Network Specialist IV
3 days ago
Network Specialist IV
In accordance with HHSC Guiding Principles and universal expectations of personal responsibility, under the moderate direction of the HHSC IT / Customer Service and Support / Health and Specialty Care Support State Hospital Support manager, with moderate latitude for the use of initiative and independent judgment, performs advanced network work. Work involves overseeing activities associated with a local area network or wide area network, Internet and intranet systems, and other data networks; monitoring and analyzing existing hardware and software; and evaluating potential network enhancements. May supervise the work of others. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment. Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
(40%) Serve as front line technical support staff for local and remote personnel to obtain technical support for PC workstation hardware, software, and connectivity to network systems. Working closely with other with team members, perform PC desktop support, troubleshoot and repair hardware and software, making appropriate documentation within the assigned Help Desk system, and other technical issues in a timely manner and according to Service Level Agreement (SLA) standards.
(20%) Install, monitor, and maintain hardware providing Local Area network (LAN) services. Assist in support of Wide Area Network (WAN) equipment and services. Hardware support includes cable, hub/switch installations, limited router support, and related physical and logical structures. Monitor performance of, and act as liaison to, the Data Center Services (DCS) vendor to ensure service levels for network server hardware and operating systems, as well as backup and recovery services. Perform limited server duties, such as the addition of new users to the network and establishment of rights and privileges, and other functions as indicated as agency responsibilities not covered in the DCS scope.
(20%) Perform Team Leader duties for assigned team. Team Lead involvement includes, but is not limited to, participation in job interviews and selection, task assignment and monitoring, problem solving, coordination of team leave schedules and managing projects. Includes participation in performance evaluations, encouraging and recommending appropriate training / development opportunities, making recommendations regarding disciplinary or reward actions and providing accurate and timely feedback to team. Serves as primary IT Operations contact for daily facility operations.
(5%) Install and maintain hardware and software on agency workstations and other systems as assigned. Maintain patch levels, connectivity, and sufficient security software and protections as needed to enable customers to adequately perform their responsibilities safely.
(5%) Perform limited instruction and user support for customer staff and/or local partner agencies, on available network, data and telecommunications hardware, application software, utilities and procedures.
(5%) Conduct product evaluations for new software and upgrades to existing software. Identify and recommend enhancements to network facilities. Provides consultation to users on purchases of computer hardware and software. Software installation, configuration and troubleshooting.
(5%) Other Duties: Assists in responding to public health needs including, but not limited to, disease outbreaks, biological, environmental and weather emergencies, and perform other related duties as assigned (marginal functions). Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. Knowledge Skills Abilities:
Knowledge of network facilities and data processing techniques, of personal computer hardware and software, network operating systems and security software, and of performance monitoring and capacity management tools.
Skill in verbal and written communication, troubleshooting and repairing IT related hardware and software, and in translating technical and industry terms into non-technical language.
Ability to recognize, analyze, and resolve network problems, to train others, and oversee the work of others.
Ability to work in a team environment, as well as to recognize technical limitations and seek competent assistance when needed.
Ability to move computer / telecommunications equipment.
Ability to work more than 8-5, M-F.
Ability to adhere to HHSC Guiding Principles, Code of Ethics and Universal Expectation for Personal Responsibility.
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