Technical Support Specialist
22 hours ago
The Retail Technical Support Specialist will provide internal retail store associates with high quality, courteous and accurate technical information and support in a timely, efficient and professional manner. The primary focus is on a one-to-one interaction via telephone, e-mail or chat, exercising sound judgment and initiative in following established policies and procedures, and working independently on a wide range of support issues.
This entry level position will provide the candidate with exposure to retail IT and business operations as well as collaboration with Fareway staff throughout the organization. The ideal candidate must be organized, committed to following standardized procedures and effective at communicating. Scheduling will require night and weekend availability. This position consists of work from the Retail Support office in Boone with no regularly scheduled on-call.
Responsibilities:
- Identifies, researches, and resolves routine technical problems to retail end users for basic computer, application, system, device, access and hardware issues.
- Telephone Support - ensure that store associate questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate tracking system.
- E-mail & Chat Support - answer and complete all assigned messages or contacts; ensure that all store associate questions and issues are addressed in the reply. Properly enter information and resolution in the appropriate tracking system.
- Skill improvement - continually strive to improve the cognitive and technical skills necessary to perform the job. This includes technical competency and proficiency with point of sale technology, as well as associated hardware and operating systems; problem solving ability and verbal and written communication skills.
- Communication - provide feedback on support issues, resolutions or suggestions to immediate department manager. Communicate trends, issues and appropriate solutions to team and management and provide follow up as necessary in a timely manner.
- Maintain departmental productivity standards while exhibiting accuracy in applicable tracking system.
- Other duties as assigned.
Qualifications and Experience:
- Excellent interpersonal skills to establish and maintain effective relationships with employees, superiors and business contacts in a professional and courteous manner
- Excellent written and oral communication skills, including strong listening skills
- Basic computer skills with emphasis on retail technology
- Aptitude for providing superior customer care
- Must exhibit dependability, adaptability and flexibility
- Ability to diagnose and troubleshoot issues
- High level of comfort speaking on the telephone
Location:
- This position is based out of our Corporate Campus in Boone, Iowa.
Benefits:
- To view available benefits offered to Fareway employees, you may visit fareway.com/careers/benefits/
*EOE
-
Retail Technical Support Specialist
6 days ago
Boone, United States Fareway Stores, Inc. Full timeThe Retail Technical Support Specialist will provide internal retail store associates with high quality, courteous and accurate technical information and support in a timely, efficient and professional manner. The primary focus is on a one-to-one interaction via telephone, e-mail or chat, exercising sound judgment and initiative in following established...
-
Physical Therapist
4 weeks ago
Boone, United States HealthCare Support Full timePhysical Therapist HealthCare Support is actively seeking aPhysical Therapist for a 13 - week contract located in Boone, North Carolina. Benefits of this Physical Therapist with HealthCare Support: Immediate enrollment in Health Insurance Dental Insurance Life Insurance Employee Assistance Program (EAP) Access to open investment accounts Resources Beyond the...
-
Respiratory Care Specialist
3 weeks ago
Boone, United States Lincare Full timeThe Respiratory Care Specialist is responsible for setting up highly technical medical equipment in patient's homes, conducting patient assessments, and providing education. This role requires strong communication skills, technical knowledge, and the ability to work independently. The ideal candidate must be certified, registered, or licensed as required by...
-
Grief Support Specialist
2 days ago
Boone, United States AMOREM Full timeJob DescriptionJob DescriptionDescription:POSITION SUMMARY: Provide support and counseling to hospice patients, bereaved families and community bereaved. Promote and coordinate presentations in the local school system by collaborating with school personnel. Assist in presenting grief/loss educational programs, serving as a resource to schools, community...
-
42A Human Resources Specialist
4 months ago
Boone, United States Army National Guard Full timeJob Description When a Soldier has a question about benefits, policy, or needs help with a sensitive issue, the Army National Guard's Human Resources Specialist is the primary go-to person. As an HR Specialist, you will help Soldiers develop their Guard careers and provide personnel support and assistance to all divisions within the Guard. Specific...
-
Data Management Specialist
3 weeks ago
Boone, North Carolina, United States Appalachian State Full timeJob Title: Legal Data AdministratorJob Summary: We are seeking an experienced Data Management Specialist to join our team at Appalachian State University. The successful candidate will be responsible for executing and overseeing legal data/file migration from legacy systems to a new matter management system, ensuring accuracy and proper data...
-
Apparel and Imprint Web Store Specialist
1 month ago
Boone, North Carolina, United States Samaritan's Purse Full timeJob Title: Apparel and Imprint Web Store SpecialistAbout the Role:Samaritan's Purse is seeking a highly skilled and detail-oriented Apparel and Imprint Web Store Specialist to join our team. As a key member of our e-commerce team, you will be responsible for coordinating the publication process for retail products on our website, ensuring all items are...
