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HMRC - Investigation Services Core Hub Admin Officer

1 month ago

Manchester Township, United States UK Civil Service Full time

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it�s really like to work at HMRC.

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Visit our to watch the full series and come and discover your potential.

HMRC�s Fraud Investigation Service (FIS) is responsible for the department�s civil and criminal investigations and our investigation capability is fundamental to managing and reducing the tax gap, meeting HMRC�s strategic objectives and supporting aims of a healthy tax system. It is also a key component of the compliance strategy, promoting compliance across the population and prompting behavioural change, preventing and responding to harmful attacks on the tax system and ensuring none are beyond our reach.

Investigation Services brings mainstream and highly specialist capabilities together to enhance and support the full range of criminal, civil and regulatory investigations into serious tax fraud and money laundering undertaken in FIS. This role in Investigation Services Core provides vital services to the full range of FIS investigations helping HMRC tackle the many and pressing challenges that modern-day tax fraud presents.

Job description

It is an exciting time to join Investigation Services within Fraud Investigation Services. Working in a Hub team, you will perform a range of administrative graded taskings, ensuring our customers have the equipment and information they need to support HMRCs most serious civil and criminal fraud cases - with a requirement to support other taskings as and when required and directed by management.

You�ll play an active part in the development of an inclusive and supportive performance-based culture to provide effective and timely services to investigation teams. This will include ensuring your work is completed efficiently, to a high standard and that deadlines are met.

FIS will provide you with learning products and support from your manager and training leads. However, we will also expect you to take responsibility for your own development ensuring you have sufficient capability and confidence to perform taskings requested.

Person specification

Deliver high quality, professional and accessible services, anticipating the needs of our investigations by:

Performing tasks suitable to the administrative grade in line with the guidance provided and referred to above.

Contributing to an encouraging culture, that can realise the operational potential of your team to deliver against the Investigation Services SLAs and KPIs.

Identifying, through conversations and outcomes of quality assurance processes, any development needs and ensure these are communicated to your line manager.

Developing a professional relationship with local investigators and case teams.

Working collaboratively with colleagues across FIS to build skills, capabilities, share best practice and deliver business objectives.

Ensuring all duties are performed in line with the Investigation Services Blueprint.

Essential Criteria:

You must hold a full UK Driving Licence and be willing and able to drive for business need. Please note: this only applies to candidates applying for Manchester location.

You must hold Security clearance at SC Level or you must obtain the clearance if your application is successful, prior to take up of duty.

You will need to be organised, manage your time and ensure taskings and assurance guidance is followed at all times.

You will be provided with guidance to follow in order to complete your tasks, and will be expected to be able to explain how you have followed that guidance in order to ensure a suitable audit trail for FIS investigations.

Desirable Criteria:

You will have experience of fleet management.

A knowledge of the key elements underpinning civil and/or criminal tax fraud investigations.

Strong written and oral communication skills, in addition to a good working knowledge of Office 365 platforms.

Behaviours

We'll assess you against these behaviours during the selection process:

Working TogetherManaging a Quality Service

We only ask for evidence of these behaviours on your application form:

Working Together

Benefits

Alongside your salary of �25,082, HM Revenue and Customs contributes �6,772 towards you being a member of the Civil Service Defined Benefit Pension scheme.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

Pension�- We make contributions to our colleagues� Alpha pension equal to at least 27% of their salary.Family friendly policies.Personal support.Coaching and development.

To find out more about HMRC and find out what it�s really like to work for HMRC� or visitThinking.

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