Taxpayer Support Specialist 1

1 month ago

Phoenix, United States Arizona Official Website of State of Arizona Full time

Job Summary:

The Taxpayer Support Specialist 1 is the face of the Department of Revenue by interacting in person with taxpayers coming into the Phoenix office. This role is responsible for receiving visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately. The Taxpayer Support Specialist 1 will provide basic and accurate information to in-person taxpayers and will receive, sort, and distribute daily deliveries. Additionally, the Tax Support Specialist 1 is responsible for coordinating lobby traffic by checking in visitors, assigning badges, triaging walk-ins, and documenting summons, and is to maintain office security by following safety procedures and controlling access via the reception desk.

Supervision:
This position does not have direct reports.

Job Duties:

For more information on the essential functions, duties, and responsibilities of the role check out the attached job description


Job Requirements:

Education & Experience
-Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment.

Licenses & Certifications
-None required

Knowledge/Understanding
-Knowledge of principles and processes for providing customer and personal services
-Knowledge of generally accepted accounting practices, as it applies to cash handling

Skills
-Strong verbal, written, and active listening skills
-Strong mathematical skills such as addition, subtraction, multiplication, division, percentage, and averages
-Keyboarding/typing at least 40 wpm and 10-key skill
-Strong customer service skills such as conflict de-escalation and resolution
-Effective interpersonal skills and demeanor
-Effective organization and time management skills with the ability to make measurable progress on several tasks simultaneously and work in high-pressure situations
-Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive

Abilities
-Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
-Ability to work in the office on a full-time basis
-Ability to work with a high degree of autonomy and also participate collaboratively as part of a team
-Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
-Ability to understand and solve problems by applying basic analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed
-Ability to learn and apply LEAN concepts, principles, and tools
-Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another

Additional Job Demands
-In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
-No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.)

Selective Preference(s):

-Experience working in a high production environment
-Previous experience with Continuous Improvement, Six Sigma and/or Lean
-Previous experience in customer service emphasizing on professionally and courteously serving customers in a fast paced environment
-Bilingual in English and Spanish

Pre-Employment Requirements:

The final candidate will be required to abide by the the following pre-employment checks:
-Employment and Education Verification and Reference Checks
-State and Federal Criminal Background Check, including fingerprinting
-Arizona Tax Filing Records Check
-If applicable, ASEDRA Authorized Driver Identification Check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: 

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona provides a world class comprehensive benefits package including:
-Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
-Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
-A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.
-Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.
-Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.

Learn more about the Paid Parental Leave pilot program . For a complete list of benefits provided by The State of Arizona, please visit our

Retirement:

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at:

  • 1:1 School Nurse

    1 month ago

    Phoenix, United States Millbrook Support Services Inc Full time

    Millbrook specializes in placing healthcare providers of varying specialties with clients throughout the United States. Want to work for a company that actually invests in your future? Along with offering providers attractive assignments with our world class customer base, Millbrook focuses on value-added training programs to help keep providers up to date...

  • Radiologic Imaging Specialist

    1 week ago

    Phoenix, Arizona, United States HealthCare Support Full time

    Radiologic Imaging Specialist HealthCare Support is currently in search of a Radiologic Imaging Specialist to join our team and support various openings within a leading outpatient medical imaging organization. Key Responsibilities for Radiologic Imaging Specialist:Conducts CT imaging procedures at a proficient level, requiring minimal oversight of technical...

  • Technical Support Specialist

    2 weeks ago

    Phoenix, United States Virtuous Full time

    About Us Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving. Our talented team is driven to disrupt the status quo in the nonprofit sector....

  • Technical Support Specialist

    1 week ago

    Phoenix, United States Virtuous Full time

    About Us Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving. Our talented team is driven to disrupt the status quo in the nonprofit sector....

  • Premium Audit Technical Support Specialist 1

    1 month ago

    Phoenix, United States Chubb Full time

    The Premium Audit Technical Specialist I will conduct quality reviews on General Liability and Workers' Compensation audits. Policies often have multiple audit locations/states and multiple class codes. The Premium Audit Technical Specialist I will determine if the policy has been written correctly, identify classification issues, determine the impact of...

  • Technical Support Specialist- Tier 1

    2 months ago

    Phoenix, United States Virtuous Full time

    Job DescriptionJob DescriptionAbout UsVirtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.Our talented team is driven to disrupt the status...

  • Call Center Representative

    4 days ago

    Phoenix, United States LanceSoft Full time

    Position Description: Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a...