-
Physical Therapy Specialist
1 week ago
Boone, Colorado, United States Interim HealthCare Full timeJob SummaryWe are seeking a skilled Physical Therapy Specialist to join our team of dedicated healthcare professionals. As a Residential Physical Therapist with Interim HealthCare, you will be responsible for providing high-quality, patient-centered care to individuals in the comfort of their own homes.The ideal candidate will possess excellent clinical...
-
Laser Hair Removal Nurse Specialist
3 weeks ago
Boone, North Carolina, United States Milan Laser Hair Removal Full timeWe are seeking a skilled Registered Nurse to join our dynamic treatment team at Milan Laser Hair Removal in Boone, NC. As a medically-based company, you will help our clients achieve the aesthetic results they want while delivering exceptional patient care.About the Role:Perform laser hair removal treatments within established protocols and proceduresProvide...
-
Apparel and Imprint Web Store Specialist
1 month ago
Boone, North Carolina, United States Samaritan's Purse Full timeJob Description Samaritan's Purse is seeking an Apparel and Imprint Web Store Specialist to promote logo merchandise through our website. This position works with the Apparel and Imprint Inventory and Marketing Manager and Apparel and Imprint Production Manager to ensure all retail merchandise is placed online for the general public and staff purchases.A Day...
-
Physician
6 months ago
Boone, United States HIGH COUNTRY COMMUNITY HEALTH INC. Full timeJob Type Full-time Description Are you a Physician looking for a FQHC National Health Service Corp and the benefits of student loan repayment through employment? We have Physician's positions available in Western North Carolina. We are actively searching for physicians who are board certified in Internal Medicine, Family Medicine, or Pediatrics. PROVIDER JOB...
-
Boone, United States ECRS Full timeJOB SUMMARY / DESCRIPTION The Product Service Expert and Quality Assurance Engineer is charged with daily communication, troubleshooting and resolution of customer's issues. They are to own the product quality and advocate for customers on a daily basis. They will be an expert in the product and learn the ins and outs of the application's workings to...
-
Promotions Expert
6 months ago
Boone, United States ECRS Full timeJOB SUMMARY / DESCRIPTION This person is responsible for managing set up, configuration, specialized support, and related technical processes associated with ECRS' retail Loyalty and Promotion services: LoyaltyBot, Loyalty Points, and Dynamic Promotions. Ideal candidates possess a high-level of business professionalism, can thrive as a team player in a...
-
Territory Sales Representative
4 weeks ago
Boone, United States Staples, Inc. Full timeStaples is business to business. You’re what binds us together.Hunts within defined territory to prospect and win net new small to medium business customers. B2Bs are also responsible to ramp and onboard net new won accounts to further expanding our customer base. It is a high velocity sales position that leverages a prioritized call list to drive...
-
Nocturnist Need in North Carolina
1 month ago
Boone, United States Appalachian Regional Medical Associates Full timeUNC Health Appalachian in Boone, NC, is recruiting for Hospitalist to work Nights: Join a tenured inpatient program with very little provider turnover 7on / 7off, Avg 6 admissions per shift Open ICU with lots of specialist support No procedures necessary APP's handle most admissions State of the Art Facility Experience on EPIC a plus Must work well in a...
-
Network Administrator
4 months ago
Boone, United States HIGH COUNTRY COMMUNITY HEALTH INC. Full timeJob Type Full-time Description High Country Community Health (HCCH) is located in the mountains of North Carolina's beautiful "High Country" and provides quality, patient-centered, culturally appropriate, affordable and compassionate care that serves the whole person. HCCH is headquartered in Boone North Carolina, and operates nine medical, dental, and...
-
Labor and Delivery Nurse Specialist
18 hours ago
Boone, Iowa, United States TotalMed Full timeTotalMed Labor and Delivery Nursing OpportunityAre you a dedicated healthcare professional looking to make a difference in the lives of expectant mothers and their newborns? Do you have a passion for delivering exceptional patient care in a dynamic labor and delivery setting?We are seeking an experienced Labor and Delivery Registered Nurse to join our team...
-
Behavior Technician
2 months ago
Boone, United States Behavior Consultation and Psychological Services PLLC Full timeHere at BCPS - Behavior Consultation & Psychological Services - This Behavior Technician position will be located in Wilkesboro, NC with a home-based client, but will be associated with our clinic in Boone, NC. We are looking for an individual who loves working with children! After training, you will provide one on one Applied Behavior Analysis therapy in...
-
FT Assistant Deli Bakery Manager
1 week ago
Boone, United States Food Lion Full timeCategory/Area of Expertise: Retail Operations Job Requisition: 406339_external_USA-NC-Boone Address: USA-NC-Boone-1864 Old Hwy 421 S Store Code: Store 02592 Deli (7234474) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a...
-
registered Pharmacist
3 months ago
Boone, United States Hy-Vee Full timeAt Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Registered PharmacistDepartment: PharmacyFLSA: ExemptGeneral Function:Provides prompt, efficient and friendly customer...