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Senior Assistant Manager, IT Services

2 months ago

Mastic Beach, United States MyCareersFuture Full time

Roles & Responsibilities

Responsibilities

Manage a data services portfolio and associated projects by aligning to the IT strategy Identify opportunities for optimization, redesign, or process improvement of data services Monitor system health and performance based on key metrics to detect potential issues that may affect the user experience of data services Work with vendors and teammates to provide administrative/operational support across data services as needed Partner with stakeholders, vendors, and IT management to align to the IT strategy for new and existing data services to create system roadmaps and business processes related to data services Analyze and compile the various needs, concerns, and expectations of stakeholder groups in planning for enhancement and operations of new and existing data services Contribute to a strong technical culture among the IT team and vendors that emphasizes technical excellence, continual stakeholder engagement, agility, strong security, and frictionless user experiences Manage maintenance outsourcing and contract agreements; Implement and monitor standards around scope management, financial management, and service level agreements (SLA), ensure compliance to mitigate risk, increase service/business Impact and reduce costs Provide regular actionable updates on ongoing projects and operational matters/issues related to data services Assist in drafting and reviewing relevant policies and procedures, and documentation for effective management of new and supported data services Implementing and monitoring for compliance with relevant policies and procedures Assist in the budgeting for projects and operations related to data services Assist in the preparations of data services for IT audits and any other tasks that may be assigned by the reporting officer

Requirements:

Bachelors degree in Computer Science, Information Technology, or similar with related industry experience 5 years of working experience with a minimum 2 years in either data analytics, data engineering, or database administration/design Working knowledge of database technologies (e.g. MySQL, MSSQL, PostgreSQL, Oracle) and agile project methodology Proven collaboration and communication skills Proven ability to work under pressure, independently and in teams Working knowledge or certification in visualization tools (e.g. Qlik, PowerBI) and data pipeline tools (eg Denodo, Snowflake) will be an advantage