Program Coordinator

2 weeks ago

San Francisco, United States San Francisco Health Plan Full time

The SF City Option (SFCO) program is an innovative program that helps San Francisco workers access affordable health care through an employer funded medical reimbursement account that pays for health care expenses. It is administered by San Francisco Health Plan (SFHP) on behalf of the San Francisco Department of Public Health (SFDPH).

Reporting to the Manager of SF City Option, the SFCO Coordinator will be part of a team that increases employee and community awareness about the program and its benefits. You will help improve employee and employer experience through more efficient operations and work with employers, employees, and our teams to improve payment and enrollment information accuracy.

Please note that while SFHP supports a hybrid work environment, you are required to be onsite and in-office a minimum of 4 days per month. This is a hybrid position, based in our Downtown San Francisco office.

Salary: $28 to $32 per hour

WHAT YOU WILL DO:

  • Provide operational support by managing and assisting with processes such as: responding to employer and employee email and phone requests; review enrollment forms; research employer and employee issues and escalating.
  • Support ongoing operations relating to employer payments including coordinating outreach to employers regarding contributions that cannot be processed.
  • Assess, and monitor operational issues such as participant eligibility and billing issues.
  • Apply rules and policies and procedures to resolve employer and employee issues or escalate to management
  • Provide administrative support by coordinating, and preparing agendas, minutes, and other handouts for meetings and trainings.
  • Evaluate and propose process improvements in the administration of SF City Option, including systems enhancements, procedural clarification or updates, or policy changes.

WHAT YOU WILL BRING:

  • Bachelor‘s degree business, public health, or in a related area or equivalent professional experience
  • One year of relevant work experience in healthcare or health plan operations customer service
  • Experience with managed care, Medi-Cal, or SF City Option Program a plus

WHAT WE OFFER:

  • Health Benefits
    • Medical: You‘ll have a choice of medical plans, including options from Kaiser and Blue Shield of California, heavily subsidized by SFHP.
    • Dental: You‘ll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage.
    • Vision: Employee vision care coverage is available through Vision Service Plan (VSP).
  • Retirement - Employer-matched CalPERS Pension and 401(a) plans, 457 Plan.
  • Time off - 23 days of Paid Time Off (PTO) and 13 paid holidays.
  • Professional development: Opportunities for tuition reimbursement, professional license/membership.

ABOUT SFHP:

Established in 1997, San Francisco Health Plan (SFHP) is an award-winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services.

San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Health Plan is an E-Verify participating employer.

Hiring priority will be given to candidates residing in the San Francisco Bay Area and California.

#LI-Hybrid

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