  • Call Center Representative

    3 weeks ago

    Phoenix, United States LanceSoft, Inc. Full time

    Position Description:Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a...

  • Call Center Representative

    3 weeks ago

    Phoenix, United States LanceSoft, Inc. Full time

    Position Description:Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a...

  • Tax Compliance Specialist

    20 hours ago

    Phoenix, Arizona, United States Internal Revenue Service Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Tax Compliance Specialist. As a key member of our organization, you will play a critical role in ensuring the accuracy and integrity of tax compliance across various industries.Key ResponsibilitiesPlan, perform, and/or coordinate complex tax claims, encompassing...

  • Premium Audit Technical Support Specialist 1

    1 month ago

    Phoenix, United States Chubb Full time

    Job Description The Premium Audit Technical Specialist I will conduct quality reviews on General Liability and Workers' Compensation audits. Policies often have multiple audit locations/states and multiple class codes. The Premium Audit Technical Specialist I will determine if the policy has been written correctly, identify classification issues, determine...

  • Client Support Specialist 1

    1 week ago

    Phoenix, Arizona, United States Arizona Official Website of State of Arizona Full time

    Position Overview: Are you passionate about providing exceptional service to the community? The Arizona Department of Economic Security (DES) is seeking dedicated individuals to enhance the lives of Arizonans through vital assistance programs. This role as a Customer Service Representative 1 involves engaging with clients to understand their needs and...

  • IT Support Specialist

    3 weeks ago

    Phoenix, United States Kelly Services Full time $18 - $19

    Job DescriptionJob DescriptionHere’s why you should apply to this IT Support Specialist position:Starting at $18 to $20 per hour, with direct hire potential!Top-Tier Benefits included! (Medical/Dental/Vision Insurance, 120 hours Paid Vacation/Sick, 10 Paid Holidays.)Monday thru Friday, 9am to 6pm- with weekends off!Overtime Opportunities.Advancement...

  • SF Application Support Specialist

    1 month ago

    Phoenix, Arizona, United States American Cybersystems, Inc. Full time

    Salesforce Applications Support Specialist-1Position Type: Contract to HireLocation: 100% RemoteThe Salesforce Applications Support Specialist-1 role at Innova Solutions involves diagnosing and resolving software application issues for end users. The specialist ensures that end users receive accurate solutions promptly and engages IT and business resources...

  • Client Support Specialist

    1 week ago

    Phoenix, Arizona, United States New York Life Full time

    Client Support Specialist - New York Life Overview: As a Client Support Specialist, you will engage with clients to enhance their overall health, well-being, and peace of mind. This role offers comprehensive, compensated training, along with a nurturing environment post-training to ensure your success. New York Life is committed to fostering career growth...

  • Communications Support Specialist

    1 week ago

    Phoenix, Arizona, United States ABM Industries Full time

    Job Title: Communications Support Specialist at ABM IndustriesPosition OverviewThe Communications Support Specialist plays a vital role in managing radio communications and responding to information inquiries. This position involves administrative responsibilities such as compiling radio log reports, tracking attendance, and disseminating employee-related...

  • Administrative Support Specialist

    4 days ago

    Phoenix, Arizona, United States A Better Tomorrow Therapy Full time

    About the Role:A Better Tomorrow Therapy is seeking a highly organized and detail-oriented Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will play a critical role in supporting our therapy services by providing administrative support to our team.Key Responsibilities:Intake and Referral Management: Gather...

  • Employment Support Specialist

    1 week ago

    Phoenix, Arizona, United States Copa Health Full time

    Full-Time Opportunity for a Mental Health Employment Specialist What We Offer... At Copa Health, we are committed to fostering the growth and satisfaction of our employees. As a full-time Employment Specialist, you will enjoy: Endless Opportunities for Advancement: Explore various career paths and benefit from our internal development initiatives....

  • Client Support Specialist

    2 months ago

    Phoenix, United States Lyra Health Full time

    **Client Support Specialist** Phoenix, AZ Business Full-time **About Lyra Health** Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective,...

  • Traveling CT Imaging Specialist

    1 week ago

    Phoenix, Arizona, United States Healthcare Support Full time

    Healthcare Support is currently seeking a traveling CT Imaging Specialist for an exciting opportunity.Position Overview & RequirementsSpecialty: CT Imaging SpecialistDiscipline: Allied Health ProfessionalDuration: 13 weeks40 hours per weekShift: 10 hours, nightsEmployment Type: TravelThis position involves working night shifts from Thursday to Sunday....