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Desktop Engineer

2 months ago

Mastic Beach, United States MyCareersFuture Full time

Roles & Responsibilities

· Minimum 3-10 years of experience supporting windows workstations, preferably in financial sector.

· Experience on technical solution troubleshoot workstations incidents

· In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience, strong understanding of network concepts and Active Directory.

· Mind-set for innovation to improve end users experience.

· In-depth working knowledge of Altiris deployment tools, Appsense and Visual Basic, PowerShell scripting.

· Ability to communicate in a highly professional manner with users, internal, and external partners

· Customer service oriented, able to work in a dynamic and fast paced environment

· Excellent communication, interpersonal and troubleshooting skills

· Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously

· Installing and configuring computer hardware PC/Laptops preferably HP/Dell exposure.

· Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction (Problem Management through Root cause analysis).

· Leading projects related to the Desktop support in Asia.

· Basic to proficient video conferencing software, support, and troubleshooting conference room equipment.