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Senior Support Analyst

2 months ago

Mastic Beach, United States MyCareersFuture Full time

Roles & Responsibilities

The Department and Position

The department is responsible for development and maintenance of Capital Market IT applications (in-house and package) used worldwide, covering Front Office (Murex, Apex, Orchestrade), Back Office (Summit, Calypso), Market data referential (Asset Control..), Market Risk (in-house application on big data technologies).

Run the bank is the first mission of IT department. It involves many front line IT professionals who understand the nature of business operations, timing of activities & data flowing through internal and external systems. They are continuously working with business users, infrastructure engineer and system managers.

The Static and Market Data team works across the full value chain to feed FO, BO and Risk department with Static Market Data to sustain business activities.

The candidate will join the Singapore Capital Market Run the bank team in charge of running applications managing Static and Market data used by all bank application. The team works closely with other teams supporting Front-Office applications (Murex, Apex, Orchestrade), Back Office and Market Risk applications.

Main Responsibilities

Application monitoring responsibilities

Define and implement in coordination with the build team the needed application monitoring. Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams. Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time. Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Incidents and Requests management (business users and others IT teams)

Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,) Analyze and manage incidents/problems/requests.

Problem management and continuous improvement

Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team. Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution. Provide non-functional requirement to the build team to implement monitoring as code whenever available.

The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.

Qualifications and Profile

Candidates should have 8+ years experience in applicarion support activity.

ITIL certification. Good understanding of Capital Markets Domain and market activities. Relevant experience on Asset Control software Exposure to the Capital Markets with proficiency in financial instruments (Bonds, Rates, Equity, etc..), trading lifecycle and specifically market data. Relevant experience with working with external source like Bloomberg, reuters Expertise in static market data with knowledge of data types, sources, and uses within financial systems, including reference data, price data. Proven experience in technical proficiency with strong skills in SQL, High level of proficiency in unix/linux scripting. Should be able to do

- SLA & KPI management, client communication & interaction

- Predictive analysis, consulting, escalation management

- Risk analysis and project execution

Appetite for continuous improvement and automation. Strong knowledge in XML, PL/SQL, MQ, CFT and Control-M. Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search) Excellent communication and interpersonal skills. Strong analytical and troubleshooting skills. Ability to work well under pressure. Autonomous, self motivated and excellent team player. Strong perseverance and diligence towards attaining goals and effective time management.

The candidate should have analytical and problem solving skills, a pro-active mind-set in security, proven ability to work individually under pressure. Team player with good interpersonal skills. Excellent written and verbal communication skills.

All candidates, but particularly seniors, will be held to high a standard when it comes to communication, both oral and written. You should have good expository style, be able to explain yourself clearly and concisely, especially when the subject is technical and complex. It goes without saying that your English must be extremely fluent.

Next Step

Prepare your updated resume and expected package.

All shortlisted candidates will be contacted.

Prasant Sirohi

EA Licence Number: 91C2918

Registration Number: R22106307