Program Specialist III

3 weeks ago

Corpus Christi, United States Texas Department of Aging & Disability Services Full time
Job Description:
Are you a highly motivated, compassionate, and dedicated individual seeking a rewarding career dedicated to assisting the most vulnerable citizens of Texas, providing vital services such as food, medical care, and cash assistance?

If your answer is yes, the Community Partner Program invites you to join our dynamic team working in an innovative and high-performing environment. The Community Partner Program (CPP) establishes partnerships with community- and faith-based organizations that promote self-service and self-sufficiency by helping individuals apply for and manage their Medicaid, CHIP (Children’s Health Insurance Program), TANF (Temporary Assistance for Needy Families), and SNAP (Supplemental Nutrition Assistance Program) benefits through and the Your Texas Benefits mobile app. Our ideal candidate is: • Highly organized • Skilled at multitasking • Eager to learn policy regulations • Thrives in a challenging, fast-paced, and ever-evolving environment • Possesses excellent communication skills • Maintains a positive attitude • Demonstrates a strong work ethic • Is driven by a desire to make a positive impact on the lives of others If you embody these qualities, we encourage you to apply and become a part of our mission to support and empower Texas residents in need. The Community Support Specialist (CSS) works under general supervision, with moderate latitude for the use of initiative and independent judgment. The CSS reports to the Regional Program Supervisor and collaborates with internal and external stakeholders to expand awareness of CPP programs and provide expertise in various HHSC benefits programs such as Medicaid, Children's Health Insurance Program (CHIP), and the Supplemental Nutrition Assistance Program (SNAP). The CSS work involves providing consultative services and sharing best practices and resources with Community Partners. Responsibilities include partner recruitment, coordination of stakeholder engagement, participation in program development, planning, implementation, analysis and evaluation activities, and delivery of informational presentations. The CSS will work both independently and as a member of a team with offices in multiple locations across the state. Community engagement and partner support may often require work outside of regular hours. The CSS will travel the assigned region and occasional travel may be required to other work locations. Performs other duties as assigned or required to maintain efficient department operations. If you also possess these skills, then we are looking for you. We want you to join our team Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy, and willing to utilize personal vehicle to travel at 65 % of the time. Partnership Recruitment and Retention 35% Conducts assessment of governmental, faith-and community-based organizations within assigned region (County/Counties). Develops yearly recruitment goals based on assessment and collaboration with the Regional Manager. Engages, informs, and educates local organizations to recruit new Community Partners and maintains a record of all recruitment activities. In accordance with the recruitment plan, CSS will conduct recruitment presentations, identify potential community partners, and achieve recruitment goals for the year. Assist with the onboarding of new community partner organizations by coordinating and collaborating with CPP staff to establish formal partnerships via a non-financial agreement. Program Support and Training 35% Will provide ongoing support, training, and technical assistance. Program support includes technical assistance, troubleshooting and problem-solving, in-person visits and remote contact, training, newsletters, and presentations. Plans, coordinates, and facilitates stakeholder meetings to provide programmatic updates and training. Training includes information on HHSC benefits programs, CPP policies and procedures, and . Assist with Community Partner Program Forums. Represents HHSC at external stakeholder meetings, events, and workshops as requested. Data Collection, Assessment/Evaluation, and Program Development 20% Documents information on all program activities using HHS designated database. Participates in ongoing evaluation, data collection, and quality improvement initiatives to strengthen the work of the CPP. Identifies, and analyzes self-service data and assists in reviewing, verifying and resolving trends in CPP, eligibility, and TIERS data collected through the self-service application, CPP Website, and State Portal. Identifies trends, best practices and provides recommendations for projects and opportunities for improvement and assists in preparing program and evaluation reports. Other Duties 10% Performs other duties as assigned. Knowledge Skills Abilities:
Knowledge of HIPAA and other privacy laws and policies.
• Knowledge of HHSC Community Partner Program
• Knowledge of SNAP, TANF, Medicaid, CHIP, Healthy Texas Women, and MEPD programs
• Knowledge of HHS benefit eligibility policy, processes, procedures, and systems.
• Knowledge and skills for communicating and coordinating with diverse groups/staff
• Skill in effective communication both orally and in writing.
• Skill in program organization, administration, and problem-solving.
• Skill in meeting facilitation, organization, and planning.
• Skill in providing individual and group training and technical assistance related to technology and program.
• Skill in meeting project goals and deliverables, managing multiple and competing priorities and tracking and monitoring and evaluating project progress.
• Skill in identifying problems, evaluating alternatives, and implementing solutions.
• Ability to provide proof of a valid driver’s license.
• Ability to utilize personal vehicle to travel 65% of the time.
• Ability to use personal computer application software (Microsoft Word, Excel, Access, and Outlook).
• Ability to navigate TIERS, State Portal, Workflow Management Systems, and the mobile app to provide information and solve issues. • Ability to translate technical information into easily understandable language.
• Ability to work independently.
• Ability to interact effectively and professionally with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds.
• Ability to maintain effective working relationships with managers, co-workers, the public, stakeholders, government officials, and partners.
• Ability to provide accurate and best-in-class customer service.
• Ability to use, troubleshoot, problem solve, and train others to use technology (websites, databases, software).

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