IT Shop ForemanLead Multi-Location

3 weeks ago

Clearwater, United States Pinellas Computers Full time

POSITION OVERVIEW:

The MultiLocation IT Shop Foreman and Supervisor at Pinellas Computers is a pivotal role overseeing both technical and operational activities across our multioffice network in Pinellas County. This position includes standard IT support and technician roles and integrates oversight of Standard Operating Procedure (SOP) consistency infrastructure management and routine agenda items.

The position demands a blend of leadership technical expertise and operational discipline to handle escalations physical workspace audits inventory oversight and project management. This is atop the underlying responsibilities of assigning auditing or delivering IT services support or sales assistance.

This role is responsible for driving consistent operational excellence and managing various tactical and strategic objectives that align with business success. It will act as a vital link between upper management and onsite technical staff enhancing productivity ensuring compliance with procedural standards and facilitating seamless operations across all locations.


JOB RESPONSIBILITIES:

Operational Oversight and SOP Management

  • Ensure all locations adhere to updated Standard Operating Procedures with consistent documentation and adjustments as needed.
  • Track procedural compliance using integrated systems and tools facilitating smooth operations and transparency.
  • Oversee a structured agenda for daily weekly and monthly operational tasks ensuring all infrastructure support and staffing requirements are met.

Technical and Escalation Support

  • Act as the main escalation point for advanced technical issues coordinating solutions and maintaining service quality.
  • Conduct regular audits of workspace and equipment areas following the SOP checklist for areas including inventory front desk and essential technical setups.
  • Manage all reworks refunds returns and RMA processes to maintain streamlined operations and customer satisfaction.

Workspace and Equipment Audits

  • Perform scheduled audits of key operational areas (entrance counters inventory shelves and supplies) to maintain workspace organization and functionality.
  • Monitor and maintain key technical workspaces (PC and Mac benches networking setups servers and customer areas) to ensure efficient productive environments.
  • Conduct periodic checks on clientfacing areas and equipment to uphold high standards in both appearance and functionality.

Resource and Inventory Management

  • Manage all tool and equipment inventories conducting regular checks on supplies tech gear and consumables to prevent shortages or interruptions.
  • Oversee requisitions for new equipment or disposable supplies justifying each order based on usage data and operational need.
  • Maintain accurate records for asset tracking especially for frequently used or shared tools ensuring that they are readily available when needed.

Personnel and Performance Management

  • Supervise IT engineers ensuring adherence to SOPs and promoting best practices across technical and customer service interactions.
  • Provide ongoing mentorship and training enhancing team skills in procedural compliance customer support and technical problemsolving.
  • Implement clear performance benchmarks facilitating a structured feedback loop for continuous improvement.

Weekly Tactical Huddle

  • Participate in weekly meetings to assess ongoing metrics set new operational goals and discuss updates to support systems or team priorities.
  • Review dashboards and job status threads addressing any delays or outstanding tasks.
  • Coordinate with team leads to ensure alignment on key objectives and resource needs for the upcoming week.

CrossLocation Coordination

  • Standardize Communication: Facilitate clear communication across locations ensuring that all staff are updated on SOPs best practices and policy changes.
  • Resource Allocation: Coordinate shared resources such as specialized tools or inventory across locations to optimize availability and minimize downtime.
  • SiteSpecific Adjustments: Tailor certain operational approaches based on locationspecific client needs or technical challenges maintaining flexibility within SOP standards.

Customer Interaction & Service Quality

  • Customer Experience Oversight: Ensure a consistent highquality customer experience across locations by auditing client interactions and providing feedback.
  • Complaint Resolution: Act as the escalation point for customer complaints that cannot be resolved by frontline staff ensuring quick and effective solutions.
  • Service FollowUp: Develop a routine for following up with clients after significant service visits gathering feedback to inform quality improvements.

Financial Oversight and Reporting

  • Expense Monitoring: Track operational expenses per location reviewing them against budget constraints and identifying costsaving opportunities.
  • Revenue Tracking: Monitor locationspecific revenue metrics noting any trends or irregularities and reporting them for strategic planning.
  • Inventory Cost Control: Maintain oversight of inventory costs and wastage rates proposing adjustments to improve efficiency.

Safety and Compliance

  • Workplace Safety Standards: Enforce workplace safety protocols across locations with regular audits to ensure compliance with local regulations.
  • Compliance Audits: Conduct routine compliance checks to confirm all technical and clientfacing processes meet regulatory and company standards.
  • Emergency Preparedness: Develop and maintain emergency protocols coordinating training for staff in disaster recovery fire safety and first aid.

Technology and Tooling Optimization

  • System Updates and Training: Oversee updates and training on software tools ticketing systems and any shared platforms to maximize team efficiency.
  • New Tool Assessment: Evaluate and implement new tools or technologies that could streamline operations or improve service quality.
  • Data Integrity Checks: Regularly audit data entries in support systems ensuring accuracy and completeness in client records and operational data.

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