Contact Center Specialist.
6 months ago
ABOUT US
The mission of the Georgia Student Finance Commission is to promote and increase access to education beyond high school for Georgians. To achieve this mission the commission administers state and lottery-funded student financial aid programs including the HOPE Scholarship, HOPE Grant, and Student Access Loan Program and provides college planning and other educational services to more than 2 million Georgians through . The commission seeks to improve its own operations and inform policymakers and other stakeholders through analysis, interpretation and publication of information using the extensive data collected in support of its programs.
WE OFFER
We offer excellent benefits including 13 paid holidays, 3 weeks annual + 3 weeks sick leave per year, health/life/disability benefits after 30 days, employer 401k match, medical/childcare spending account options, and deferred compensation plan. Our standard business hours are Monday through Friday from 8:30am to 5pm with a hybrid work schedule after training. We also offer employee recognition and a great place to work Our office is conveniently located in Tucker only 2 minutes from I-285.
DESCRIPTION
JOB RESPONSIBILITIES
·Maintain an understanding and knowledge base of the current program regulations and systems to assist customers.
·Provide a high level of customer service and report customer feedback.
·Communicate effectively orally or in writing.
·Handle and resolve routine customer complaints and/or problems.
·Efficiently process incoming documents and update data records.
·Work as a team member to produce needed outcomes.
·Work as a team member to produce needed outcomes.
·Perform other duties as assigned to meet business needs.
The following standards express the background of education and experience as evidence of an applicant’s ability to qualify for this position. Any combination of education and experience, if evaluated as equivalent, may qualify an applicant for this specific position.
MINIMUM QUALIFICATIONS
High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university OR One year of experience in a customer service setting communicating information OR One year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent.
PREFERRED QUALIFICATIONS
2. Intermediate level proficiency in Microsoft Office applications.
3. One (1) year directly related experience in a college financial aid or student affairs environment.
High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university OR One year of experience in a customer service setting communicating information OR One year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.-
Recreation Specialist
3 weeks ago
Decatur, United States City of Decatur Full timeJob Title: Recreation Specialist - Centers Department: Parks and Recreation Hourly Rate: $16.00 per hour Part Time Position Summary: The Recreation Specialist is responsible for assisting and implementing recreational activities and providing supervision for participants within the guidelines of DPRD. The Recreation Specialist is an integral team member...
-
Medical Support Specialist
4 weeks ago
Decatur, Illinois, United States HH Health System Full timeJob Summary: We are seeking a skilled Medical Support Specialist to join our team at the Heart Center in Decatur. As a collaborative member of the clinical team, you will play a vital role in providing continuity of quality patient care.Key Responsibilities:Registration and insurance verificationScheduling and answering telephone callsInitiating patient care...
-
Maintenance Specialist
4 weeks ago
Decatur, Illinois, United States Heritage Behavioral Health Center Full timeAbout the Role:We are seeking a skilled Maintenance Specialist to join our team at Heritage Behavioral Health Center. As a Maintenance Specialist, you will be responsible for ensuring the upkeep and maintenance of our facilities in Macon and DeWitt counties.Key Responsibilities:Perform routine maintenance tasks, including cleaning, repairs, and replacements...
-
Gastroenterology Specialist
4 weeks ago
Decatur, Illinois, United States Career Land Center Full timeAbout the JobPosition Title : GastroenterologistKey Responsibilities : Provide comprehensive gastroenterology services within a hospital-owned practice Collaborate with a full support staff to deliver high-quality patient care Utilize Epic EMR system for patient records and documentationRequirements : Board Certified/Board Eligible in Gastroenterology New...
-
Licensed Practical Nurse
4 weeks ago
Decatur, Illinois, United States Dialysis Care Center Full timePatient Care SpecialistAt Dialysis Care Center, we are seeking a skilled Licensed Practical Nurse to join our team as a Patient Care Specialist. As a key member of our dialysis care team, you will be responsible for providing exceptional care to our patients with end-stage renal disease.Key Responsibilities:Provide direct patient care, including...
-
Mental Health Recovery Support Specialist
4 weeks ago
Decatur, Illinois, United States Heritage Behavioral Health Center Full timeOverview: Heritage Behavioral Health Center is seeking a dedicated Mental Health Recovery Support Specialist to join our team. As a key member of our Access to Care team, you will play a vital role in providing recovery support services to individuals in need.Key Responsibilities:Provide face-to-face, telephone, and virtual sessions to offer peer support and...
-
IT Support Specialist
4 weeks ago
Decatur, Illinois, United States Randstad Global Capability Center Full timeJob SummaryWe are seeking a skilled IT Support Specialist to join our team at Randstad Global Capability Center. As a key member of our IT department, you will be responsible for ensuring the proper functioning of our IT systems, providing technical support, hardware maintenance, and user assistance.Key ResponsibilitiesProvide technical assistance and...
