Quality Analyst

4 weeks ago

Troy, United States HCLTech Full time

As a Quality Analyst for Automotive Software Product Support, you will be responsible for design of quality form, transaction monitoring for the process, reporting & review, other QMS activities such as identifying pain points in the process.

Perform Transaction monitoring of the select processes

Record and consolidate QC scores on a timely basis, identify Root causes appropriately

Conduct coaching & feedback session for the individual & to the team on a timely and appropriate intervals

Record CAPA and ensure learnings are shared to the team and

Participate in calibration sessions, ensure that him/her-self meets the required accuracy scores; Demonstrate improvement trend whenever accuracy target is not met

Prepare QA scorecards and conduct Coaching & Feedback reviews [weekly, monthly and quarterly]

Identify overall and analyst level sample size based on historical performance

Conduct timely review and prepare Monitoring Improvement plan

Tracking and measuring the transaction monitoring compliance against the sampling target

Identify areas of process improvement through the monitoring process

Ensure Process/Product updates are communicated to analyst

Own and contribute to the management of Complaint/Issue tracking, resolution and analysis.

Sharing the required deliverables to client/internal stakeholders on-time

Identify the failure modes or pain points in the process and contribute to creating mitigation plan

Document and maintain the Complaint tracker, ensure the closure of CAPA & RCA

Ensure the briefing of Corrective actions/ Learnings to the team from complaints, QC findings etc.


Any Graduate (3-4 years course)

4+ years of experience in QA with similar project in Automotive software support, customer service

Proficiency in Automotive hardware and software systems with its functionality, Automotive Diagnostics & Troubleshooting

Good understanding on Diagnostic Trouble Codes ( DTC), symptom codes,wiring diagrams, connected vehicle systems, electrical systems & infotainment systems

Experience in handling complaints, driven to deliver an excellent customer experience through resolutions and adherence to response times

Experience in working and managing communications, with multiple cross-functional teams/stakeholders

Should have experience in identifying the CAPA, RCA and suggest appropriate actions to the Team Lead/Process Manager

Team oriented/team player

Excellent critical and analytical thinking

Well-versed in providing coaching & feedback to the team to achieve the accuracy target/reduce the errors.

High attention to detail, and high level of professionalism

Proactive, self-motivated, self-starter, minimal supervision

Strong organizational, time and workflow management skills


We are a group of highly motivated and dynamic individuals supporting a leading Global Automotive Manufacturer for its vehicle software related repairs for dealers and technicians

Provide enhanced rapid response to Product Support and Software Technical Service Support

Our team’s principle is to put integrity in everything we do, which is supported by our HCL values

Our culture of fostering creativity, valuing diversity, encouraging ideas and an all-embracing workforce team keeps us competitive and provides equal opportunities for all

We invest in building long lasting relationships with our employees, as we champion a people first culture from within, and support their development and progression in the organization.


Over the past decade, HCL has been one of the fastest growing technology companies in the world.

What has been the source of HCL’s success? A combination of unparalleled technical expertise and a unique management philosophy called Employees First.

At HCL, employees at all levels of the organization are “Ideapreneurship,” empowered – to develop innovative solutions to operational and customer challenges. As a global company and G2000 organization, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients.

Work life balance is one of the best reasons employees prefer working for HCL. Being considered as one of the best tech companies globally; employees believe that the HCL's brand name not only opens up the world of opportunities but also adds value to their professional career.

  • Quality Analyst

    2 months ago

    Troy, United States HCLTech Full time

    As a Quality Analyst for Automotive Software Product Support, you will be responsible for design of quality form, transaction monitoring for the process, reporting & review, other QMS activities such as identifying pain points in the process.Perform Transaction monitoring of the select processes Record and consolidate QC scores on a timely basis, identify...

  • Senior Data Analyst

    4 weeks ago

    Troy, Michigan, United States J.D. Power Full time

    Senior Data AnalystAt J.D. Power, we're seeking a skilled Senior Data Analyst to join our Customer Success team. As a key member of our team, you'll work closely with Client Directors and external clients to deliver high-quality insights and analysis that powers every OEM's decision-making processes.Key Responsibilities:Support data analytics advisory...

  • Senior Business Analyst

    4 weeks ago

    Troy, United States Synergy Health Partners MSO, LLC Full time

    Summary of Position: Under limited supervision, the Senior Business Analyst is primarily responsible in working closely with stakeholders to understand business needs, gathering and analyzing data, and providing insights that drive strategic decisions. Using organizational datasets be able to aggregate, analyze, and report actionable insights to cross...

  • Board Certified Behavior Analyst

    4 weeks ago

    Troy, Alabama, United States Clarvida Full time

    About the Role:The Behavior Analyst is a key member of the Autism Services Program, responsible for coordinating treatment and implementing outreach services for assigned clients. As a Behavior Analyst, you will receive ongoing training and professional development opportunities to enhance your skills and knowledge.Key Responsibilities:Coordinate treatment...

  • Behavior Analyst

    2 weeks ago

    Troy, Alabama, United States Clarvida Full time

    About the Autism Services Program Clarvida is committed to empowering individuals with autism and their families through our Autism Services Program. As a Behavior Analyst, you will play a vital role in coordinating treatment and implementing outreach services for assigned clients. ResponsibilitiesCoordinate treatment plans for assigned clientsImplement...

  • Automotive Data Analyst

    4 weeks ago

    Troy, Michigan, United States Hearst Full time

    Job SummaryThe Content Analyst is a key member of our team, responsible for working on department activities related to the automated capture of data, research of applicable data, and identification of vehicle applications to the researched data.Daily and Monthly ResponsibilitiesAnalyze and interpret vehicle information as it relates to data researched from...

