Supervisor Call Center, Department of Central Reg.
1 week ago
Overview
The Call Center Supervisor provides day to day departmental leadership; this individual is responsible for overseeing the training, assignment of duties and responsibilities for Central Registration line staff. The supervisor is responsible for reviewing the quality of work performed, and ensure that performance benchmarks and completion of appointment andreferral requests are executed in a timely, accurate and cost effective manner. The Central Registration Supervisor prepares reports and statistical data as needed to support the Manager and the Directors position during interdepartmental meetings and discussions. The supervisor is also responsible for monitoring that all technological equipment is functioning appropriately, and provides real-time support and guidance to line staff.
Responsibilities
- Establish and maintain positive relationships with patients, visitors, and other employees. Interacts professionally, courteously, and appropriately with patients, visitors and other employees. Behaves in a manner consistent with maintaining and furthering a positive public perception of BronxCare Health System and its employees.
- Contributes to and participates in the Performance/Quality Improvement activities of the assigned department. Contribution and participation includes data collection, analysis, implementation of and compliance with risk management and claims activities, support of and participation in Continuous Quality Improvement (CQI) teams, consistent adherence to the specific rules and regulations of the BronxCare Health Systems (a) Safety and Security Policies, (b) Risk Management: Incident and Occurrence Reporting, (c) Infection Control Policies and Procedures and (d) Patient and Customer Service.
Effectively supervises the day to day access and registration workflows of the Central Registration department including but not limited to; real-time monitoring of inbound call traffic via the 99-Bronx appointment hotline, coordination of the community referral program and outpatient location based financial clearance. The Supervisor offers real-time guidance and education to line staff, and is responsible for maintaining quality standards.
The Supervisor prepares and analyzes various quality assurance and statistical reports from multiple work flow and call monitoring applications (ie. AvayaCMS Supervisor). The Supervisor leverages report data to develop and execute quality assurance measures, control service level and response times.
- Contributes to population health management and improvement of the quality of health care delivered to BronxCare patients by working to close gaps in care for clinical quality measures, including but not limited to cancer screening, chronic disease management, and access to preventive care. Maintains familiarity with managed care quality organization quality incentive programs.
Responsible for Performance Improvement/Quality Improvement including data collection, analysis, implementation of and compliance with corrective/improvement activities, phone etiquette, productivity, and quality assurance audits to measure the accuracy of clinical documentation and patient information to ensure that the needs of the patients and Providers are being met effectively.
- Assists in the training, monitoring, evaluating, and scheduling of Outreach Team employees.
- Utilizes automated data dashboards accessed through the electronic medical record to identify patients in need of outreach.
- Outreaches patients via phone and mail to engage them in care, educate on the importance of completing outstanding appointments and/or tests, and assist with scheduling needed appointments and/or tests.
The Supervisor furnishes monthly work and break schedules for the department, routinely updates reference material for staff archived on the departments shared drive (I: Drive) and Coordinates and distributes daily work assignments to line staff.
- Conducts quality assurance audits; monitors the entry of patients demographic and insurance information; monitors effective communication with patients and efficient use of the electronic medical record.
The supervisor remains aware and informed of the state of operations from the Associates perspective, she addresses MIS and BronxCares Telephony Vendor technicians with performance issues, when necessary the Supervisor assists technicians with diagnosing technical issues
- Administers, assists and monitors goal setting, problem solving, decision-making, and conflict resolution.
- Liaises with clinic-based outreach team members and coordinates with practice managers to sustain a multifaceted approach to patient outreach and education across Ambulatory Care.
The Department Supervisor administers training and education to newly hired staff members and assesses staff performance, submits recommendations to the Manager and/or Director regarding new hire training strategies. The Supervisor prepares schedules and presents timely evaluations for all line staff.
Qualifications
Bachelors Degree, 2-5 years Supervisory experience preferably in a Call Center environment, knowledge of Managed Careutilization guidelines, patient registration processes, financial reimbursement and third party billing experience required. Statistical analytics and reporting experience preferred. Experience in staff development and training preferred, Bilingual(English/Spanish) proficiency-Preferred, Additional languages spoken a plus.
Job LocationsUS-NY-Bronx
ID2023-4414
Category Management
Position Type Regular Full-Time
Division Bronxcare Hospital Center - Concourse
Max USD $63,000.00/Yr.
