...

  • Customer Service Representative

    1 month ago

    Pompano Beach, United States Spring Footwear Corp Full time

    Since1991, Spring Footwear has made a difference in the lives of consumers who havedepended on our brands to deliver comfort and style. Product innovation,quality, value and flexibility are the cornerstones that contribute to oursuccess. This all leads to our mission: "Todevelop successful partnerships by creating and delivering the best quality,value,...