Investigator VII

Job Description:
If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you

Investigator VII (Long-term Care Regulation)

ICF Investigator – Starting Market Rate Salary $79,.80

As part of a collaborative team of public servants, an Iinvestigator protects residents’ health and safety by conducting on-site inspections and investigations, including investigations of abuse, neglect, and exploitation, in Texas intermediate care facilities to assess their compliance with state and federal laws and rules. This position offers a competitive starting salary ; excellent state benefits, including health insurance and retirement; and the opportunity to regularly travel to different facilities within a region and across the state. In this front-line field position, an investigator is mobile and flexible and performs minimal work at an office, though the role does require writing reports detailing any deficiencies/violations against a facility, remedies to correct those deficiencies, and narrative to support regulatory determinations. See below for additional details on professional qualifications.

To watch a brief video showing the vital work long-term care surveyors do every day, please click here:

The state of Texas offers many benefits to employees. HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making qualifying monthly payments. We also offer excellent health benefits, a lifetime monthly retirement annuityas well as (k) and Programs under the Employees Retirement System of Texas.
Essential Job Functions:
Under the direction of a program manager, an investigator VII conducts on-site licensure inspections, high priority and complex complaint and incident investigations, and annual comprehensive surveys in ICF facilities to determine compliance with federal and state health and safety regulations.

Communicates clearly and accurately with others (internally and externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve issues or complaints in Texas long-term care facilities.

Conducts exit conferences with facility staff regarding findings and can assist in developing a plan to correct deficiencies. Completes inspection or survey reports detailing deficiencies, recommended remedies, and narratives to support regulatory findings.

Visits long-term care facilities to verify correction of previously cited regulatory violations. Performs quality assurance reviews of documents prepared by others; for example, publications, assessments, reports.

Develops and implements training for field investigators. Participates as a member of other teams within HHSC Long-term Care Regulation, including enforcement and quality assurance.

Occasionally might need to testify at hearings or in court proceedings to provide information regarding policy/procedures, history, findings, or activities.
Knowledge Skills Abilities:
Knowledge of acceptable professional standards of individual care.
Knowledge, ability, and skill in conducting high-level investigations.
Knowledge of state and federal regulations specific to long term care.
Skilled in conducting investigations to verify regulatory compliance.
Ability to interpret and apply policies, procedures, and regulations.
Ability to work independently and make appropriate decisions and regulation-based recommendations.
Ability to operate personal computer-based programs and complete data entry and technically correct, error-free reports.
Ability to multi-task and track multiple activities with competing priorities.
Ability to complete a high-volume, deadline-driven workload.
Ability to exercise professional judgment and reach sound decisions.
Ability to use the computer for writing reports.
Ability to integrate complex regulatory concepts, procedures, and processes.
Ability to communicate effectively both orally and in writing.
Ability to effectively present information to executive-level management.

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