Shift Day Shift
Department : Name Central Registration Unit (BHCS)
-
Call Center Supervisor
1 month ago
Bronx, New York, United States BronxCare Health System Full timeJob SummaryWe are seeking a highly skilled and experienced Call Center Supervisor to join our team at BronxCare Health System. As a key member of our Central Registration department, you will be responsible for overseeing the day-to-day operations, ensuring high-quality patient care, and driving business growth.Key ResponsibilitiesLead and manage a team of...
-
Director, Labor and Delivery
6 days ago
The Bronx, United States Physician Affiliate Group of New York Full timeThe Department of Obstetrics and Gynecology at NYC Health + Hospitals/Jacobi & North Central Bronx seeks a Director of Labor and Delivery. The Department is a unified Department across two campuses, Jacobi Medical Center and North Central Bronx Hospital. Both facilities are members of NYC Health + Hospitals, the largest public health system in the country,...
-
Radiology Department Administrator
6 days ago
Bronx, New York, United States Montefiore Medical Center Full timeThe Radiology Department Administrator is responsible for the day-to-day operations of Montefiore Medical Center’s Radiology Department. Under the direction of the Unified Department Administrator and in partnership with the Medical Director, they are responsible for management, business development, and financial management of all services provided at the...
-
Bronx, New York, United States MONTEFIORE MEDICAL CENTER Full timeAbout the Role:The Administrative Supervisor will serve as a managerial partner to the Technical Director in the running of operations at the Montefiore Breast Imaging Center. This role is responsible for managing non-clinical operations of the department smoothly and efficiently, ensuring an optimal environment, patient experience, and associate...
-
RN Night Supervisor
1 month ago
The Bronx, United States Fieldston Lodge Care Center Full timeJob Title: RN Night SupervisorFieldston Lodge Care Center is seeking a skilled and compassionate RN Night Supervisor to join our team. As a key member of our nursing staff, you will be responsible for ensuring the delivery of high-quality patient care and promoting a positive work environment.Key Responsibilities:Develop and implement effective care plans...
-
RN Supervisor
1 month ago
Bronx, New York, United States Metropolitan Jewish Health System Full timeJob Title: On-Call Triage RN SupervisorMetropolitan Jewish Health System is seeking a skilled RN Supervisor to provide leadership and support to our Call Center staff in a clinical and non-clinical capacity.Key Responsibilities:Provide guidance and leadership to Call Center staff for clinical and non-clinical issues and situations.Elevate complex issues to...
-
RN Supervisor
3 weeks ago
Bronx, New York, United States Metropolitan Jewish Health System Full timeJob Title: On-Call Triage RN SupervisorMetropolitan Jewish Health System is seeking a skilled RN Supervisor to provide leadership and support to our Call Center staff in a clinical and non-clinical capacity.Key Responsibilities:Provide guidance and leadership to Call Center staff for clinical and non-clinical issues and situations.Elevate complex issues to...
-
The Bronx, United States Physician Affiliate Group of New York Full timePhysician Affiliate Group of New York (PAGNY) and the Department of Obstetrics and Gynecology at NYC Health + Hospitals/Jacobi & North Central Bronx seek a OBGYN Generalist. The Department of Obstetrics and Gynecology is a unified Department across the two campuses of Jacobi and North Central Bronx (NCB). Both facilities are members of the largest public...
-
Radiology Department Administrator
2 months ago
Bronx, New York, United States Montefiore Medical Center Full timeJob SummaryThe Assistant Administrator is a key member of the Weiler Radiology team, responsible for the day-to-day operations of the department. Under the direction of the Unified Department Administrator and in partnership with the Medical Director, they will oversee management, business development, and financial management of all services provided at...
-
Nurse Supervisor
2 weeks ago
The Bronx, United States Beth Abraham Center Full timeBeth Abraham Center Job OpportunityWe are seeking a highly skilled Registered Nurse (RN) Supervisor to join our team at the Beth Abraham Center for Rehabilitation and Nursing in Bronx, NY.Key Responsibilities:Oversee the delivery of high-quality resident care by scheduling and assigning nursing staff.Establish a positive and supportive environment by...