  • Clinical Resolution Analyst

    4 weeks ago

    Troy, Michigan, United States HTC Global Services Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Clinical Resolution Analyst to join our team at HTC Global Services. As a Clinical Resolution Analyst, you will provide first-level support to healthcare employees and patients, employing a high degree of customer service and clinical knowledge within acute and post-acute environments. Service...

  • IT Business Analyst Principal

    1 month ago

    Troy, Michigan, United States Cummins Inc. Full time

    About the RoleWe are seeking a highly skilled Principal IT Business Analyst to join our team at Cummins Inc. in Troy, MI. As a key member of our organization, you will play a critical role in defining business success, leading analysts, managing requirements, and analyzing change impact.Key ResponsibilitiesDefining Business Success: Collaborate with business...

  • Automotive Quality Assurance Specialist

    4 weeks ago

    Troy, Michigan, United States HCLTech Full time

    Job SummaryWe are seeking a highly skilled Automotive Quality Assurance Specialist to join our team at HCLTech. The ideal candidate will have a strong background in automotive hardware and software systems, with a focus on quality assurance and control.Key Responsibilities:Perform transaction monitoring of select processes to ensure quality and...

  • Healthcare Data Analyst

    3 weeks ago

    Troy, Michigan, United States Henry Ford Health System Full time

    Job Summary:The Healthcare Data Analyst will provide comprehensive quantitative and qualitative analysis to support corporate-wide strategic decision making as it relates to medical cost savings initiatives. This role will work with a variety of data sources, both internal and external, big and small, structured and unstructured formats.Key...

  • Senior IT LabWare Analyst

    3 weeks ago

    Troy, Michigan, United States Regeneron Pharmaceuticals Full time

    Job SummaryWe are seeking a highly skilled Senior IT LabWare Analyst to join our team at Regeneron Pharmaceuticals. As a Senior IT LabWare Analyst, you will be responsible for the configuration, implementation, maintenance, and ongoing support of Labware LIMS system.Key ResponsibilitiesAdminister, configure, and maintain Labware LIMS software to support...

  • IT Business Analyst Principal

    2 months ago

    Troy, United States Cummins Inc. Full time

    DESCRIPTION We are looking for a talented Principal IT Business Analyst to join our team specializing in Systems/Information Technology IN Troy, MI. In this role, you will make an impact in the following ways: Defining Business Success : Collaborate with business leaders to clearly define and document what constitutes success for large or...

  • IT Business Analyst

    4 weeks ago

    Troy, Michigan, United States Inteva Products Full time

    Job SummaryInteva Products is seeking a highly skilled IT Business Analyst to join our team. As a liaison between IT and business functions, you will perform analysis and support business functions with the streamline of business processes and development of best practices. You will lead IT projects, including implementations and product moves, and work...

  • Quality Assurance Specialist

    3 weeks ago

    Troy, New York, United States Docstrats Full time

    Job DescriptionThe Quality Assurance Specialist will work under the guidance of a Testing Lead to support the implementation of high-profile Department of Health initiatives in a fast-paced environment.Within the SDLC, the Quality Assurance Specialist will take an active role in the business and technical aspects of testing and validating the design and...

  • Healthcare Data Analyst

    1 month ago

    Troy, Michigan, United States Henry Ford Health System Full time

    Job Summary:The Healthcare Data Analyst will provide comprehensive quantitative and qualitative analysis to support corporate-wide strategic decision making as it relates to medical cost savings initiatives.Key Responsibilities:Leverage data analytics techniques to drive insights from data.Perform analyses related to medical cost-saving initiatives, key...

  • Systems Integration Analyst

    2 months ago

    Troy, United States FastTek Global Full time

    Contract-to-hireSystems Integration Analyst.The ideal candidate should combine technical expertise with business insight and have experience in designing and implementing data flow architectures. You will translate complex business needs into technical solutions, connecting systems and data creatively. Your analytical skills will optimize our integration...

  • Systems Integration Analyst

    1 month ago

    Troy, United States FastTek Global Full time

    Contract-to-hire role Systems Integration Analyst The ideal candidate should combine technical expertise with business insight and have experience in designing and implementing data flow architectures. You will translate complex business needs into technical solutions, connecting systems and data creatively. Your analytical skills will optimize our...

  • Critical Supply Analyst

    2 months ago

    Troy, United States Mahle Full time

    SUMMARY:The Critical Supply Analyst ispart of the Corporate Logistics Team located in Troy, MI. Responsibility of the team includes, but not limited to, the establishment of the Logistics vision, mission, strategies, processes, procedures, training/development and compliance thereof with oversight of our 10 manufacturing plants in North America. Primary...

  • Healthcare Data Analyst

    3 weeks ago

    Troy, Michigan, United States Henry Ford Health System Full time

    Job Summary:The Healthcare Data Analyst position at Henry Ford Health System is a critical role that requires a strong analytical mindset and expertise in data analysis. The successful candidate will provide comprehensive quantitative and qualitative analysis to support corporate-wide strategic decision making as it relates to medical cost savings...

  • Logistics Business Process Analyst

    3 weeks ago

    Troy, Michigan, United States Mahle Full time

    Job Summary:The Logistics Business Process Analyst will be part of the Corporate Logistics Thermal Management team located in Troy, MI. The team is responsible for establishing the Logistics vision, mission, strategies, processes, procedures, training/development and compliance thereof with oversight of our 10 manufacturing plants in North America. This role...