Public Benefits Program Specialist I

4 weeks ago

Leesburg, United States Loudoun County Full time

Welcome and thank you for your interest in employment with Loudoun County Government

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Introduction

Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington, DC, Loudoun offers a diverse blend of cultural, recreational, and educational opportunities.

The Department of Family Services administers a wide variety of programs and services that assist children, youth, families, individuals with disabilities, and older adults with basic supports and medical needs as well as services to protect children and vulnerable adults from abuse, neglect, and exploitation. All services are delivered under state and federal mandates or under local initiatives that seek to improve family stability, help families achieve safe and affordable housing, and increase self-sufficiency. Our vision is better health, safety, and well-being for all. Our mission is to support individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

The Loudoun County Department of Family Services is currently qualified candidates who are looking to work in a diverse, exciting, and fast paced work environment and have a desire to help Loudoun County residents obtain public benefits and gain self-sufficiency. 

Job Summary

This entry level position is responsible for determining eligibility for Public Assistance Programs, to include Supplemental Nutrition Assistance Program and Medicaid Programs by conducting interviews with applicants, requesting appropriate documentation, and applying applicable policy.
This position will maintain caseloads and evaluate continued eligibility for those approved for these programs. This position is also responsible for taking timely action on reported changes and completing thorough case documentation.
The ideal candidate should have the following:

Knowledge of automated systems related to program area and job role. Knowledge of the principles, methods, techniques and practices of family, children, and adult public assistance programs. Knowledge of interviewing processes. Skill in conducting interviews to gather pertinent information related to the determination of eligibility for public assistance programs. Knowledge of casework theory and practice. Skill in providing appropriate and effective case management for those applying for or receiving public assistance programs. Skill in communicating, both verbally and in writing. Ability to establish and maintain working relationships with clients, co-workers, staff, other professionals, officials, and the public. Ability to understand, interpret and apply policy appropriately in determining eligibility. Ability to manage sensitive and confidential situations in a professional and discrete manner. Hiring salary is commensurate with experience.

Minimum Qualifications

High school diploma; four (4) years of related experience in a customer service or social service/human services setting; or equivalent combination of education and experience.

Preferred: Bilingual in English and Spanish Public Benefits policy knowledge and experience processing SNAP and Medicaid applications and renewals.

Job Contingencies and Special Requirements

Job Contingencies:

This position may be located at our Leesburg or Sterling office and may be assigned and required to work at an alternate work site(s) to carry out duties that support the needs of the County. Successful candidates will pass pre-employment background checks to include criminal, credit, CPS, and DMV. Valid drivers license and good driving record.

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