Public Benefits Program Specialist III

5 days ago

Leesburg, United States Loudoun County Full time

Welcome and thank you for your interest in employment with Loudoun County Government

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Introduction

The Department of Family Services administers a wide variety of programs and services that assist children, youth, families, individuals with disabilities, and older adults with basic supports and medical needs as well as services to protect children and vulnerable adults from abuse, neglect, and exploitation. All services are delivered under state and federal mandates or under local initiatives that seek to improve family stability, help families achieve safe and affordable housing, and increase self-sufficiency. Our vision is better health, safety, and well-being for all. Our mission is to support individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

Are you a seasoned Public Benefits Specialist with a strong background in public benefits policy? Do you have experience in the Supplemental Nutrition Program (SNAP), Medicaid, and Temporary Assistance to Needy Families (TANF) and the federal and state mandates associated with these programs? If so, then consider a profession with the Loudoun County Department of Family Services as a Public Benefits Specialist III for the next chapter in your career. 

Job Summary

This floating positions will be assigned various Public Benefits duties for the Supplemental Nutrition Assistance Program (SNAP), Medicaid, and Temporary Assistance to Needy Families (TANF) programs that support the operational needs of the unit. These responsibilities may include:

Determining eligibility for Public Assistance Programs applications by requesting appropriate documentation, applying applicable policy, and completing case documentation. Providing coverage for caseloads for vacancies or absences, to include completing case reviews, taking timely action on reported changes. Providing support to customers that have Public Benefits questions and resolving customer issues. Providing back-up assistance to specialty programs. Assist in the training of lower-level Public Benefits Program Specialists. The ideal candidate should have the following:
Knowledge of automated systems related to program area and job role. Extensive knowledge of the policy and procedures for families, children, and adult public assistance programs. Skill in conducting interviews to gather required information to determine eligibility for public assistance programs. Skill in providing appropriate and effective case management for those applying for or receiving public assistance programs. Skill in communicating, both verbally and in writing. Ability to establish and maintain working relationships with clients, co-workers, staff, other professionals, officials, and the public. Ability to manage competing priorities with high workloads and tight deadlines. Ability to understand, interpret and apply policy appropriately in determining eligibility.  Hiring salary will be commensurate with experience.

This position has up to a 4 day per week telework schedule after 90 days and a successful evaluation of performance.

Minimum Qualifications

Bachelors degree in field related to assigned area; two (2) years of directly related experience in a social/human service setting; or equivalent combination of education and experience.

Preferred: Bilingual in English and Spanish Public Benefits policy knowledge and experience processing SNAP and Medicaid applications and renewals.

Job Contingencies and Special Requirements

Successful candidate will pass pre-employment background checks to include criminal, credit, CPS, and DMV.

Special Requirements:

This position may be assigned and required to work at an alternate work site(s) to carry out duties that support the needs of the Countys residents or employees. May be asked to work beyond regular scheduled workday including evenings and weekends, as required, to perform functions of position for assigned area. Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.  Valid drivers license

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