-
Evening RN Supervisor
4 weeks ago
The Bronx, United States Fieldston Lodge Care Center Full timeJob Title: Evening RN SupervisorFieldston Lodge Care Center is seeking a dedicated and compassionate Registered Nurse Supervisor to join our team for the evening shift.About Us:Fieldston Lodge Care Center is a 200-bed skilled nursing facility providing long and short-term care in a beautiful setting overlooking the Hudson River and the Palisades. Our mission...
-
Nurse Supervisor
1 month ago
The Bronx, United States Beth Abraham Center Full timeBeth Abraham Center Job OpportunityWe are seeking a highly skilled Registered Nurse (RN) Supervisor to join our team at Beth Abraham Center in Bronx, NY.Job SummaryThe successful candidate will be responsible for overseeing the night shift nursing staff, ensuring the highest quality of care for our residents, and promoting a positive and supportive work...
-
Core Laboratory Supervisor
2 weeks ago
The Villages, Florida, United States UF Health-Central Florida Full timeJob SummaryWe are seeking a highly skilled and experienced Laboratory Supervisor to lead our Hematology and Chemistry department operations at UF Health-Central Florida. As a key member of our laboratory team, you will be responsible for ensuring the smooth day-to-day operations of our laboratory, providing exceptional customer service, and maintaining...
-
Chairperson, Obstetrics and Gynecology
6 days ago
The Bronx, United States Physician Affiliate Group of New York Full timePhysician Affiliate Group of New York (PAGNY) and the Department of Obstetrics and Gynecology at NYC Health + Hospitals/Jacobi & North Central Bronx seek a Chairperson, OBGYN. The Department of Obstetrics and Gynecology is a unified Department across the two campuses of Jacobi and North Central Bronx (NCB). Both facilities are members of the largest public...
-
On-Call Triage RN Supervisor
1 month ago
Bronx, United States Metropolitan Jewish Health System Full timeOur groundbreaking hospice and palliative care programs offer a broad range of services in the community or facility-based to help patients and their families ease the burden of managing a life-limiting illness or end of life care. The On Call RN Supervisor provides leadership, support, and guidance to Call Center staff for clinical/non clinical issues and...
-
On-Call Triage RN Supervisor
2 months ago
Bronx, United States Metropolitan Jewish Health System Full timeOur groundbreaking hospice and palliative care programs offer a broad range of services in the community or facility-based to help patients and their families ease the burden of managing a life-limiting illness or end of life care. The On Call RN Supervisor provides leadership, support, and guidance to Call Center staff for clinical/non clinical issues and...
-
RN Night Supervisor
2 weeks ago
The Bronx, United States Fieldston Lodge Care Center Full timeJob Title: RN Night SupervisorFieldston Lodge Care Center is seeking a dedicated and compassionate RN Night Supervisor to join our team. As a key member of our nursing staff, you will be responsible for ensuring the highest quality of care is delivered to our residents.Key Responsibilities:Assure effective quality nursing care is delivered through the...
-
Radiology Department Manager
2 weeks ago
Bronx, New York, United States MONTEFIORE MEDICAL CENTER Full timeJob Title: Administrative SupervisorWe are seeking an experienced Administrative Supervisor to join our Radiology team at Montefiore Medical Center. As a key member of our department, you will be responsible for managing non-clinical operations, ensuring optimal environment, patient experience, and associate experience.Key Responsibilities:Regulatory...
-
RN Night Supervisor
4 weeks ago
The Bronx, United States Fieldston Lodge Care Center Full timeJob Title: RN Night SupervisorFieldston Lodge Care Center is seeking a dedicated and compassionate RN Night Supervisor to join our team. As a key member of our nursing staff, you will be responsible for ensuring the delivery of high-quality patient care and maintaining a safe and supportive environment for our residents.Key Responsibilities:Assure effective...
-
Director, Labor and Delivery
3 weeks ago
The Bronx, NY, United States Physician Affiliate Group of New York Full timeThe Department of Obstetrics and Gynecology at NYC Health + Hospitals/Jacobi & North Central Bronx seeks a Director of Labor and Delivery. The Department is a unified Department across two campuses, Jacobi Medical Center and North Central Bronx Hospital. Both facilities are members of NYC Health + Hospitals, the largest public health system in the country,...
