Program Specialist VI

3 weeks ago

Austin, United States Texas Department of Aging & Disability Services Full time
Job Description:
Program Specialist VI

This position is eligible for % telework consistent with the HHS telework policy. Travel to a regional HHS office for pick up or repair HHS-issued equipment may be required.

The position in Contractor Operations Quality Management (QM) unit, performs advanced coordination, consultative services, and technical assistance, working under the limited direction of the Manager of the Behavioral Health Services QM Substance Use Disorder team. Program Specialist VI functions as the Team Lead for a QM team, including providing leadership, training, and assistance to other team members with assessments and contract oversight review functions and activities. Requires a working knowledge of contract including memorandum of agreement (MOA) and letters of agreement terms, federal and state laws and regulations, standards, grants, departmental policy and protocols. Work involves identifying the need for and planning, developing, and implementing projects, programs, and quality management systems conducive to completing new and ongoing departmental initiatives to perform oversight monitoring functions. The Program Specialist VI serves on interagency workgroups, at times serving as a project manager, and coordinates with other divisions within the agency. Provides consultative services and technical assistance to staff and managers as well as contractors and other external stakeholders. The QM SUD Program Specialist VI assists the Manager in planning, assigning, guiding, and overseeing the work of staff and is responsible for the efficient and effective deployment of resources. Assists in complex design of statewide, comprehensive, focused, onsite and desk reviews, to ensure staff adherence to procedures, ensure that findings are consistent and accurate, and ensure inter-rater-reliability. Performs complex analysis and interpretation of data to enhance the practices of quality management in conducting contract oversight reviews. Develops and implements effective methods for monitoring programs and service delivery for quality and compliance. Prepares reports and specialized projects and develops policy and procedure manuals. Represents QM on committees, workgroups, and projects to ensure that oversight and quality improvement aspects of programs are effective and resolves operational problems. Leads or participates in the risk analysis processes. The Program Specialist VI works under limited direction with extensive latitude for the use of initiative and independent judgment to ensure that agency and team goals are met. May require 30 % travel.

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Essential Job Functions:
EJF1. Plans, assigns, guides, and oversees the work of staff and is responsible for the efficient and effective deployment of resources. Oversees desk and onsite reviews to determine contractor compliance with contract requirements, laws, regulations, policies, and procedures; ensures adherence to procedures, accurate findings, and interrater reliability. Provides training and mentoring for unit members. Oversees the production of professional communications to include performance reports and reports to contractors. Ensures appropriate responses to queries from the field and within the agency and ensures the resolution of complaints. (30%)
EJF 2. Develops and implements effective methods for monitoring agency programs and service delivery for quality and compliance. Prepares administrative reports, studies, and specialized research projects and develops policy and procedure manuals for QM. Represents team on committees, workgroups, and projects to ensure that oversight and quality improvement aspects of programs are effective and resolves operational problems. (20%)

EJF 3. Provides consultative services and technical assistance related to quality improvement processes, increasing compliance, and effective oversight of contracts to managers, staff, contractors, and other external stakeholders. Provides consultative and technical assistance to other HHSC staff and manager staff in the development and integration of new methods and procedures. (20%)

EJF 4. Identifies the need for, plans, develops, and oversees implementation of optimization projects, programs, and quality management aspects of new departmental initiatives. Plans and manages large multi-faceted projects and ensures coordination with other divisions and other stakeholders. (20%)

EJF 5. Performs complex interpretation of data/information to enhance processes and protocols. Leads the integration and updating of risk processes. (5%)

EJF 6. Performs other duties as assigned. (5%)
Knowledge Skills Abilities:
Knowledge of the application of the principles of quality management for improvement services:

Knowledge of state and federal laws, agency regulations, policies, rules and requirements pertaining to the provision of services:

Knowledge of laws and rules applicable to confidentiality and the management of protected health information:

Knowledge of data systems for managing operations and making decisions:

Skill in project management with complex projects that cross divisions, agencies, and several lines of business:

Skill in identifying problems, evaluating alternatives, and negotiating and implementing solutions to organizational and service delivery problems;

Ability to organize and present information effectively, including complex data analysis, both orally and in writing:

Ability to analyze and solve work problems affecting operations and functions:

Ability to provide information to providers regarding areas of non-compliance and less than acceptable quality in an informative non-threatening manner:

Ability to work in collaboration with others to manage multiple deadlines;

Ability to plan, assign, and oversee the work of others, and to serve as a lead worker and provide direction to others.

Ability to establish and maintain effective relationships.

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