Customer Service Support Technician

3 weeks ago

Fresno, United States Fresno State Full time

Customer Service Support Technician
 (Accounting Technician III)

Compensation and Benefits

Anticipated Hiring Salary Range: $3,968 - $4,200 per month 

Full CSU Classification Salary Range: $3,968 - $6,964 per month

This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Job Summary

The University Controller/Accounting Services Office is dedicated to facilitating the primary mission of the University by seeking the most cost-effective methods of delivering services while continuing to implement improvement of services to students, faculty, staff and all other customers.

This position reports directly to the Assistant Controller and is a member of Accounting Services. Accounting Services is under the Division of Administrative Services which reports to the Vice President of Administration. Positions in this classification require a comprehensive knowledge of financial record-keeping methods, procedures, and practices, and a basic knowledge of Generally Accepted Accounting Principles (GAAP). May provide technical and/or work direction to other employees.

This position performs a wide variety of duties requiring considerable organization, judgment, initiative, and independence. Incumbents in this classification provide technical assistance and work direction to other employees, devise new methods, modify and document established procedures based on precedent and university policies and develop new procedures as necessary; work with subject matter requiring technical expertise; and resolve difficult and unusual problems.

Key Qualifications

Comprehensive knowledge of financial record-keeping, mathematical and general office methods, procedures, and practices. Basic knowledge of Generally Accepted Accounting Principles (GAAP) Proficient in the use of Microsoft Word, Excel, PC internet and email. Demonstrated ability to: Communicate information, verbally and in writing, that is organized, clear, accurate and conciseDeal with subject matter requiring technical expertiseDevise new methods and develop new procedures as necessaryEstablish and maintain cooperative working relationships with students, coworkers, members of the university and general public from diverse ethnic, cultural and socio- economic backgroundsExhibit consistent, excellent customer service and listening skills while projecting a professional, service- oriented attitudeHandle multiple tasks while exercising good judgment, control, accuracy, and professionalismInvestigate and resolve errors and discrepanciesModify and document established procedures based on precedent and university policiesOperate standard office machines, calculators, and personal computersPerform clerical, cashiering, and other duties as assignedPrepare and analyze reconciliations, complex excel spreadsheets, and word documents effectively and efficientlyPrioritize workload effectively and efficiently to anticipate conditions (plan, establish priorities, and meet deadlines)Provide technical and/or work direction to other employeesReview web pages and make recommendations for updatesUse initiative and judgment in analyzing information and determining course of action within the specifications of standard practice and established guidelinesWork extended hours during peak periods (registration, payment deadlines, etc.)Work independently and collaboratively in a team environment. A history of regular attendance and positive performance appraisals


To view the full list of qualifications and job responsibilities, please click the Position Description button above.

Education and Experience

Any combination of education and experience which provides the required knowledge and abilities. Equivalent to four years of progressively responsible financial record-keeping experience which has provided the above knowledge and abilities. Experience working with integrated electronic systems and/or other types of cashiering, key card or records management systems Experience preparing reports, spreadsheets, and reconciliations. Customer service experience. Demonstrated ability to understand and interpret university policies and regulations for students, faculty, staff, and the general public. Preferred Skills: Experience using PeopleSoft Finance and Cashnet or other computerized accounting and cashiering systemsTwo or more years of college with an accounting emphasisCalifornia State University or other higher education experience or other government experienceProficient at using Microsoft Excel and Microsoft WordWorking knowledge of databases and reportingSupervisory/lead experienceDemonstrated history of providing excellent Customer Service

Department Summary

Accounting Services is dedicated to facilitating the primary mission of the University by seeking the most cost-effective methods of delivering services while continuing to implement improvement of services to students, employees and all other customers. 

Deadline & Application Instructions

This position is open until filled with the initial review date of August 7, 2024 .

Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.

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