ServiceNow HRSD Developer

Location: Remote

Position Type: Contract

Job Description

• We are in need of a ServiceNow HRSD Developer.
• Candidates must be able to work 8am5pm EST Monday Friday with EMC contact as needed to support the HRIS model or platform.
• There will be some (approximately 5 days annually) need for scheduled/availability nights and weekends mostly around upgrades and P1/P2 outages.
• The Developer will need to be available to be onsite to the client as required for major initiatives new projects or at the reasonable request of either the HRIS team or the Core ITSM team.

• Deliver endtoend automated solutions which include technical implementation of the ServiceNow Platform Core System and Applications.
• Deliver a high level of knowledge and customer service within the HRSD Suite.
• Explain the offerings available with ServiceNow HRSD Suite.
• Ability to architect develop and convert customers legacy solutions into ServiceNow is a plus
• Implement IT Infrastructure Library (ITIL) processes workflow customization ticketing process automation report development dashboard creation and system configurations
• Apply Agile software development practices for customizations to the platform and applications
• Organizing and prioritizing development effort interfacing with vendors and management and potentially coordinating effort of additional administrators
• Consider dependencies relationships and integration points to ensure proper solution integration with other systems when applicable
• Effectively manage and execute high level tasks assigned via stories
• Assists junior analysts through project(s) lifecycles
• Manages work against an often demanding timeline
• Communicates professionally and effectively through verbal and nonverbal methods with business professionals and clients daily
• Flexible and has the ability to manage multiple projects concurrently

Required:

• Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation administration configuration and scripting
• 5 years of ServiceNow Development
• HRSD Suite experience
• Experience with Agent Workspace Case Management OmniChannel SelfService Knowledge Management WalkUp Experience for Customer Service Service Management for Issue Resolution Advanced Work Assignment Engagement Messenger and Digital Portfolio Management required.
• Certifications: ServiceNow HRIS Implementor Specialist and ServiceNow Certified System Administrator
• Background in either software development or IT Service management
• Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
• Understanding of Agile based approach to software development (SCRUM experience a plus)
• Ability to work remotely and largely unsupervised and to deliver to written requirements
• Effective communication skills via verbal and nonverbal methods
• Strong attention to detail
• Problem solving ability

Physical Demands:

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.
• Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor

ServiceNow,HRSD,HRIS,ITIL,Scrum