-
Medical Specialist
1 month ago
Decatur, Illinois, United States Biomat USA Full timeAbout the JobWe are seeking a highly skilled and bilingual Medical Specialist to join our team at Grifols, a global healthcare company dedicated to improving the health and well-being of people around the world.Key Responsibilities:Perform physical examinations and establish medical histories to determine donor suitabilityBuild rapport with donors to ensure...
-
Orthopaedic Registration Specialist
4 weeks ago
Decatur, Alabama, United States The Orthopaedic Center Full timeJob Summary: We are seeking a highly motivated and organized Orthopaedic Registration Specialist to join our team at The Orthopaedic Center. As a key member of our front office staff, you will be responsible for ensuring a smooth and efficient registration process for our patients.Key Responsibilities:Registration of patient demographics, including accurate...
-
Recovery Support Specialist
3 weeks ago
Decatur, Illinois, United States Heritage Behavioral Health Center Full timeJob Summary: The Engagement Specialist, Access to Care position provides recovery support services to individuals in need of mental health and substance use care. This role involves providing peer support, advocacy, and assistance in accessing services. Heritage Behavioral Health Center staff respond to individuals seeking help with depression, anxiety,...
-
Academic Guidance Specialist
4 weeks ago
Decatur, Illinois, United States Middle Georgia Center for Academic Excellence, Inc. Full timeJob DescriptionThe Academic Guidance Specialist will work collaboratively with a team to coordinate recruitment, individual/group sessions, tutorials, events, college campus visits, and academic/summer student activities.Middle Georgia Center for Academic Excellence, Inc. is an education agency designed to identify qualified youths with potential for...
-
Decatur, Illinois, United States Heritage Behavioral Health Center Full timeProgram Manager, Oasis Day and Resource CenterHeritage Behavioral Health Center is seeking a dedicated and compassionate Program Manager to lead our Oasis Day Center. The Program Manager will oversee the Center's daily operations, ensure the provision of essential services, and coordinate with community resources to support individuals in need.Key...
-
Physician Obstetrics and Gynecology Specialist
4 weeks ago
Decatur, Indiana, United States Career Land Center Full timeAbout the Role:At Career Land Center, we are seeking a highly skilled OB/GYN Physician to join our team in Decatur, IN. As a key member of our healthcare team, you will provide comprehensive obstetrics and gynecology services within a hospital-owned practice.Key Responsibilities:Provide full scope OB/GYN proceduresSplit clinical contact hours between 80%...
-
School Mental Health Support Specialist
4 weeks ago
Decatur, Illinois, United States Heritage Behavioral Health Center Full timeOverview:Heritage Behavioral Health Center is seeking a dedicated professional to provide counseling and supports to children and adolescents (ages 0-17) and their families primarily within the school setting.As a School Mental Health Support Specialist, you will provide therapy, crisis intervention, outreach and engagement, assessment, family support and...
-
Technical Support Specialist II
4 weeks ago
Decatur, Illinois, United States Memorial Health University Medical Center Full timeJob Summary:The Memorial Health University Medical Center is seeking a highly skilled Technical Support Specialist II to join our team. As a Technical Support Specialist II, you will be responsible for providing exceptional customer service and technical support to our customers and clients.Key Responsibilities:Provide first and second level support to...
-
Gastroenterology Specialist
4 weeks ago
Decatur, IN, United States Career Land Center Full timeAbout the Role: We are seeking a skilled Gastroenterologist to join our team at Career Land Center in Decatur, IN. As a gastroenterology specialist, you will provide comprehensive services within a hospital-owned practice, collaborating with a full support staff to deliver high-quality patient care. Key Responsibilities: • Provide gastroenterology...
-
Director for the Center for Entrepreneurship
1 week ago
decatur, United States Millikin University Full timeMillikin University invites applications for the next Director for the Center for Entrepreneurship. This is an administrative, exempt full-time position with the opportunity for joint appointment with equivalent faculty rank. Qualifications are an advanced degree in business and teaching experience at the college level. Experience in starting a successful...
-
Blood Bank Specialist
4 weeks ago
Decatur, Illinois, United States K.A. Recruiting Full timeJob Opportunity: We are seeking a highly skilled Blood Bank Specialist to join our team at K.A. Recruiting. This is a full-time, permanent position offering extremely competitive pay and excellent benefits.Key Responsibilities:Lab certification in specified job areaAbout the Role: As a Blood Bank Specialist, you will be responsible for performing various...
-
Store Protection Specialist
2 months ago
Decatur, United States dd's Discounts Full timedd's Discounts - 1952 Candler Road [Asset Protection / Security] As an Store Protection Specialist at dd's Discounts, you'll: Understand that safety is the number one priority and practice safe behaviors in everything they do; Assist Store Leadership in maintaining a safe and secure environment for both Associates and Customers; Provide visible “command”...
-
Collections Specialist
1 month ago
Decatur, Illinois, United States DeKalb County Full timeJob Title: Collections SpecialistDeKalb County is seeking a highly skilled Collections Specialist to join our team.Job Summary:The Collections Specialist will be responsible for processing payments for utilities and other fees and services, receiving monies from customers, and maintaining related documentation and reports.Key Responsibilities:Process...