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CAFM Application Administrator

1 month ago


Melbourne, United States The Royal Melbourne Hospital Full time

Role

The role requires an experienced and capable Administrator with strong, computer, organisational and problem solving skills including an attention to detail. You will demonstrate an aptitude to learn, good initiative, effective listening and customer focused skills. With an ability to communicate well across all levels of management, you will have a considerable degree of autonomy and developing capability. This role is full of a variety and different types of tasks and therefore requires excellent organisational and planning skills. Please review our Position Description on the key accountabilities of this role.

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The role is mixed with a variety of tasks including:

Being an active listener with good oral communication skills; Provide good customer service and triaging in responding to our key customer stakeholders including phone, desktop and email help (Primary or Level 1 triage support); Assist with managing the portfolio data underpinning the CAFM-TRIRIGA application including processing employee profiles (new and terminated), amendments to space & asset records, ensuring data integrity and change updates; Assist with the on-boarding process of new starters, employee profile changes and staff terminations within the database; Reporting of CAFM activity data for Managers including spreadsheet extracts and dashboard reports; Assist with the user acceptance testing of workflows for stakeholder groups; Provide CAFM-TRIRIGA user training guidance and learning materials for the various stakeholder user groups, this includes video material & user guides for our educational learning hub; Support the Service Managers in setting up various system requirements such as service agreements, request classes, schedules, workgroups etc in the database; Assist with general administrative support related to functionality deployments and small projects within the database to user groups, such as mobile device testing, application upgrades, new functionality releases; Support the CAFM Application Owner in planned outage testing (occasionally this requires ad hoc out of hours overtime – approx. 4 times per year) Support the development of communications including; Outage Alerts, Intranet content, RMH Workplace updates, Profiling Activity and Email/Memo communications; Ability to work autonomously and collaboratively as part of a team;

The successful applicant MUST be able to address the following Selection Criteria in your Application:

Strong administrative experience including planning and organisational skills; Proven digital literacy & competency of the Microsoft Office suite of applications including advanced spreadsheeting (Excel) skills, please include any other relevant digital applications or databases of experience; Proficiency in report writing, formatting skills and communications for all various types of messaging including development of training materials, intranet content and workplace comms; Ability to demonstrate good initiative with a strong aptitude towards problem resolution; Highly developed listening, communication and interpersonal skills; Ability to demonstrate a capacity and eagerness to learn the database application used by the enterprise and become a super user in helping manage its metadata, employee profiles, asset records and CAD space & locational data; Ability to establish and build constructive working relationships at all levels & stakeholder groups; Ability to accept direction and work autonomously as part of a team;

NOTE: Your application must address the selection criteria above to be eligible for consideration.

The position is a permanent full time equivalent with a monthly ADO. We are a values-based organisation offering comprehensive Health & Wellbeing Programs including; On-site staff gym, Staff Medical Service, Employee Assistance Program, Peer Support Program, Salary Packaging options, discounted onsite car parking and close to public transport.

Our Commitment to you

Here at The RMH we strive for excellence with a strong purpose that defines the work we do for our community – Advancing health for everyone, every day. This is the Melbourne Way.

We believe our success comes from our people. We’re committed to the RMH being a great place to work and a great place to receive care. We have made a long-term commitment to strengthen our organisational culture through leadership, education and empowering our staff to Speak Up for themselves and each other.

This is a role where your passion and expertise can come together to create a truly defining career opportunity. It is a unique opportunity to help us transform the future of the RMH and ultimately ensure we continue to deliver world class healthcare.

The RMH stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at

Interested?

For a confidential discussion please connect via the details below.

All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.


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