Service Advisor

1 week ago

Tracy, United States Tracy Toyota Full time
Job Title: Service Advisor

Department: Service

Reports to: Service Manager

Position Summary: The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers. The service advisor is responsible for the receipt of payment from customers and employees in payment for goods or services, and accurately records the amounts received. Must present a professional, friendly image.

Essential Duties & Responsibilities:

  • Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
  • Maintain the prescribed standard for "hours per customer repair order written"
  • Greet customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon.
  • Communicate with customer to determine the nature of their mechanical problem(s).
  • Obtain accurate customer and vehicle data.
  • Test-drive vehicle as necessary.
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications.
  • Lift the hood of every vehicle and look underneath for potential additional repair needs.
  • If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible.
  • Notify dispatcher of incoming work.
  • Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval.
  • Establish each customer's method of payment. Obtain approval of credit, if necessary.
  • Obtain customer's signature on repair order; provide customer with a copy.
  • Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner.
  • Handle telephone inquiries regarding work in process and appointments.
  • Compare final invoice with original repair order.
  • Analyze quality control report to ensure that work is completed as requested to reduce comebacks.
  • Deliver vehicle to customer and answer any questions.
  • Maintain follow up program on additional items found in need of repair.
  • Attend meetings as scheduled.
  • Establish and maintain good working relationships with customers to encourage repeat and referral business.
  • Ensure that work areas and customer waiting areas are kept clean.
  • Receive cash, checks and credit card payments from customers and record amount received.
  • Flag and close repair orders.
  • Make change and issue receipts to customers.
  • Responsible for daily cash reconciliation.


Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and distance vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts and outside weather conditions. The employee is occasionally exposed to fumes or airborne particles, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.

THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN "ALL-INCLUSIVE" LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.

  • Service Advisor

    1 month ago

    Tracy, California, United States Tracy Toyota Full time

    Job Title: Service AdvisorAt Tracy Toyota, we are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Provide accurate and timely estimates for repairs and maintenanceCommunicate effectively...

  • Service Advisor at Tracy Chrysler Dodge Jeep Ram

    2 weeks ago

    Tracy, California, United States Tracy Volkswagen Full time

    Join Our Team as a Service AdvisorWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Tracy Chrysler Dodge Jeep Ram. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring a seamless and efficient service experience for our customers.Key Responsibilities:Provide prompt and...

  • Tax Advisor

    2 weeks ago

    Tracy, California, United States H&R Block Full time

    About the RoleWe are seeking a highly skilled Tax Advisor to join our team at H&R Block. As a Tax Advisor, you will be responsible for providing expert tax advice and support to our clients, helping them navigate complex tax laws and regulations.Key ResponsibilitiesProvide tax preparation, tax audit support, and tax planning services to clientsBuild and...

  • Customer Service Representative

    1 month ago

    Tracy, California, United States Jiffy Lube Full time

    Jiffy Lube Service Advisors play a vital role in delivering exceptional customer experiences and driving business success. Key Responsibilities: * Provide world-class customer service, ensuring guests feel valued and satisfied with their experience * Develop a deep understanding of Jiffy Lube products and services, including oil changes, preventative...

  • Customer Service Representative

    1 month ago

    Tracy, California, United States Jiffy Lube Full time

    Jiffy Lube Service Advisors play a vital role in delivering exceptional customer experiences and driving business success. Key Responsibilities: * Provide world-class customer service, ensuring guests feel valued and satisfied with their experience * Develop a deep understanding of Jiffy Lube products and services, including oil changes, preventative...

  • Customer Service Representative

    1 month ago

    Tracy, California, United States Jiffy Lube Full time

    Jiffy Lube Service Advisors play a vital role in delivering exceptional customer experiences and driving business success. Key Responsibilities: * Provide world-class customer service, ensuring guests feel valued and satisfied with their experience * Develop a deep understanding of Jiffy Lube products and services, accurately capturing guests' needs and...

  • Customer Service Representative

    2 months ago

    Tracy, California, United States Jiffy Lube Full time

    Jiffy Lube Service Advisors play a vital role in delivering exceptional customer experiences and driving business success. Key Responsibilities: * Provide world-class customer service, ensuring guests feel valued and satisfied with their experience * Develop a deep understanding of Jiffy Lube products and services, accurately capturing guests' needs and...

  • Customer Service Representative

    1 month ago

    Tracy, California, United States Jiffy Lube Full time

    Jiffy Lube Service Advisors play a vital role in delivering exceptional customer experiences and driving business success. Key Responsibilities: * Provide world-class customer service, ensuring guests feel valued and satisfied with their experience * Develop a deep understanding of Jiffy Lube products and services, accurately capturing guests' needs and...

  • Beauty Consultant

    5 days ago

    Tracy, California, United States Ulta Beauty Full time

    Key Responsibilities:As a Beauty Advisor at Ulta Beauty, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our guests. This includes making eye contact, smiling, and promptly acknowledging and greeting each guest entering the store. You will also determine each guest's needs and answer...

  • Automotive Parts Sales Specialist

    2 weeks ago

    Tracy, California, United States Tracy Volkswagen Full time

    We are seeking a skilled Parts Counter Sales Person to join our team at Tracy Volkswagen. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the timely delivery of vehicle parts and accessories to our technicians and retail customers.Daily Responsibilities:Provide outstanding service to all customers...

  • Automotive Parts Sales Specialist

    2 weeks ago

    Tracy, California, United States Tracy Volkswagen Full time

    Parts Counter Sales Person Job DescriptionTracy Volkswagen is seeking a skilled Parts Counter Sales Person to provide exceptional customer service and support to our technicians and retail customers.Key Responsibilities:Provide timely and accurate parts information and recommendations to customers and technicians.Process customer orders and ensure seamless...

  • Tracy Branch

    4 weeks ago

    Tracy, United States Golden 1 Credit Union Full time

    Tracy Branch - Member Service Specialist II (Full-Time/Part-Time) 3202 Grant Line Rd, Tracy, CA 95304, USA Req #5648 Wednesday, September 25, 2024 JOB TITLE: Member Service Specialist II DEPARTMENT: Branch Channel Delivery STATUS: Non-Exempt JOB CODE: 2201 PAY SCALE: $21.50 - $21.50 Hourly GENERAL DESCRIPTION: Provide members the highest level of service...

  • Automotive Parts Sales Specialist

    2 weeks ago

    Tracy, California, United States Tracy Volkswagen Full time

    Job Title: Automotive Parts Sales SpecialistWe are seeking a highly skilled and motivated Automotive Parts Sales Specialist to join our team at Tracy Volkswagen.Job SummaryThe successful candidate will be responsible for providing exceptional customer service, processing customer orders, and recommending related repair items. They will also be responsible...

  • Manager, Personal Financial Services

    3 weeks ago

    Tracy, United States TD Bank Full time

    Work Location:CanadaHours:37.5Line of Business:Personal & Commercial BankingPay Details:We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.Job Description:**For...

  • Glass Forming Operations Manager

    2 weeks ago

    Tracy, California, United States Oi Full time

    Job Title: Glass Forming Operations ManagerAt O-I, we are committed to being the leading producer of glass bottles and jars worldwide. We are seeking a highly skilled and experienced Glass Forming Operations Manager to join our team.Job Summary:The Glass Forming Operations Manager is responsible for maintaining overall plant goals, safety, and production...